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Commercial use - Connection time out

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  • hafeesh
    hafeesh Posts: 1

    I also have the same problem 

  • Webkikr
    Webkikr Posts: 1

    I'm suddenly getting this error as well.

    I tried to connect to my son's computer to fix a driver issue and it terminated the connection after 30 seconds stating I was using the free version inside of a professional network.

    This is ridiculous. 

  • liounite
    liounite Posts: 1

    Hello, I use teamviewer for many years, to help my family or some of my friends. For several months I have the message that tells me that I use teamviewer professionally, but it is not the case. I use it from my office to connect to my pc at home. Since 2 weeks I can only connect 30 seconds and after I have a message that tells me that the session will cut because the time maximum is exceeded.Evemment it asks me to move to the pro version ... I have always praised this program with my companies some of which have adopted but I begin to ask me the question of returning to **Third Party Product** because the policy of forced buying is starting to become very disturbing at teamviewer.

  • bazbsg
    bazbsg Posts: 99 ✭✭
    After waiting 33 days and then writing them an email to ask when this would be fixed, they replied to me that they had restored my personal use status. I checked it out and it's working again. One comment in the email might shed some light on this.

    "Commercial use is every usage in a business environment. This means, if you use it at work or support customers and colleagues, it will be commercial usage. Therefore you are not allowed to use the free version of TeamViewer in any office environments. As soon as one of the PCs participating in a session is connected to a commercial network (office/school/etc.) it is considered commercial use"

    I don't think that applies to me but I'm not 100% sure. I'm not sure how they detect if a PC is in an office or a school. Does it mean it one of the PCs is on a domain instead of a workgroup? That wouldn't necessarily mean commercial use. What if I am using it at work to check my personal email at home??? but if that's how they have redefined the word commercial then it's something to be aware of and careful about.

    I notice that they censored one of my posts. So that means they are reading this forum. Would be nice if they also answered.
  • Hy,

    I am having the same problem. I use TeamViewer for managing my pc located in my other house, but now I can only connect to it for 1-2 minutes. Is there a way to use it like before, with no time limit?

    Thank you.

  • Hello!

    For many years I have been using TM, I like everything very much, but the second time the protection against commercial use works, I could open the application and explain the problem before, now I need to write here. Dear technical support, please see my account and check it, I do not use your software for commercial purposes. I do not get money for using your software, so I do not make money using your software, can you somehow reset these counters? For example, my phone is suspected of commercial use, I can provide all the logs and photos of the technology I use. I have a lot of computers at home, in a country house, a garage, there are video surveillance systems, mikrotik routers, cisco access points that are used for personal purposes. I hope you will help me, have a good day.
    VO
  • DjBepy
    DjBepy Posts: 2

    Since today, I have the same problem. If I start the connection, I get the message "You use it for commercial" and after 1-2 Minutes, the connection will be break and blocked for 10 Minutes :-(

    Why? I use TV private for checking my mails or help my wife with outlook or start my son a game. I would also pay for private using, but not so much as commercial using.

  • I filled out the appeal form 9 days ago and yet one of my machines still complains about commercial use. I don't want to because I like using TV but at some point, I'm going to have to consider an alternative. 

  • Eipok
    Eipok Posts: 2

    Hello,

    Same thing here... Using it for just family and friends no matter the computer, I have been marked as Commercial Usage which make that the connections only last 5 minutes...

    I have just texted to the following link to turn my account clean again: https://www.teamviewer.com/en/support/personal-use-verification/?_ga=2.12725431.1271782355.1529930328-345914583.1529930328&_gac=1.208979622.1529951669.EAIaIQobChMImMHJibrv2wIVRRbTCh1WMwIEEAAYASAAEgJ7CvD_BwE

    Hope I get answered soon...

    Regards

    Guille

  • I just got this. I'm using it on my home computers, only within my home, I own no "commercial" business, I'm a student. Now all of a sudden, after years of using it, teamviewer says i'm commercial and won't let me use it. I guess it's time to switch back to **Third Party Product**. Whoever you have snooping and determining something going on is commerical is off their rocker. But fine.

  • hendybear
    hendybear Posts: 1

    Same here, apparently I am suddenly on a ""buisness network"" when sat at home trying to help my elderly father!

  • BGhandi
    BGhandi Posts: 1

    Same problem, I was on a guest network at the hospital were I was visittting, is this so wide spread that everyone is included?

     

    Hopefully not to long before this will be cleared. Though no helping others untill this is cleared. 5 min, is actually somewhere areound 30 sec til 60 sec.

     

     

     

  • XenoDrake
    XenoDrake Posts: 5

    I have the same issue!

