Stop working Ukraine Zaporizhzhia

AntonKalynychenko
AntonKalynychenko Posts: 5
edited November 19 in General questions

Hello. I live in the city Zaporizhzhia, Ukraine. And ~06.11 stop working site and client.

Cloudflare blocked connections with reason:

"Your have been blocked"

I try 3 different network providers. But it didn't work.

Answers

  • VANGER
    VANGER Posts: 3
    edited November 11

    Good day! Encountered the problem of blocking access to your resources from our networks:
    [removed per Community Guidelines]

    [removed per Community Guidelines]

    image.png

    Can you help with unlocking
    access from our networks?

  • Nadin_W
    Nadin_W Posts: 863 Moderator ☑
    edited November 11

    Hello @AntonKalynychenko,

    Thank you for your first post, and welcome to our Community!

    May I ask you to check whether clearing the cache and cookies already helps?

    Let us know if you need further assistance with this or if you have any other questions.

    Best,
    Nadin

    German Community moderator 🖤 Moderatorin der deutschsprachigen Community

  • AntonKalynychenko
    AntonKalynychenko Posts: 5

    Hello @Nadin_W

    The problem is observed on several computers that are connected to different Internet providers. And it is reproduced not only on the site, but also on the TM client

    photo_2024-11-11_17-53-45.jpg
    photo_2024-11-11_17-53-43.jpg
    photo_2024-11-11_17-53-40.jpg

  • Slejpnir
    Slejpnir Posts: 6
    edited November 18

    Hello, when I try to open the site, I see this message from the Cloudflare.

    Sorry, you have been blocked

    You are unable to access teamviewer.com

  • AntonKalynychenko
    AntonKalynychenko Posts: 5

    @Nadin_W Good afternoon, please tell me how I can solve this problem? Or who should I contact?

  • MaxDMY
    MaxDMY Posts: 1

    I also has such problem. Using kyivstar and flagman static IP, also try gigabit provider. Trying to clear cache, cookies - nothing help.

  • Slejpnir
    Slejpnir Posts: 6

    Same here with dynamic IP and Kyivstar. Probably, we are identified as occupied territories now…

  • Fisher_
    Fisher_ Posts: 2

    The same situation blocks, Zaporozhye local provider, does not even go to the site teamviewer.com. Works with VPN even if Ukraine Kyiv is selected. It does not work well on the part of Teamviewer! Most likely, this is how it is considered an occupied part.

  • Nadin_W
    Nadin_W Posts: 863 Moderator ☑
    edited November 18

    Hello everyone,

    Thank you all for reaching out to us.

    We are sorry to hear that you are still experiencing issues with our services after clearing your cache and cookies.

    Therefore, if you have a TeamViewer license, please get in touch with our support. They can check on your cases more easily and will be happy to assist you further. 

    Thank you for your understanding.
    Nadin

    German Community moderator 🖤 Moderatorin der deutschsprachigen Community

  • victor_71
    victor_71 Posts: 2
    edited November 19
    https://community.teamviewer.com/English/discussion/comment/160435#Comment_160435

    It is not possible to contact support for the same reason.

    tv.jpg
    tv1.jpg

  • VANGER
    VANGER Posts: 3

    So, will there be any help from support here ?

  • AntonKalynychenko
    AntonKalynychenko Posts: 5
    edited November 20

    I managed to create a support ticket. But there is no response.

    image.png

  • Nadin_W
    Nadin_W Posts: 863 Moderator ☑
    edited November 21

    Hello together,

    Thank you all for getting back to us.

    @victor_71 We are sorry to hear that you can not get in touch with our support team.

    We could not reproduce the issue. Could you please try again?

    Best,
    Nadin

    German Community moderator 🖤 Moderatorin der deutschsprachigen Community

  • Slejpnir
    Slejpnir Posts: 6

    Still impossible to reach the site…

    https://community.teamviewer.com/English/discussion/comment/160487#Comment_160487

  • Fisher_
    Fisher_ Posts: 2

    Nothing works, neither the site, nor the program, nor the support.

  • Ihor84
    Ihor84 Posts: 1

    Good day! Thank you for answers. As you know, Ukraine under russia attack. 3 years Zaporizhzhia, important city in Ukrainian defence, suffers from russian's bombs. In this circumstance, applications for remote access for another PC give possibility to help each other with different PC troubles without personal contact, because way can be dangerous. Now exact more and more Zaporizhzhia providers, working on the government-controlled territory blocked on you service without any reaction from you. You support russia and try to make troubles for Ukrainians? Your technics unable to block russian soldiers, which active use team viewer on occupied territory between attacks, so to block access for all 800 000 civil people in big Ukrainian town? OK, all years Team Viewer was best soft for remote access and more, but such actions in so hard time we will not forget, you were best, but not one.

  • AntonKalynychenko
    AntonKalynychenko Posts: 5
    edited November 28
    image.png

    Support responded to me. But nothing was actually decided. They consider us occupied

    That's why @Ihor84 is right. Teamviewer is the best, but not the only one.

  • victor_71
    victor_71 Posts: 2
    https://community.teamviewer.com/English/discussion/comment/160588#Comment_160588

    Another proof of incompetence and cynicism. It's the same as disconnecting East Berlin and writing cynical excuses that it is former GDR territory. People using your app in a city that is shelled and bombed every day and night deserve at least a professional answer to the problem or a solution to it. I hope Reason and Professionalism will win over stupidity and cynicism.

  • Tahiaji
    Tahiaji Posts: 1

    Same issue. Flagman, static IP.

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