I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
There was a company in Canada that did something similar... a Lawn service. They had their rear handed to them for fraudulent business practices, etc...
ie: Sales reps would call and ask them to get a free quote - if the homeowner said yes to the free quote, they would mark that as a sale. Instead of quoting, they would do the lawn, bill the 'client', who never signed anything, and report against creditors which greatly affected many thousands of people. It was impossible to cancel, or get any resolution.
It seems TV may be purposefully SLOW in cancellations in the hopes that you forget, and maybe get a few extra months out of you. Unfortunately, this isn't uncommon in businesses - even though it should be.
Keep records - if they charge you beyond the date of your cancellation request, then they have to return it.
Here I was thinking about what a nice idea it would be to have extra features on the personal use side of things, for a one time payment... But if things are this difficult for people paying $600 minimum per year, more than the cost of a phone contract with unlimited everything, then this may have been a bad idea...
I really hope they resolve these issues, quickly. It does seem like the moderators are trying to help; and that is an excellent sign. Are the moderators even paid, though? If not, why not? They should be on the support staff as they seem to respond very quickly. - The first responded in under 30 minutes of the original post - wow... If support was like that, then I'd be recommending this product more-so, but with all the bad in the community, and elsewhere, it just leaves a bad taste.
Also, I'm not saying remove the bad posts in the community - that wouldn't help as there are other places to post which are easily searchable which would produce the same result... I'm saying: Help the people having issues --- solve the problems, and do it within a reasonable timeframe.
Hello @Xiaolin,
Could you send me in a private message your ticket ID?
I'd like to have a look at it.
Cheers,
Hi @JeanK ,
I created a ticket to cancel my subscription weeks ago (maybe a month), but there's no any response from Teamviewer yet. Why is it so hard to cancel the subscription from Teamviewer? Can someone respond to me asap? My current subscription is to be auto renewed soon, but i don't want to renew. If I get charged, because your delay of hanlding of my ticket, i'll ask my credit card company to get refund from Teamviewer!
Hello @Bardi,
The support team is still handling your case.
I will ask you for a little bit of patience, you will get a reply regarding your ticket.
Best,
Hi @SaxonsITAccount ,
Thank you for your post.
You need to submit a ticket with your licnesed account.If you can't raise a ticket, you can reach out to our support team directly via local numbers found here. They will be happy to assist you.
Hope this helps!
Best, Yuri
This does not work!
Hi JeanK, not sure what a DM is. When I tried to message you directly, I got this You have reached the limit for number of private messages that you can send for now. Please try again later. I have never sent any Messages within this Community.
In any case, here is the Ticket ID:
**Please do not post personal information**
What is this? I can't send a message or post? "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied." Good grief!
We are sorry for the inconveniences caused.
Could you please DM me your ticket ID? Even if the ticket has been closed, we will be able to find the case and make sure your request is processed as soon as possible.
Many thanks in advance.
I have requested a cancellation (of Mobile Support) by email & phone within the 7 days following purchase. The sales associate never mentioned having to create a ticket.
Yesterday, I was told I would need to creat a ticket. Immediately following this call, I created a ticket yesterday.
After creating a ticket, I received an email acknowledging said ticket. However, I never received a response. I noticed that the ticket, after 13 hours, has been closed, with no explanation or any response, either by the case itself, or email, or by phone.
I have requested a refund through my credit card company. They responded instantaneously.
Your software solution that I use seems rock-solid. Tech support has also been helpful when I can reach it. But Sales & Customer Support now seems devastatingly poor. I just simply do not understand how hard it has been to get this resolved - but I sure feel like I've been ghosted. I'm on the verge of recommending other remote control options other than Teamviewer.
Hi @TechTSUNAMI ,
In this case, You can reach out to our support team directly via local numbers found here.They will advise you what you need to do further. I apologize for any inconvenience caused.
All the best,Yuri
Why is it impossible to submit a ticket to cancel?
No where in TeamViewer will it allow you to create a ticket.
I have tried so many times to get in touch with a manager from TeamViewer. I have the business subscription from a previous job and as I no longer work there I did not realize it would auto renew to my account. I was a PA and don't know why they would come after me for this. If they want me to take rent money to pay for this subscription that has not been in use since earlier this year, it shows how corrupt this company really is. As the production has ended I have no way of reaching out to them, yet the people I have talked to at TeamViewer are not listening. I did not receive any warning. They did not remind me 6 weeks prior as it has said in several threads regarding this. Has anyone found a way to resolve this?
I have tried so many times to get in touch with a manager from TeamViewer. I have the business subscription from a previous job and as I no longer work there I did not realize it would auto renew to my account. I was a PA and don't know why they would come after me for this. If they want me to take rent money to pay for this subscription that has not been in use since earlier this year, it shows how corrupt this company really is. As the production has ended I have no way of reaching out to them, yet the people I have talked to are not listening. I did not receive any warning. They did not remind me 6 weeks prior as it has said in several threads regarding this. Has anyone found a way to resolve this?
Hello @Tamari
Kindly refer to the solution to this thread, as provided by our Community Moderator, @JeanK
In order to request cancellation of a license, you will need to sign in to the TeamViewer support portal with the account the license was activated on.
More information on subscriptions, including cancellations, can be found in our Knowledgebase: All About Subscriptions
No response so far
Hello,I missed to cancel the subscription, which we are not using any more and today was charged for the rewewal.Could you please help me with the cancellation and refund?
I did that too.
How did you create a ticket? I tried to and it loops me back to community.
I need to cancel my subscription too it's within the 7 days. When i click on create a ticket it loops me back to the community. How can I cancel!?
Hi
I have had this issue also. There was no reminder or notification that our supscription was renewing - I purchased for 12 month only to get us through until we got a new computer. I haven't used the software in what would now be the new billing cycle. I tried to find an email or a phone number to talk to someone and there was no way for me to get in touch with someone regarding my account. Our credit card expired and I didn't update it, now I am getting what looks like suspecious correspondance with horrible english from germany demanding the money and have applied all of these extra charges for I dont know what. When I tried to call and verify the message service was in german (which I dont speak) so I have no idea what is going on. This is an absolute joke. DO NOT BUY TEAM VIEWER!
Teamviewer has outdated cancellation policy. Buyer beware they require a 28 day cancellation before contracts ends. Most states have laws against this type of cancellation. Call your BBB agency and complain. Don't take this laying down.
Thank you for your posts.
I'm really sorry to hear what happened, but can confirm that the submitted tickets are already in process.
I kindly ask you to be a little bit patient until you'll receive an answer.
Thank you very much in advance and for your understanding.
Wish you guys a great day and all the best,Natascha
Hi there I'm havng the same experience, i only received the invoice on saturday, and got debited Monday. I mailed the sales team to cacel the subscription but have since received no repsonse. I call the SA accountS department this morning and was told that i need to cancel 24 day before, how is this possible when i'm only invoiced on such short notice. I will take this futher. Let see waht the other subscibers think. This is'nt ethical at all.
#5263069]: Sales Inquiry: Cancellation query
@Badr000014 wrote:Hi,I would like to cancel my teamviewer business license and refund the full amount which I paid today (13 July 2019).I send it to sales team and support team as well ( Ticket ID: 5259148 and Ticket ID: 5259142 ) what to do to ensure the process during 7 days?
What was the resolution. I am going to contact my credit card company today to discuss since they will not let me cancle because i contacted them 20 days prior not 28 days prior.
This is intentional. They want you to struggle to cancle. This is a very untrustworth company.
