How to cancel my order



  • Cariappa
    Cariappa Posts: 4 ✭✭

    Completely agree, terrible service and impossible to cancel a subscription. Why do they have to messagings round with clients, they could have had a good run and just been fair, the bad press and reputation they are acquiring will bring the company down.

  • robertjan_vugts
    robertjan_vugts Posts: 0 Newbie
    edited March 2022

    Dear madam/sir,

    I would like to end the Teamviewer license:

    [removed per Community Guidelines]

    Name: PensioenRust

    What is the earliest data to end this license?

    Thank you and best,

    Robert Vugts

    [removed per Community Guidelines]

  • How do I cancel my Subscription I don't want to renew it? It's hard to find when my subscription expires?

    Can anyone help Me?

    Thank you

  • kevin234kevin999
    kevin234kevin999 Posts: 0
    edited April 2022

    I recently bought teamviewer and I want to cancel it. [Removed by a Moderator due to Community Guidelines]

  • Natascha
    Natascha Posts: 1,591 Senior Moderator

    Hi @kevin234kevin999

    Thanks for your post and welcome to the TeamViewer Community 😊

    Can you please open a ticket in order to cancel your license?

    👉 Open your Ticket

    Please let me know if there are any further questions.

    All the best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • JenW
    JenW Posts: 805 Moderator

    Hello @eavesphoto ,

    Thank you for your post !

    In order to cancel or terminate your subscription, please open a support ticket via the link below:

    👉️ Open your ticket

    To find more information about your subscription period, please log in your Customer Portal if it has been already activated.

    All the best,


    French Community Moderator

  • BrusselCity
    BrusselCity Posts: 4 ✭✭

    Same here. What a horrible service. Can't find any contact info nothing. I tried to cancel my subscription 1 year ago and still they pulled money from PayPal.

    Why make it hard as it can?


  • brianwfreeman
    brianwfreeman Posts: 4 ✭✭

    I tried calling for hours, no answer -- and no voicemail. I tried emailing, and there it is a no-reply email. I tried chatting, no one answers chat. THERE IS NO WAY TO CANCEL A SUBSCRIPTION AUTO-RENEWAL! I put a block with my credit card company to block TeamViewer from auto-billing going forward.

    I think it is pretty slimy and scummy that it appears it is intentionally difficult for customers to leave when they are done with their contract.

  • brianwfreeman
    brianwfreeman Posts: 4 ✭✭
    edited April 2022

    TeamViewer - I hope you're listening. You better cancel my subscription. This auto-renewal scheme seems like a class action for consumer deception and unfair business practices.

  • Ying_Q
    Ying_Q Posts: 2,452 Moderator
    edited April 2022

    Hello @BrusselCity and @brianwfreeman,

    We are sorry for the negative experience with TeamViewer!

    Would you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.

    Alternatively, you may contact TeamViewer support team for direct support via support ticket submission.

    Hope the information would be helpful!



    Community Moderator/中文社区管理员
  • SueN2510
    SueN2510 Posts: 3 ✭✭

    I would like to cancel my next subscription

  • .Carol.fg.
    .Carol.fg. Posts: 935 Moderator

    Hello @SueN2510 ,

    I'm sorry to hear that you're leaving us 🙁🥀

    👉 All cancellation requests need to be submitted by a ticket to our support team.

    The article below has the step by step for the ticket creation:

    Let me know if you need any further assistance. 😊



    Portuguese Community Moderator

  • How do I actually cancel my subscription when there is no way to submit a ticket?

  • Ying_Q
    Ying_Q Posts: 2,452 Moderator

    Hi @CancelMePlease,

    We are sorry to hear you want to cancel the license.

    Can you please share the relating TeamViewer account via Private Message to community moderator please? We may be helping on forwarding the cancellation request.



    Community Moderator/中文社区管理员
  • cancelmethanks
    cancelmethanks Posts: 1 Newbie
    edited May 2022

    Hello! I have a license but can't submit a ticket for some reason. I want to also cancel my subscription. How to cancel it?

  • KennyKwan
    KennyKwan Posts: 1
    edited May 2022

    To whom /sir,

    I would like to cancel the contract which I was submitted last year [removed per Community Guidelines]. The contract will be renew in 17/6/2022.

    please reply me through my email address. Thanks.

    Mr. Kwan

  • Ying_Q
    Ying_Q Posts: 2,452 Moderator

    Hi @KennyKwan,

    Thank you for contacting us in TeamViewer Community and we are sorry to see you go!

    The email address from the original post for information security and privacy purposes.

    We are also able to confirm that you have submitted a cancellation request ticket to TeamViewer Support Team!

    The dedicated support agent will attend to your query as soon as possible.

    Wish you a wonderful day!



