teamviewer.com link icon
or
Ask The Community

Cancel my subscription

1234568

Answers

  • jim2
    jim2 Posts: 1

    That answer lacked a phone number, it lacked what to do when you submit a ticket...


    it only told you what not to do...


    Lame!

  • Vaulten
    Vaulten Posts: 1

    Hi,

    I want to cancel my subscription. I've trying for sometime. The contact Indian number listed on the website doesn't exist. The toll number didn't get connected.

    Teamviewer has been deducting money every year without prior information. I don't remember opting for Auto renewal. I haven't used Team Viewer in ages.

    This is not very professional of a company like team viewer.

    Any help with regards to this is appreciated.

    Thanks & Regards,

    Uttam

  • mpittman
    mpittman Posts: 0

    I no longer work for the company that I needed the remote access for. I've been waiting to talk to a person for over 30 minutes...any ideas??

  • AutelPeru
    AutelPeru Posts: 1

    Such a scam company. Same happened to me. It impossible to cancel their service and they want you to keep paying. No one answers the phone and you get no real responde of customer support. Stay away as far as possible of this company. Complete scam!

  • Irwinchohan
    Irwinchohan Posts: 1

    I have requested a refund for teamviewer. I purchased a single subscription 2 days ago. I spoke to a chat agent and requested a refund and cancellation. They forwarded my request and created a ticket. I received a credit note via email and not a refund. The website says that I can get a refund within 7 days, so I don't understand why I have been sent a credit note, this is not a refund. I have no use for the credit note. I need a full refund. I will enquire with my bank to see if they can reverse the payment, but I would prefer if teamviewer refunded the money as requested. This is a scam, you have taken payment from me and not provided a service. I do not require a service, yet you are withholding my money.

  • how do i cancel auto-renew debt collectors are emailing my company for payment when I didn't even know we were on auto renewal. Our credit card has changed long time ago and I do not want to pay for something I haven't even been using.

  • Cariappa
    Cariappa Posts: 4 ✭✭

    Completely agree, terrible service and impossible to cancel a subscription. Why do they have to messagings round with clients, they could have had a good run and just been fair, the bad press and reputation they are acquiring will bring the company down.

  • eavesphoto
    eavesphoto Posts: 1

    How do I cancel my Subscription I don't want to renew it? It's hard to find when my subscription expires?

    Can anyone help Me?

    Thank you

  • kevin234kevin999
    kevin234kevin999 Posts: 0
    edited April 7


    I recently bought teamviewer and I want to cancel it. [Removed by a Moderator due to Community Guidelines]

  • Natascha
    Natascha Posts: 1,527 Senior Moderator

    Hi @kevin234kevin999

    Thanks for your post and welcome to the TeamViewer Community 😊

    Can you please open a ticket in order to cancel your license?

    👉 Open your Ticket

    Please let me know if there are any further questions.

    All the best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • JenW
    JenW Posts: 184 Moderator

    Hello @eavesphoto ,

    Thank you for your post !

    In order to cancel or terminate your subscription, please open a support ticket via the link below:

    👉️ Open your ticket

    To find more information about your subscription period, please log in your Customer Portal if it has been already activated.

    All the best,

    Jennifer

    French Community Moderator

  • BrusselCity
    BrusselCity Posts: 4 ✭✭

    Same here. What a horrible service. Can't find any contact info nothing. I tried to cancel my subscription 1 year ago and still they pulled money from PayPal.

    Why make it hard as it can?


    I. WANT. TO. CANCEL. MY. SUBSCRIPTION!

  • brianwfreeman
    brianwfreeman Posts: 4 ✭✭

    I tried calling for hours, no answer -- and no voicemail. I tried emailing, and there it is a no-reply email. I tried chatting, no one answers chat. THERE IS NO WAY TO CANCEL A SUBSCRIPTION AUTO-RENEWAL! I put a block with my credit card company to block TeamViewer from auto-billing going forward.

    I think it is pretty slimy and scummy that it appears it is intentionally difficult for customers to leave when they are done with their contract.

  • brianwfreeman
    brianwfreeman Posts: 4 ✭✭
    edited April 18

    TeamViewer - I hope you're listening. You better cancel my subscription. This auto-renewal scheme seems like a class action for consumer deception and unfair business practices.