  • woodyboy
    woodyboy Posts: 9

    They advertise FREE for non business use. Apparently they have decided to raise income by blocking users like you and me. I am retired and only help people without charging them. Team Viewer has decided I am a business. Not true! We should investigate and/or seek legal advice regarding a class action law suit to force them to quit advertising FREE use for users like you and me plus many others OR cease and desist from blocking us. **bleep** 7/9/2018


    @liounite wrote:

    Hello, I use teamviewer for many years, to help my family or some of my friends. For several months I have the message that tells me that I use teamviewer professionally, but it is not the case. I use it from my office to connect to my pc at home. Since 2 weeks I can only connect 30 seconds and after I have a message that tells me that the session will cut because the time maximum is exceeded.Evemment it asks me to move to the pro version ... I have always praised this program with my companies some of which have adopted but I begin to ask me the question of returning to **Third Party Product** because the policy of forced buying is starting to become very disturbing at teamviewer.


     

  • fje
    fje Posts: 21

    Same problem for me.

    I used the link suggested some post before:

    I have just texted to the following link to turn my account clean again: https://www.teamviewer.com/en/support/personal-use-verification/?_ga=2.12725431.1271782355.152993032...

    Hope they will answer and solve the problem sonn.

    Javier

  • Eipok
    Eipok Posts: 2

    How is [Removed by moderator ]? Does it have the same features as TeamViewer? Actual free license for personal use?

  • Blaster69
    Blaster69 Posts: 1

    Well, it seems we're all in the same boat. It's time to switch to[Removed by moderator]

  • Preklek
    Preklek Posts: 3

    Hello,

    My teamviTeam told me that I use it in a professional way ... Which is obviously false. What can I do to solve this problem?

    Best regards.

  • I did it all, and submitted the form... twice with a 3 weeks interval. No reply at all. Patrick
  • treptowers
    treptowers Posts: 17

    Hello

    I have the same problem since yesterday. I opend a ticket by the support team. I hope it will fixed soon

  • Ash18
    Ash18 Posts: 3

    Same here,

    I don't know what TeamViewer is planning with their users, but it's frustrating.

    I wish they'd sort it out soon! 

     

  • Chris78
    Chris78 Posts: 3

    I don't get it.  Didn't they realize yet the problem?  Or is the idea to make non-professional users pay, since it's the easiest/quickest way out of the problem?  Personally I can wait a bit... but I can only guess the fan base they are losing :(

  • treptowers
    treptowers Posts: 17

    Support on Facebook tell me that i use a Commecrial. But i only use Free,  I think TV doesnt know about the problems .... Facebook Team wrote me i have to Kontakt the Support. But i have no time to wait 30 days for a answer

  • Ash18
    Ash18 Posts: 3

    Yeah, I hope they solve this problem soon it is quite annoying

     

  • Nietsabes
    Nietsabes Posts: 1

    Hi,

    after completed the form Why do I see 'Commercial use suspected' / 'Commercial use detected' with logs of my usage, it was about 2 weeks ago, I got an answer yesterday saying that my ID has been set to private.

    Now, everything is working like before, no more disconnection after 30s-1mn.

    Thank you.

    Be patient.

    Regards

     

     

  • treptowers
    treptowers Posts: 17

    2 Weeks to solve the Problem ? Great LOL

  • bazbsg
    bazbsg Posts: 99 ✭✭
    As mentioned before after 33 days and a little prodding, TV set me back to private. Today I tried to access my mom's PC and it tells me the password changed. I'm sure she didn't change it as she is not strong in computers which is why I have to help her. So I guess something about resetting my account broke the connectability of her PC. Her PC is not on my account but I was able to add her to my list of devices. That was so I could access her PC but she couldn't accidentally access mine. Something to be aware of.
  • rgleon
    rgleon Posts: 1

    Teamviewer closes conection in a few seconds an sends a msg telling that the time waiting for the conection has been exceeded.

    After that, i should wait for 10 min for repeat the access conection.

    Regards

  • Fathi
    Fathi Posts: 7

    please help someone

  • XenoDrake
    XenoDrake Posts: 5

    I love how someone recommended a piece of software which the free version can't touch administrative programs (won't let you interact with them) and stated we should pay $60 for it when this ENTIRE thread is intended for those that are using the FREE version of Teamviewer. Some people.

    First off, do you really need remote software that badly? If it's for non-commercial use, why are you not able to be patient for the ~30 days for the account to be reset to private?

    Seeing as someone withing the last few days got their account properly set to private again once the time hit 33 days after they submitted the form, I think it's safe to say that TV IS listening. Just be patient. I will wait until I get my account is set up properly, even though I do need it normally during the week for emergency things to manage my home network.

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