    Community Moderator/中文社区管理员
  • Cshsb2016
    Cshsb2016 Posts: 1

    i want to cancel my purchase too.

    i paid yesterday , however, it is more than 15hr, i still didnt get any activate of my membership, at the same tiem the customer service is not working in weekned, i have to wait another 48 hour to call to ask for help … this is really fed up to this app and the company…

    i want to request of refund but i dont know where to apply.. please advise me thank yo u

  • jackborbon
    jackborbon Posts: 2 Newbie

    how to cancel

  • jackborbon
    jackborbon Posts: 2 Newbie

    does not do what i want

  • Ridzpit
    Ridzpit Posts: 2 Newbie
    edited May 2022

    I too want to cancel my subscriptik . I purchased it earlier but it keeps getting me error of session limit thus i want a fill refund. Email [removed per Community Guidelines]. its only been a few hours.

  • Ridzpit
    Ridzpit Posts: 2 Newbie
    edited May 2022

    I want to cancel my subscription . I purchased it earlier but it keeps getting me error of session limit thus i want a full refund. Email [removed per Community Guidelines]. it's only been a few hours.


  • Ying_Q
    Ying_Q Posts: 2,452 Moderator

    Hello @Cshsb2016, @jackborbon and @Ridzpit,

    Welcome to TeamViewer Community and we are so sorry to hear you would want to cancel TeamViewer subscription.

    You raise the support ticket for cancellation, the dedicated support team will attend to your request accordingly.

    On the other hand, if you need help on raising the ticket, kindly share the related license information via Private Message please? We would help to forward the cancellation request.

    Hope it would help for the case.



    Community Moderator/中文社区管理员
  • SherylT
    SherylT Posts: 3 ✭✭

    Absolutely disgusting behavior as everyone here has noted.

    I called to downgrade my account from Corporate to Business 8 days prior to renewal. I was told that they need 28 days advance notice. I said that that was unacceptable. I am a 1-person business and do not need a Corporate license any longer that I signed up for years ago and kept being auto renewed without advance notice. 

    They offered me a 30% discount on a Corporate license which was still about three times the cost of a Business license. I said that is unacceptable also.

    I was told that they would discuss with management and get back to me. I got a call back saying the only thing they could do was a 40% discount. I was not happy but accepted that 40% discount.

    The next thing I know, I was charged the full price on PayPal, and all of my PayPal cash was withdrawn with the balance going onto my credit card. I have written back to TeamViewer regarding my disgust with such a dishonest company. I am disputing the charge on PayPal also.

  • Xiaomin
    Xiaomin Posts: 1 ✭✭
    edited July 2022


    Hope you are well.

    I would like to cancel my current subscription. Please also refund the payment of [removed per Community Guidelines]. Thank you.

  • Akiho
    Akiho Posts: 1,101 Moderator

    Hi @Xiaomin,

    Thank you for reaching out to the Community!

    In order to cancel your license, it requires you to submit a support ticket.

    Could you please sign in with your licensed TeamViewer account to generate a support ticket via the below link?

    📩 Submit a support ticket

    📌Please note that we are unable to discuss licensing, invoicing, or cancellation issues publicly in the Community, as private information is involved in those topics.

    Hope you find this helpful🍀

    Best regards,


    Japanese Community Moderator / コミュニティモデレーター

  • GlennP
    GlennP Posts: 1 Newbie

    Submitted a ticket long before the 28 days, but the ticket disappeared... No trace of it - only the email I received at the time of making the ticket, which apparently is not proof.

    So I cancelled the credit card - and they sent me to collections.

    Very unethical business !!

    Paid the account today since it was affecting my credit.

    Have 3 tickets in now - all asking to cancel the account.

  • LSKL
    LSKL Posts: 1 Newbie
    edited July 2022

    I got a call from a representative of Teamviewer asking me about my renewal while I was overseas. I told her to call me back as I would like to reduce the number of license from my subscription. There was no callback and I got an invoice

    I submitted a ticket to ask them to allow me to reduce the number of license and I got answers from the support that this is not allowed unless we give them at least 28days before the expiry date of our current contract

    They told me they have no records of anyone calling and changing of subscription is not allowed.

    Gave me all their terms and rules

    I asked to speak to someone to explain but I only got standard answers from support.

    Has anyone faced the same issues as me?

    I have asked them to cancel the auto renewal.

  • BigFatMikeL
    BigFatMikeL Posts: 2 ✭✭

    Over the past few months, I have asked Teamviewer support on how to cancel our subscription. All I get told is that we must submit the request in writing. I consider creating a support ticket to cancel the subscription as a written notification, but nothing has happened. I have asked what email address or mailing address to send the notification to but have been told that a licensing team member will contact me, but that has not happened either.

    I am certainly sorry we got involved with Teamview and am actively recommending to my peers that they avoid their subscription service.

    I'll ask the question here. How do we cancel our subscription? Please advise.

  • Justin
    Justin Posts: 802 [Former Staff]

    Hello @BigFatMikeL,

    Welcome to the TeamViewer Community! 🎉

    In order to cancel your subscription, you need to submit a ticket, as you already mentioned. You can do that here:

    If you want to know how to properly create a ticket, please check out our article for that:

    You can also learn more about subscriptions right here: All about Subscriptions

    Reach out to us again, if you have further questions.

    I apologize for the inconvenience caused.



    German Community Moderator