User friendly background when downloading custom Teamviewer

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JoelS
JoelS Posts: 1

Hi,

I use custom quick support links for most of my customers. Whenever I instruct an end user to go to my link and run the app most of them just sits there staring at the background image with the spinning thingy saying "Loading Teamviewer".

I say - Run the app. And they reply - OK it's loading.

I then wait a minute or two before I ask - How's the progress to which they reply - It's still loading.

Then I have to instruct them to run the file in the bottom left corner (Safari is even worse).

This usually takes more time than to actually fix the problem they were calling for.

All due to a stupid background (and of course stupid end users). And this is in at least 70% of the cases I handle.


My suggestion is that you look at what for example Adobe has done with Adobe Reader. The background instructs the user to click the downloaded file. Or at least have a none-misleading background image.

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Comments

  • cmezza
    cmezza Posts: 1
    edited April 2021
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    THAT! Exactly !

    We need non ambiguous text saying a file is being downloaded, look down, open it !

    And a big **bleep** arrow pointing at the bottom of the browser's window.

    Sometimes I too spend more time guiding the users stuck on that page, rather than fixing their problems! 😕

    Thank you

  • kevineaton77
    kevineaton77 Posts: 10 ✭✭
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    nearly without exception , every customer who downloads a custom module sits there and says, oh, its loading now, because the page says "loading now" in big letters when what it should say is "downloading now". In English, loading and downloading are not the same thing, "loading" implies "installing", which it isn't.

    what would be even better is if the download page had some kind of arrow (like some of your competitors products....) with "now run this!" pointing to where the file can be seen and run from, it would detect which browser you were using and point at the appropriate place.

    Please see my attached

    professionally designed artists impression

  • kevineaton77
    kevineaton77 Posts: 10 ✭✭
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    oh yes! i have already suggested this, and been wanting it for a long time. see my post here



  • MartinAddpro
    MartinAddpro Posts: 2 ✭✭
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    Please implement this ASAP, we are wasting so much time on daily basis waiting cause the user sits and waits since it literally tells them that it's loading.


    Most of the time i just tell them to click "Not loaded yet? Try again" and they usally spot that something is hapening in one of the corners.

  • MartinAddpro
    MartinAddpro Posts: 2 ✭✭
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    Please implement this ASAP, we are wasting so much time on daily basis waiting cause the user sits and waits since it literally tells them that it's loading.

    Most of the time i just tell them to click "Not loaded yet? Try again" and they usally spot that something is hapening in one of the corners.

  • Kruse
    Kruse Posts: 1
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    Yes please, or give us the opportunity to greate direct download link to our custom moduls.

  • ITSSBTV
    ITSSBTV Posts: 3 ✭✭
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    TeamViewer, I've had to instruct 3 different times in the past several days that the download already is started or most times done. Ask what browser, then instruct where to look for the TeamViewerQS file or the user's Download folder, where there's 2 or 3 TeamViewerQS TeamViewerQS (1), TeamViewerQS (2) files...


    Please update your download page as stated above and use indicators to point out the location of the download in the different browsers. Thank you.

  • ITSSBTV
    ITSSBTV Posts: 3 ✭✭
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    kevineaton77, thank you for suggesting this very bad oversight from the TeamViewer web designers.

    I've had to instruct 3 different times in the past several days that the download already is underway, started or most times done. I ask "what browser are you using", then instruct where to look for the TeamViewerQS file or ask locate the Windows OS Download folder, where there's 2 or 3 TeamViewerQS, TeamViewerQS (1), TeamViewerQS (2) files. :/

    Dear TeamViewer, please, please for the love of our sanity, update your download page as stated above and use indicators to point out the location of the download in the different browsers. Thank you. 

  • JenW
    JenW Posts: 1,047 Moderator
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    Hi all,

    We thank you for sharing your feedback on this matter.


    We do have an article in our Knowledge Base, explaining and showing, with screenshots, where to find the QuickSupport file according to the end-user browser.

    📄 Download custom QuickSupport module


    We wish you all a great day,

    Jen


    @JoelS @cmezza @kevineaton77 @MartinAddpro @ITSSBTV

    Modératrice Communauté Francophone / French Community Moderator

  • JenW
    JenW Posts: 1,047 Moderator
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    Hi all,

    We thank you for sharing your feedback on this matter.


    We do have an article in our Knowledge Base, explaining and showing, with screenshots, where to find the QuickSupport file according to the end-user browser.

    📄 Download custom QuickSupport module


    We wish you all a great day,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

  • Tonst3r
    Tonst3r Posts: 1
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    This is the most useless reply for the concern.

    "Just tell your clients to also click another link to see an example of how it should look on one specific browser"

    Every competitor except TeamViewer realizes how terrible this design is.

    +1 Necro this thread because it's still an issue.

  • ablair125
    ablair125 Posts: 1
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    Exactly, we need this information on the download page, not on a separate page, as it doesn't do any good there.


  • daqqer2k
    daqqer2k Posts: 2 Newbie
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    Wow, it took 2 years to respond and it was just a link to the user manual.

    This wording issue should be fixed indeed.

  • daqqer2k
    daqqer2k Posts: 2 Newbie
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    I agree with this thread - this wording needs to be changed. Its misleading.