Not connecting

https://status.teamviewer.com/

SERVICES ARE DOWN as of today. Look at https://status.teamviewer.com/

Setting to "no proxy" resolves the issue for me with TV 14 and my clients using Quick Support

14 is still not working, downgrading to 13 works.

But I cannot connect to my already upgraded clients. This is causing me lots of troubles.

It's not acceptable 1 entire morning completely cut off from my work

Hi Esther,

Our quick support modules do not work.

We urgently ask you to solve the problem.

Yes, from morning. https://status.teamviewer.com

Version 14 is stil not connecting, not on MacOS nor Windows

Thanks a lot for your feedback @Bjorgvin !  My team and I appreciate this a lot and we promise to keep you updated here in our Communities and on our Social Media Channels!

Good that we can still find some positive things on this busy morning :-)

Thanks again to all of you for your patience and understanding! 

I keep you posted!

Esther

It's not working at all, it's not a "degraded performance" !!!

Hi @Philipppp 

Thanks for your reply.

I agree, in this case, I should have chosen another word. I hope I can update you with a "resolved" status as soon as possible.

Sorry once again to all of you with issues.

Best, Esther

me too

не подключаеться

Same problem here. TV v6 / France

2019/04/11 10:26:33.035 14164 14244 G1!! S9 NC.connectTcp(): connect timedOut to: master4.teamviewer.com
2019/04/11 10:26:33.035 14164 14244 G1!! S9 NC.Connect.RetryTcp, Err=0
2019/04/11 10:26:39.038 14164 14244 G1!! S9 NC.connectTcp(): connect timedOut to: master4.teamviewer.com
2019/04/11 10:26:39.038 14164 14244 G1!! CCT.ConnectFailed: 1
2019/04/11 10:26:39.038 14164 14244 G1 CT9 CT.Disconnect
2019/04/11 10:26:39.038 14164 14244 G1!!!Connect to Master master4.teamviewer.com / 185.188.32.4 failed!
2019/04/11 10:26:39.038 14164 14244 G1!! MC.Connect.Failed
2019/04/11 10:26:39.039 14164 14244 G1!! MC.L

Kind regards

HI @Philipppp 

Thanks for your message.

It is possible that this is caused by a degraded performance we are currently experiencing. Our engineers identified the underlying root cause for it and they are working on the resolution. We will update our status page and our Community with new information as soon as possible. 

Thanks and sorry for the inconvenience,

Esther

Same issue on Win 8.1 after update

Since today I got that same message. What is the problem, as i used your optional 'Instellingen automatisch herkennen (aanbevolen)? I got that same problem as we;;, when I choosed 'No proxy'!

Please tell me how it can be solved.

With kind regards,
Jan de Vrije.

I have stumbled many times on the situation when different SSL based services/programs stop working or stop connecting. Many times restarting (switching off then on) SSL/TLS protocol filtering in ESET was sufficient. Probably there was something with certificate installation and using this reinstalls the certificates and things start to work again.

So, restart SSL/TLS filtering if things stop working.

Can't connect teamviwer and me

Hi all,

As this thread discussed the connectivity issue from April 11th, 2019, I am going ahead and close this thread.

Thanks!

Esther

im tryna connect but i c this n im not sure wat im supposed 2 do once im here cuz i been waiting 4 more than 5 min and none happen so im guessing is waiting for my input but my only options seem 2 b settings, help, connect, and chat but none of those options seem to let me connect. if som1 could explain wat im supposed to do wen i get to this screen i would greatly appreciate it. thanks in advance!

Last night I connected to my moms PC on the other side of the country (Netherlands) without any problems.

Now this morning my TV portable 14.2.2558 P says:

Not ready. Please check your connection.

Nothing changed on this end. Well, I got some much needed sleep.

Re-downloaded TV portable. Same message appears. The status page says:

TeamViewer Services: Degraded Performance.

Degraded? does that translate that my client can't connect to the Teamviewer servers?

Im getting the same message

me too

TeamViewer 9 and 10 still work?

Hi,

I've not been able to connect since this morning, following the windows update. The 'status page' lists all issues as resolved, but I still can't connect. Have rebooted several times. The log file lists an 'invalid ciphertext' error. I can ping master1,9.teamviewer.com with no problem. I'd be grateful for any tips on how to proceed.

Best,

Paul

Hi all,

Thanks a lot for your reports!

Our engineers identified the underlying root cause for the issue and they are working on the resolution. We will update our status page and our Community with new information as soon as possible. 

Thanks and sorry for the inconvenience,

Esther

Hopefully it gets fixed soon.

Yay mine is fixed

Down in France .

I upgraded from V13 to V14. Now teamviewer is stuck at "Teamviewer is starting..."
A dialog box appears asking to check proxy settings. Changing from Automatic to No Proxy and back again makes no difference. Opened port 5938 but that hasn't helped. Other internet functions are all fine.

TV-status-page is not reachable ... no TV-connections possible ... no TV-registration possible

it's the second day with those massive problems ...