Can’t recover account even with Recovery Code
So back in 2016 I signed up for TeamViewer. I used the free version for a little but haven’t used it in many years. I have saved in my notes the password and a pdf of the Recovery Code I created a few days later.
Today I tried to login and it tells me that it does not recognize the username and password combination. So I clicked on Forgot Password and it sends an email to my account. I click on the link and type in my new password but then it wants my 6 digit 2FA code. I do have an authenticator app but when I look there is no account for TeamViewer.
I searched for what to do next and i found a link to deactivate two factor authentication. However, when I go there I am presented with the following:
I type in my email and password along with the recovery code and check the captcha box. Then I get this error message:
Obviously I am not using the correct password. I tried both my original password and the new one I attempted to change it to before the 2FA challenge.
What can I do now? If I can’t change my password because of the 2FA then what good is the Recovery Code? I have access to the email associated with my account AND the Recovery Code but yet I still cannot get into my account. Can someone please help me?