  • Ying_Q
    Ying_Q Posts: 1,816 Moderator
    edited April 18

    Hello @BrusselCity and @brianwfreeman,

    We are sorry for the negative experience with TeamViewer!

    Would you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.

    Alternatively, you may contact TeamViewer support team for direct support via support ticket submission.

    Hope the information would be helpful!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • How do I actually cancel my subscription when there is no way to submit a ticket?

  • Ying_Q
    Ying_Q Posts: 1,816 Moderator

    Hi @CancelMePlease,

    We are sorry to hear you want to cancel the license.

    Can you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • cancelmethanks
    cancelmethanks Posts: 1 Newbie
    edited May 9

    Hello! I have a license but can't submit a ticket for some reason. I want to also cancel my subscription. How to cancel it?

  • KennyKwan
    KennyKwan Posts: 1
    edited May 23

    To whom /sir,

    I would like to cancel the contract which I was submitted last year [removed per Community Guidelines]. The contract will be renew in 17/6/2022.

    please reply me through my email address. Thanks.

    Mr. Kwan

  • Ying_Q
    Ying_Q Posts: 1,816 Moderator

    Hi @KennyKwan,

    Thank you for contacting us in TeamViewer Community and we are sorry to see you go!

    The email address from the original post for information security and privacy purposes.

    We are also able to confirm that you have submitted a cancellation request ticket to TeamViewer Support Team!

    The dedicated support agent will attend to your query as soon as possible.

    Wish you a wonderful day!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Cshsb2016
    Cshsb2016 Posts: 1

    i want to cancel my purchase too.

    i paid yesterday , however, it is more than 15hr, i still didnt get any activate of my membership, at the same tiem the customer service is not working in weekned, i have to wait another 48 hour to call to ask for help … this is really fed up to this app and the company…

    i want to request of refund but i dont know where to apply.. please advise me thank yo u

  • jackborbon
    jackborbon Posts: 2 Newbie

    how to cancel

  • jackborbon
    jackborbon Posts: 2 Newbie

    does not do what i want

  • Ridzpit
    Ridzpit Posts: 2 Newbie
    edited May 30

    I too want to cancel my subscriptik . I purchased it earlier but it keeps getting me error of session limit thus i want a fill refund. Email [removed per Community Guidelines]. its only been a few hours.

  • Ridzpit
    Ridzpit Posts: 2 Newbie
    edited May 30

    I want to cancel my subscription . I purchased it earlier but it keeps getting me error of session limit thus i want a full refund. Email [removed per Community Guidelines]. it's only been a few hours.


    PLS CANCEL. MY DECISION IS FINAL

  • Ying_Q
    Ying_Q Posts: 1,816 Moderator

    Hello @Cshsb2016, @jackborbon and @Ridzpit,

    Welcome to TeamViewer Community and we are so sorry to hear you would want to cancel TeamViewer subscription.

    You raise the support ticket for cancellation, the dedicated support team will attend to your request accordingly.

    On the other hand, if you need help on raising the ticket, kindly share the related license information via Private Message please? We would help to forward the cancellation request.

    Hope it would help for the case.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • LSKL
    LSKL Posts: 1 Newbie
    edited July 21

    I got a call from a representative of Teamviewer asking me about my renewal while I was overseas. I told her to call me back as I would like to reduce the number of license from my subscription. There was no callback and I got an invoice

    I submitted a ticket to ask them to allow me to reduce the number of license and I got answers from the support that this is not allowed unless we give them at least 28days before the expiry date of our current contract

    They told me they have no records of anyone calling and changing of subscription is not allowed.

    Gave me all their terms and rules

    I asked to speak to someone to explain but I only got standard answers from support.

    Has anyone faced the same issues as me?

    I have asked them to cancel the auto renewal.

  • annettewyllie
    annettewyllie Posts: 1 Newbie

    I want to cancel Team viewer also. I cannot activate it I have paid for 2 years and third payment is due. I cannot get a reply and I cannot cancel because I cannot produce a ticket because I never received the activation email.

    I have emailed so many times and I have been totally ignored What can I do?

    Annette

  • alram
    alram Posts: 1 Newbie
    edited September 6

    Hi,

    I have already paid for my license but still getting payment due notices to pay for another invoice, not sure why I am being asked to pay for 2 licenses to access a single remote laptop. I have also raised a support ticket but no response so far, my ticket number is [removed per Community Guidelines]. Could you please help me to cancel my other invoice ? Thanks.