How to cancel my order

Dear madam/sir,

I would like to end the Teamviewer license:

[removed per Community Guidelines]

Name: PensioenRust

What is the earliest data to end this license?

Thank you and best,

Robert Vugts

[removed per Community Guidelines]

I recently bought teamviewer and I want to cancel it. [Removed by a Moderator due to Community Guidelines]

I tried calling for hours, no answer -- and no voicemail. I tried emailing, and there it is a no-reply email. I tried chatting, no one answers chat. THERE IS NO WAY TO CANCEL A SUBSCRIPTION AUTO-RENEWAL! I put a block with my credit card company to block TeamViewer from auto-billing going forward.

I think it is pretty slimy and scummy that it appears it is intentionally difficult for customers to leave when they are done with their contract.

To whom /sir,

I would like to cancel the contract which I was submitted last year [removed per Community Guidelines]. The contract will be renew in 17/6/2022.

please reply me through my email address. Thanks.

Mr. Kwan

i want to cancel my purchase too.

i paid yesterday , however, it is more than 15hr, i still didnt get any activate of my membership, at the same tiem the customer service is not working in weekned, i have to wait another 48 hour to call to ask for help … this is really fed up to this app and the company…

i want to request of refund but i dont know where to apply.. please advise me thank yo u

does not do what i want

I want to cancel my subscription . I purchased it earlier but it keeps getting me error of session limit thus i want a full refund. Email [removed per Community Guidelines]. it's only been a few hours.

PLS CANCEL. MY DECISION IS FINAL

Absolutely disgusting behavior as everyone here has noted.

I called to downgrade my account from Corporate to Business 8 days prior to renewal. I was told that they need 28 days advance notice. I said that that was unacceptable. I am a 1-person business and do not need a Corporate license any longer that I signed up for years ago and kept being auto renewed without advance notice. 

They offered me a 30% discount on a Corporate license which was still about three times the cost of a Business license. I said that is unacceptable also.

I was told that they would discuss with management and get back to me. I got a call back saying the only thing they could do was a 40% discount. I was not happy but accepted that 40% discount.

The next thing I know, I was charged the full price on PayPal, and all of my PayPal cash was withdrawn with the balance going onto my credit card. I have written back to TeamViewer regarding my disgust with such a dishonest company. I am disputing the charge on PayPal also.

I got a call from a representative of Teamviewer asking me about my renewal while I was overseas. I told her to call me back as I would like to reduce the number of license from my subscription. There was no callback and I got an invoice

I submitted a ticket to ask them to allow me to reduce the number of license and I got answers from the support that this is not allowed unless we give them at least 28days before the expiry date of our current contract

They told me they have no records of anyone calling and changing of subscription is not allowed.

Gave me all their terms and rules

I asked to speak to someone to explain but I only got standard answers from support.

Has anyone faced the same issues as me?

I have asked them to cancel the auto renewal.

Hello @BigFatMikeL,

Welcome to the TeamViewer Community! 🎉

In order to cancel your subscription, you need to submit a ticket, as you already mentioned. You can do that here:

If you want to know how to properly create a ticket, please check out our article for that:

You can also learn more about subscriptions right here: All about Subscriptions

Reach out to us again, if you have further questions.

I apologize for the inconvenience caused.

Best,

Justin