Commercial use - Connection time out

I am continually flagged as commercial even though I only use for personal. Teamviewer is no help.

Anyone can help us out here? I've tried using a different browser, clearing cookies etc. etc. and I'm still getting this "Thank you, your request was submitted succesfully. Please download the PDF for your records." Getting a 'we don't know' from a moderator would be better than no answer at all. I'd hate to crosspost to other topics but may have no other options since I'm obviously not getting the right exposure on this particular thread.

I never once charged for support with team Viewer, why would they flag me?

It's been well over 7 business days since I submitted the form to unlock my account that was flagged for commercial use, no updates. When I go to try & submit the form again, I get to the reset link & in it, it says:

"Thank you, your request was submitted successfully."

This shouldn't take this long.

I have a free account that I use for personal use and it says I am using for commercial but I dont

I've got a free teamviewer license from many years, and now appears the message "suspect of commercial use".

I've tried the reset procedure, but it does not work.

What else can I do?

I submitted a request to get returned to a private license because I have NEVER used Teamviewer as a way to collect money or any benefit for helping my friends and family with computer problems. It seems there is no feedback from Teamviewer regarding the status of the request and no indication as to how long the process would take. I can't submit a form with the user IDs of people I use with Teamviewer (which I neglected to do on my form) because they know I have submitted a form already. Is there a way to find out what's going on since private users can't send requests via phone or messages?

Hello everyone. First of all, I was connecting from my phone to my home computer when I was out, but there was no problem before, but lately, a commercial usage warning appears and it kicks me out of teamViewer, how can I solve this?

hello, you have restricted my use of team viewers but, I am not professional, I use it only for private purposes. Can you remove this restriction? Thanks

Good evening, from today I received the notification that the software installed in the PC with the free license is used for commercial purposes and expels me from the session immediately after the notification.

I would like to understand if it is possible to unlock this license lock since the connection to the program is not used commercially but only to connect and confirm my presence in the various university lessons or exchange any university assignments from the mobile app or other devices to my PC.
Thanks for the reply

Hello all--

I submitted the personal use reset form for one computer on my home network, but I now need to submit it for additional computers. When I go to the reset page, I now only have the option to download a PDF of the form I already submitted for the first computer, and I can't submit additional IDs. How do I get back to a screen that will allow me to fill out a form and add additional computer IDs for reset?

I am NOT using commercially or running in a commercial environment as this blasted software periodically tells me I'm suspected of doing, and therefore blocks connection!! There is no more support from Teamviewer for them to check my logs and verify non commercial as they used to do and would then reset my acct. What am I supposed to do now? I literally cannot use it at all and DESPERATELY NEED TO REACH MY HOME PC!!!

Hi,

I have used teamviewer for my personal activities to connect to my personal laptop. However, now I cannot use it and I got a license error. It seems that teamviewer recognize a commercial activities, while it is not correct.

How can I solve the issue?

Thanks,