fun stuff . anything higher then 15.2 crashes

mememe1312
mememe1312 Posts: 4
in General questions

Faulting application name: TeamViewer.exe, version: 15.7.7.0, time stamp: 0x5efdfc6b
Faulting module name: TeamViewer.exe, version: 15.7.7.0, time stamp: 0x5efdfc6b
Exception code: 0xc0000409
Fault offset: 0x0235d65e
Faulting process id: 0x9b0
Faulting application start time: 0x01d657794c5af78a
Faulting application path: C:\Program Files (x86)\TeamViewer\TeamViewer.exe
Faulting module path: C:\Program Files (x86)\TeamViewer\TeamViewer.exe
Report Id: 0eb10ab7-c390-11ea-86f9-b8ee65ffdb66
Faulting package full name:
Faulting package-relative application ID:

Tagged:

Comments

  • JeanK
    JeanK Posts: 7,031 Community Manager 🌍

    Hello @mememe1312,

    Thank you for your message and welcome to the TeamViewer Community! ?

    I'd recommend you to follow these installation troubleshooting instructions:

    I hope this could help. ?

    Best regards

    Jean

    Community Manager

  • mememe1312
    mememe1312 Posts: 4

    install is not a problem.

     

    it runs for a while then crashes then restarts

  • mememe1312
    mememe1312 Posts: 4

    Faulting application name: TeamViewer.exe, version: 15.7.7.0, time stamp: 0x5efdfc6b
    Faulting module name: KERNELBASE.dll, version: 6.3.9600.19724, time stamp: 0x5ec50c3e
    Exception code: 0xe06d7363
    Fault offset: 0x000156e8
    Faulting process id: 0x1bc4
    Faulting application start time: 0x01d65d13b937b156
    Faulting application path: C:\Program Files (x86)\TeamViewer\TeamViewer.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
    Report Id: daff1617-c910-11ea-8702-b8ee65ffdb66
    Faulting package full name:
    Faulting package-relative application ID:

  • BricePradel
    BricePradel Posts: 1

    Dear community,


    I'd like to report the same issue that is propagating over all computers we do have and all our users.

    Here is what I do have on my laptop (with my account, tensor license) for example :


    Faulting application name: TeamViewer.exe, version: 15.31.5.0, time stamp: 0x62b45bcc

    Faulting module name: KERNELBASE.dll, version: 10.0.22000.527, time stamp: 0xc2abc35e

    Exception code: 0xe06d7363

    Fault offset: 0x0013ece2

    Faulting process ID: 0x2204

    Faulting application start time: 0x01d89cda5635ec06

    Faulting application path: C:\Program Files (x86)\TeamViewer\TeamViewer.exe

    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

    Report ID: 7a96a437-d5ca-43cf-b218-5756a28d8ef4

    Faulting package full name: 

    Faulting package-relative application ID: 


    We need this to be urgently fixed as it becomes a major issue if our remote tool is not stable for homeworking purpose.


    Thanks.

  • MYITWORKS
    MYITWORKS Posts: 1

    Same problem here.


    Version 15.36.9 (32-bit)

    Name der fehlerhaften Anwendung: TeamViewer.exe, Version: 15.36.9.0, Zeitstempel: 0x637f94b4

    Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.19041.2311, Zeitstempel: 0xa27d2a44

    Ausnahmecode: 0xc000041d

    Fehleroffset: 0x0012e092

    ID des fehlerhaften Prozesses: 0x893c

    Startzeit der fehlerhaften Anwendung: 0x01d90a29a4ec4c36

    Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\TeamViewer\TeamViewer.exe

    Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll

    Berichtskennung: 6b42aadd-cfc7-4e59-90e7-b76ecbc73cd2

    Vollständiger Name des fehlerhaften Pakets: 

    Anwendungs-ID, die relativ zum fehlerhaften Paket ist: 

  • SoulDee
    SoulDee Posts: 1

    Same Problem here.


    Version 14.3.4730.0


    Name der fehlerhaften Anwendung: TeamViewer_Service.exe, Version: 14.3.4730.0, Zeitstempel: 0x5cf7bfff

    Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.19041.3930, Zeitstempel: 0x640b6fb9

    Ausnahmecode: 0xe06d7363

    Fehleroffset: 0x0013fa72

    ID des fehlerhaften Prozesses: 0x34f8

    Startzeit der fehlerhaften Anwendung: 0x01da541b6aff395c

    Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\TeamViewer\TeamViewer_Service.exe

    Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll

    Berichtskennung: 803b7316-f3cd-480c-aad3-aa7abe963cb9

    Vollständiger Name des fehlerhaften Pakets: 

    Anwendungs-ID, die relativ zum fehlerhaften Paket ist: 




    Are there any Fixes, suggestions which can fix the Problem ?

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