How to cancel my order

1…1617182022

Answers

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑

    Hi @brian2023,

    Thank you for contacting us in the TeamViewer Community!

    We are so sorry to hear about the disappointing experience with TeamViewer. If you can share the relevant contact and order information via PM with me and we will do the best to help you!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Tarryn
    Tarryn Posts: 1

    The notes say to log a ticket, but then I do that, all it does is opens a new tab and constantly shows it is loading something but nothing ever loads.

  • Sunxishan
    Sunxishan Posts: 2
    edited June 2023

    i just want to cancel the invoice [removed per Community Guidelines]. No one answered the support phone. We never used the license

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @Sunxishan,

    Thank you for reaching out to the Community.

    In order to cancel your subscription license, it is required to submit a support ticket.

    Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:

    📩 Submit a support ticket

    If you have any difficulties submitting a support ticket, please try again to contact our customer support team by the following methods: phone or chat


    Thank you for your understanding.

    Best,

    Akiho


    P.S. Please also know that we are unable to proceed with any invoicing or cancellation requests publicly in the Community, as private information is involved in those topics.  And we do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.


    Japanese Community Moderator / コミュニティモデレーター

  • Sunxishan
    Sunxishan Posts: 2

    I cannot login my account. The webpage kicks me out after I login.

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @Tarryn,

    Thank you for reaching out to the Community, and we appreciate your effort in submitting a ticket.

    In order to cancel your subscription license, it is required to submit a support ticket.

    Yet, if you are still stuck with the loading page on a ticket system and cannot open a ticket, we would recommend contacting our support team by phone or chat

    Please return to the Community, if there are any difficulties contacting our support team.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @Sunxishan,

    Thank you for trying to open a ticket.

    Please know that using a licensed TeamViewer account is essential to access the ticket system.

    Kindly contact our support team by phone or chat if you have not activated your license with your TeamViewer account.

    Alternatively, please tell us your email address via private message.


    We appreciate your understanding in this process.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • Diesel1013
    Diesel1013 Posts: 1

    Teamviewer don't let you cancel. They make it as hard as possible to cancel in the hope you give up. 12 months later, you are £300 lighter in your bank account and the cycle starts again.

  • xray-it
    xray-it Posts: 4

    I'm just being pooled around here.

    I have sent you (Teamviewer) emails with stop of my license when it stops the end of this year.

    So now I have also posted it here and the case is closed now.


    Regards Bo Trusbak

    Tandlægernes IT ApS

  • prtamil
    prtamil Posts: 3
    edited July 2023

    Hi TeamViewer,

    I want to cancel my subscription immediately. I have not been using it for 2 years, and I have already sent multiple emails to your sales team requesting cancellation, but it has not been processed. I urgently request you to cancel it ASAP as I am unnecessarily paying for a service I don't use. It's frustrating that there seems to be no way to cancel the subscription, and the support ticket system is not working. It raises concerns about whether these are predatory money-grabbing techniques.

    I kindly request you to cancel my subscription immediately. I no longer want to use TeamViewer and will never recommend it to anybody.

    Please proceed with the cancellation. I am willing to pay any necessary fines, but it's essential to cancel my subscription.

    Looking forward to confirmation of the cancellation.

  • JoeMuniz
    JoeMuniz Posts: 1
    edited July 2023

    I also wish to cancel my subscription. [removed per Community Guidelines].

    Since I have contacted you by phone and your representative said he would open a ticket and this has not happened. I will dispute the charge with the card issuer

  • .Carol.fg.
    .Carol.fg. Posts: 1,296 Moderator ☑

    Hi all,

    Thanks for reaching out to our Community, and I'm sorry to hear you're canceling your subscription.

    Please know that all cancellation requests must be processed by the designated team - our moderation team can't process these requests in the Community.

    If you're having difficulties opening a ticket, we advise contacting our support team directly using the local phone numbers.

    @JoeMuniz if you have not received the email/ticket from our representative, we advise giving them another call to get the situation clarified.

    Please let us know if you need any further help.

    Best, Carol


    Portuguese Community Moderator

  • Bizadmin
    Bizadmin Posts: 4

    please cancel out subscribtion Immediatly, We have not used this service in over a year or more.

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @Bizadmin,

    Thank you for reaching out to the Community

    In order to cancel your subscription license, it is required to submit a support ticket.

    Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:

    📩 Submit a support ticket

    If you have any difficulties submitting a support ticket, please try again to contact our customer support team by the following methods: phone or chat


    Thank you for your understanding.

    Best,

    Akiho



    P.S. Please also know that we are unable to proceed with any invoicing or cancellation requests publicly in the Community, as private information is involved in those topics. 


    Japanese Community Moderator / コミュニティモデレーター

  • Hamco
    Hamco Posts: 2
    edited August 2023

    Hello. ( I am not good at speaking English. So, Please understand even if my explanation is not enough)

    I purchased the plan (TeamViewer Remote Access) on my mistake. I paid on August 22 and canceled the subscription right away on August 22.

    name is DESKTOP-KU[removed per Community Guidelines]. Invoice number is [removed per Community Guidelines].

