How to remote auto renewal from our subscription?

Iqshanur
Iqshanur Posts: 2 ✭✭
edited May 2023 in Licensing

How to remote auto renewal from our subscription? 

Answers

  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍

    Hi @Iqshanur,

    Thank you for your message, and welcome to the TeamViewer Community! 🙌

    As written in our subscription article:

    For your convenience and to avoid service interruptions, your annual subscription will automatically renew every 12 months from your purchase date.

    📌Note: If you wish to cancel your subscription, please submit a ticket at least 28 days before your renewal date.

    Let me know if this is the answer you were looking for. 🙂

    /JeanK

    Community Manager

  • Iqshanur
    Iqshanur Posts: 2 ✭✭

    Thank you for your reply, For me, there is an issue: TeamViewer automatically renews from my personal credit card, without approval from our company or my side; moreover, we do not need to continue the same plan. How can I request to cancel the payment and receive a refund?

    Now I lost my money, there was no notification from TeamViewer for a renewal reminder, which is not correct.


    can you help on this.

  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍

    This is also a case our Customer Support can help.

    Please get in touch with our Customer Support via ticket and address all your questions there.

    Our team will be happy to change the payment method for your license.

    /JeanK

    Community Manager

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