Commercial use - Connection time out

Could you please tell me how to submit reset request again, with all my TV computer IDs included, as I listed only two IDs, and you advise to submit again with all IDs.

Now your system does not allow me to do what you advise me to do: "Resubmit the request". Now your system only lets me download pdf of my first request.

Would you please fix your system (and also reset my personal use IDs !!

Me too, I had some (less 10) IDs saved, just as bookmarks for family, from other mobiles phone, mine, family (kids) phones, friend phone or laptops, supporting sometime. I used Teamviewer this year maybe 2 or 3 times, last year maybe none (I even don't remember when I had use it). Now just when my family needs to block installation on our kids phone then I can't access, Teamviewer says that my account is detected as a business account! Really disappointing, I then have to switch to **Third Party Product**.

I now see that I am getting a message saying, "We are sorry for the interruption" that goes on to say that my "usage pattern suggests that I am supporting others professionally". This is odd. I only connect to one remote computer on an infrequent basis for purely personal usage. How do I resolve this?

Same, Iv been using TeamViewer for years now to connect to my game server so i can manage my privet server for Ark and so on in steam.

Now i get the time out

message which is really inconvenient, all on the same network, surely they can

see computers on the same network or network traffic if it being used for professional

use.

Not even the ability to submit some sort of ticket is one way to drive off people that might even upgrade 

Hi everyone

For those that have been useing TeamViewer and now your getting a timeout message due to commercial use.

If you are generally using this for home use and helping family then the below link will help you reset your account. Follow the instruction and have your ID’s ready from each machine and explain your usage .

13lackDrake

Same here, I have used the reset link and added all my 8 home ID to the form a few days ago but still I can't use the remote access?

up to now I have had two accounts: a professional one with a subscription to a company email address.

I also have an old account at my personal email.

I have used my home computer for both professional and non-professional use.

Now I no longer work as I am retired.

But if I use my personal account, the message appears that prevents me from using it.

In my case, it turns out that the TeamViewer ID I copied from the TeamViewer app has a space between each group of 3 digits ("XXX YYY ZZZ"). The reactivation form does not recognize space. After removing the space and clicking the Add ID button, the Generate PDF works.

This is not the first time where some TeamViewer forms do not recognize the space-delimited format presented by the TeamView app. This should be a trivial fix.

Just lately (within the last couple of days), I have been getting a message on my iMac desktop screen as soon as I started a Remote Control session: headlined with “Commercial use”, saying: “It seems there might be a licensing problem with your connection partner. Connecting to this device requires a valid TeamViewer license for you or your connection partner.” These are the TeamViewer IDs that I was using when I received the message: [removed per Community Guidelines] (the requesting partner) and [removed per Community Guidelines] (the receiving partner). I have been using these 2 licenses (and others) for more months than I care to remember. What gives? If memory serves, there was a time (a few years ago) when TeamViewer decided to make a definite distinction between TeamViewer for business use and TeamViewer for non-business-use (me) as I suspect that too many end-users were using TeamViewer for free AND using TeamViewer the same IDs for their business. I responded to TeamViewer’s questionaire and was granted “FREE” status. Now this. Please tell me how to get rid of this message or tell me how I can get rid of it or tell me that I can just ignore it. I am retired and am not in a business of any kind (that is unless Retired is considered a business). I have NEVER used TeamViewer for anything business-related since I first downloaded version 10 for the Macintosh platform (many moons ago).

If this message was sent to the incorrect spot, then either re-direct it to the correct spot or tell me how and where to send it. Thanks, Alan

Trying to reactivate myself for free license. When I click to enter data at end, IT DOES NOTHING!! I entered all the data, clicked enter at end, and NOTHING.

Something is BROKE!

I use TeamViewer for personal use.

But today, the connection was disconnected while asking me to upgrade my license.

How can I solve this?

I am locked out after 20 years on free

I’ve done some considerable experimenting and research and I have discovered that the specific “license” is with my newest iMac and was given the “FREE” status by TeamViewer. So I don’t understand their logic. I’ll keep using the product because I have played by TeamViewer’s rules every step of the way. This is not customer service.

I'm having excactly the same issue. Entered wrong ID and there is no way to change it since the PDF is auto-generated. Has @Valeria2 or anybody else answered yet?

Best regards,

Kay

I'm having the same problem as you, submitted the form but left 1 machine ID out and now can't submit a new form as it instantly says "Thank you, your request was submitted successfully" without allowing me to recreate a new request or update the current form (which has now been completed by T.V.).

Have you had any assistance as yet?