    I don't want to use Teamviewer anymore and so I want to get a full refund immediately.

    Please reply as soon as possible. Thank you.

    my email address is [removed per Community Guidelines]

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑

    Hi @Hamco,

    Thank you for posting and we are sorry to hear about the cancellation request.

    Is there anything we can help you with the license-related issue?

    For cancellation requests, we would like to advise you to submit a support ticket to the TeamViewer Support Team and the support representative will then go ahead to update you about the cancellation.

    We appreciate your understanding in getting the answer about the cancellation.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Auto_renew_SCAM
    Auto_renew_SCAM Posts: 1

    Just run into the same issue with the unknown auto renew and notice period. I wanted to pause the serivce as we currently no longer need it but after this sharp practive I will not be recommending or using them again

  • JenW
    JenW Posts: 1,221 Senior Moderator ☑

    Hi @Auto_renew_SCAM,

    Thank you for sharing your experience with us!

    When your subscription renews automatically, it is for the next entire period of 12 months. There is no possibility to pause it, even if you no longer need it.

    Regarding the cancellation policy, if you wish to cancel your subscription, you need to submit a ticket at least 28 days before the renewal date.

    We invite you to refer to our dedicated article for more information: 📄 All about subscription.

    If you have any further questions, feel free to ask them here!

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

  • GTGT
    GTGT Posts: 1

    I wish to cancel my Teamviewer subscription since it has not been used for a number of years years. I am being hounded by Teamviewer for subscription fees. It is not possible for me to login to the support site as I am not recognized as customer and am always diverted to the community site.

    What can I do to ensure my subscription is officially cancelled?

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑

    Hi @GTGT,

    We are sorry to know that you want to cancel the TeamViewer order.

    All cancellation requests will need to be processed with the TeamViewer Support Team. Have you tried to call the team for the cancellation submission?

    📌Note that the written requests must be received by TeamViewer at least 28 days before the end of the initial or renewal term. Please ensure that you meet the criteria for cancellation submission.

    Thank you for your understanding.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Swagefast
    Swagefast Posts: 1

    On this utterly useless site

  • HAROLDBELL
    HAROLDBELL Posts: 3
    edited September 2023

    Greetings,

    We have been attempting to contact someone at TeamViewer for some time now, and we are extremely disappointed in the lack of response we have received thus far. Our VP of Latin American operations submitted a ticket on September 13th, and we have yet to receive an update or even an expected response time. It is beyond frustrating to deal with the difficulty of canceling a subscription with your company, and we expect a prompt and satisfactory resolution to this matter.

    We also attempted to reach out to support via chat, and we were highly disappointed with the service we received. We started the chat at 12:51 p.m. EST, and despite being the 17th in queue, we waited for over 3 hours - 1.5 hours in queue from 17 to 1 and another 1.5 sitting in 1st queue waiting for a response. We have attached a document detailing the chat conversation to this email.

    The original support request number is #[removed per Community Guidelines], and the associated email is [removed per Community Guidelines]. We demand a confirmation of our subscription cancellation as soon as possible.

    We hope that you take this matter seriously and provide us with a satisfactory resolution promptly.

    Thank you.

  • HAROLDBELL
    HAROLDBELL Posts: 3
    https://community.teamviewer.com/English/discussion/comment/148105#Comment_148105

    edit -it's been 5 HOURS of waiting in the chat for a support agent. Although, this is the recommended mode of contacting support for "faster service" when holding. Make it make sense.

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑

    Hi @HAROLDBELL,

    Thank you for reaching out to us in the TeamViewer Community!

    There was a response from the support agent about 5 hours ago. Can you kindly check your email inbox for the case update, and I hope you are satisfied with the update.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • HAROLDBELL
    HAROLDBELL Posts: 3

    Next Day Update - I got a hold of a support agent by waiting on hold. Turns out my subscription has been canceled for days. TeamViewer didn't notify me... seriously?

  • wilpeterson
    wilpeterson Posts: 1

    I have been trying for a week to cancel my subscription, but Team Viewer has made this impossible.

    I have tried to call and chat and have received no responses. When I try to file a ticket I am redirected to the knowledge forum.

    I do not want this service any longer, but am unable to even get a response. It should not be this hard to quit. Based on my experience I would definitely not recommend this service to anyone.

  • .Carol.fg.
    .Carol.fg. Posts: 1,296 Moderator ☑

    Hi @wilpeterson ,

    I'm really sorry to hear about the negative experience you're having to contact our support team.

    Please make sure you're calling the correct phone number on our webpage during our business hours.

    If you still having trouble getting in touch with them, please send me a private message with your email, invoice and/or account number. (You just need to click on my username to see the private message button.)

    Let us know how it goes.

    Best, Carol


    Portuguese Community Moderator

  • WAG29
    WAG29 Posts: 2

    Finally cancelled annual renewal license. However, since there is automatic charging it was already billed to my account. How to refund? Already informed your representative several times but she suggest to raise a ticket. Unfortunately, I am not successful in getting thru your system, so I use this forum to get an answer.

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