Scrolling using a Mac touchpad is broken

I'm using TeamViewer on Mac (with different macOS versions) to control a Windows 10 computer, and whenever I'm scrolling vertically using the Mac trackpad, happens to trigger horizontal scrolling at the same time, which forces me to use a mouse with a scroll wheel for certain tasks like programming.

This is very very frustrating because I find the keyboard mapping excellent and I really feel like the remote machine is actually the one I'm directly working on.

Find more posts tagged with

Windows

macOS

Issue

Commercial usage

TeamViewer 15

Accepted answers

JeanK

Hi all,

The Public beta v15.35.3 is now available to download!

As described above, feel free to install it on your devices and check if it fixes the issue!

Happy to hear about your feedback.

/JeanK

@vr_driver @pooh_1401 @macbook1995 @nealcroxford @pikrr

All comments

harrmenos

Same here, scrolling from mac touchpad is broken. I don't want to use a mouse, so I use a TeamViewer alternative!

pikrr

I am experiencing similar issues. The mouse wheel is responding very slowly, or not at all. On the Mac everything works fine. The TeamViewer sessions are to Windows or Linux systems.

TeamViewer version 15.25.5 from December 12, 2021.

That date is also about the time when the issue started occurring.

@giorgio169fve15 : Did you find a solution?

PeterLA

I have the same problem since v15.33.7. Anybody has a solution?

EpicLPer

Having the same issue, but from a Windows PC to a Windows PC. On the "client" I'm connecting from scrolling up and down works fine, but on the "host" I'm trying to control those up/down commands are detected as "left/right" for whatever reason, so I can't scroll anything on the remote PC with the mouse wheel.

EpicLPer

Same here for some reason, scrolling up/down on my local PC works fine but on the remote PC I'm connected to it comes through as "left/right" instead.

Himeko

Since 3 days ago I can't scroll down while connected to my home pc, only up works. Mouse works fine on the guest computer.

EpicLPer

Hi,

it seems that a very recent update may have broken something with the way scrolling is handled in TeamViewer.

Using something like AutoHotKey to display currently sent key/mouse events it shows on the client I connect from the proper "Wheel Up / Wheel Down" events, however on the host PC I connect to it receives it as "Wheel Left / Wheel Right" for some reason.

Can the team at TeamViewer please look into this issue? I'm glad to also provide logs and anything else needed such as hardware, etc.!

Scooter256

I second this problem. Mine started around the same time too. I tried completely difference source computers, different mice, drivers, making sure control or shift wasn't stuck at either end, and the problem persists regardless of the destination OS. It's a pain in the **bleep** not being able to scroll :(

EpicLPer

Hi,

it seems that a very recent update may have broken something with the way scrolling is handled in TeamViewer.

Can the team at TeamViewer please look into this issue? I'm glad to also provide logs and anything else needed such as hardware, etc.!

Thanks in advance!

Keesue

I have the same issue. Here are some data points:

Mac Air to Mac Mini and vice versa, scrolling works correctly with mouse and trackpad.

Mac Mini/Air to any Windows10 PC, scrolling works in only one direction with trackpad on Air and mouse on Mini.

Windows 10 PC to either Mac, scrolling does not work in either direction with mouse or trackpad.

Windows 10 to Windows 10, scrolling does not work.

Summary: Scrolling only works between Macs in my testing.

N.B.: All machines have current OS builds and TV updates.

Hope this is helpful and thanks!

cbs01

Having the same issue here. Not able to mouse scroll while in a TV session. Scrolling works otherwise outside of a TV session. Did a recent update break this? Thanks

DNScompanies

Met too on bot a 65" samsung and an 85" samsung. Super annoying. TeamViewer must realize we're using large monitors so we don't need to stack our sessions... right?

......As I grab the scroll bar to slide down to the "Post Comment" button :-/

fsgiudice

same error here using TV 15.34.2 currently.

Mouse wheel scroll down problem happens from about 2 months.

Now with today update also wheel scroll up does not work.

Connected either from Windows PC to Windows PC both with Windows 10 Pro updated to last patch than from NB Windows 11 Pro to Windows 10 Pro. But same problem towards customers PC.

slemay

I'm seeing the exact same thing here - it's a bug for sure. I was hoping they'd have fixed it by now. :(

Keesue

https://community.teamviewer.com/English/discussion/comment/137492#Comment_137492

**************Fixed*************

vr_driver

Funny. I've just updated to the latest version on my mac: Version: 15.34.4 (30c336d9f03)

No scrolling at all now. lol

Keesue

Fixed! Many thanks.

Himeko

https://community.teamviewer.com/English/discussion/comment/138270#Comment_138270

It seems to be fixed for me, though I'm using another guest PC now. Sept 23rd update.

nealcroxford

The mouse scroll wheel has stopped working when I remotely control a PC via teamviewer. The scroll wheel works locally on apps on my mac, but do not work at all via teamviewer. This work working last week.

Any ideas?

GVV

Hi,

I have a question regarding a scrolling issue I have when connected to my laptop.

I'm running the latest insider version of TV on both sides (15.34.2) . I don't know if the mouse model does matter so for complete information, my mouse is a Steelseries Rival 600.

When connected to my laptop I can't scroll down, up scrolling is working. Of course scrolling is working locally.

Any suggestions what to do? Is this a common issue?

pooh_1401

https://community.teamviewer.com/English/discussion/comment/138478#Comment_138478

Hi JeanK

The beta just only scroll to use the touchpad not on mouse

I'm waiting to fix this error :(

I use on MacOS Big Sur

Gorgull

https://community.teamviewer.com/English/discussion/comment/138478#Comment_138478

Thanks, this version finally fixes the scrolling problem :)

However and for some reason, the latest official / release build prevents from connecting to a LAN TeamViewer using an IP address, which sound like a bug considering the beta build doesn't suffer from the same problem.

Anyways, thanks again for your answer, it really helps.