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TeamViewer thinks I’m using the software commercially!

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  • Airalan
    Airalan Posts: 2
    I’m giving up on team viewer there are so many people having this problem it is clearly policy by the company to make it difficult. Pity as my son has been using it to sort out my computer problems for years
  • idiocracy
    idiocracy Posts: 9

    They are the once writing "We are aiming to solve all requests within seven days.", i am suppose to assume they can't keep their promises?
    All they have to do is change that number if seven is unrealistic.

  • pv7721
    pv7721 Posts: 141

    @idiocracy : no they definitely cannot. or won't. we don't know this for sure, but pretty much everything leaves to think so.

  • Grant837
    Grant837 Posts: 20

    Hi Teamviewer support,

    I am replying to a link to the forms you all give as a solution for this.  This solution is the one offered for over 2 years via this thread.  300k views later, and 3k replys, no one has found the Teamviewer 'Solved' indication true. 

    Do you have no pride, or some value of selfworth, as individuals, or as a company, to let this continue?

    I highly urge you to escalate this to your topmanagment. As a marketing manager, this is really the worse case I have seen in years, and you are killing your business. 

    The only current answer is you do not want to support individuals, or future users, or influencers, and feel another part of your business model is more important.  This is OK, but then tell all the few thousand people who have submitted to this thread that, so they can spend their time somewhere else.

    Thanks

  • krugern
    krugern Posts: 12

    I am sorry, but you should jump ships and find another way to help them. Google best remote desktop app 2019 and try out a few. Teamviewer does not want us free users anymore, and tries to force us to pay the premium price. Instead of letting everyone know their free license no longer exist they are being real **bleep** about it. 

    And to add more fun to it, they moderate this thread to stop all mentions of other software.

    I recommend you try **Third Party Product**, this will be removed but you all get the email with my full post ????

  • TV wants to put everyone through this **bleep** to make us feel good when they tag you. But let's face it we all are commercially using this software by there rules we are running it through there business servers to do what we do.
  • bazbsg
    bazbsg Posts: 100

    @Grant837 I'm willing to bet it was top management that decided to do this and is forcing their staff to comply.

  • pv7721
    pv7721 Posts: 141

    @bazbsg : this is my conclusion as well. 

  • TV wAnts to put everyoNe through this **bleep** to make us feel good when they tag You. But let's face it we all are commercially using this Dam software by thEre rules we are running it through there busineSs servers to do what we do. K
  • lbrustad
    lbrustad Posts: 1

    I've been an active use of your software, but private, only a few cases for years where I've used it with others, but still not commercial as last time was only a friend using it to transfer files to my phone, and before that I think was because I was learning Java programming by a friend for fun, but that's over 2,5 years ago now

    this year, I've used TeamViewer more than normal as I've been in a school, but I didn't want to work on my slow i3-7100U CPU when I got my gaming desktop with Ryzen 7 2700X that is way more powerfull and by far faster, and because of that, I did connect 5 days a week for about 2 months, but it's still not commercial then? for me I think it's just personal use because school is where you learn stuff, work is commercial

    one more reason why I've connected to my gaming PC often is that I prefer to have all files stored one place, and in a great file system structure (and I guess most developers agree with me)

    just to mention it, I would like to see if a complete free (like, no costs, and no ads, and ofc no privacy issues) for server admins, and developers would be to use when that's an actual thing avaliable :) there is only one possible good way that could happen: open-source on any git service + peoples who fork the repo to improve code/adds features + some donations

  • Kylian01
    Kylian01 Posts: 32
    Basicly how redhat is doing for developers.
  • N0cturn74
    N0cturn74 Posts: 1

    Hello, 

     

    Yes me to, after update the Client ( Using TeamView sometimes, 1 or 2 a week ) for my connection to my homeoffice computer ... but now, they told i use it as an company ... lol ? aehm , **bleep**

  • Hende
    Hende Posts: 1

    Sam problem here, I contacted teamviwer saying I am not using it commercially and recived an email saying they have reset my account back to 'personal use' but I am stil not able to use it :/

  • nobu
    nobu Posts: 2

    Hi, 

    i have the same problem.

    I am using TV for years now without any problems, and only to manage my parents PC.

    Suddenly i get the message "commercial use detected" and i am locked out. After getting in touch with support i get an email claiming that TV ID has been reset to “free”. But nothing changed. I tried the same procedure again stating that it didnt work the first time and again i receive the email claiming that TV ID has been reset to “free”. 

    Because it still wouldnt let me connect to my parents for more than 5 minutes i uninstalled TV completely and tried the portable version of TV. Still no change.

    Please Help, I am out of ideas.

    PS: Why am i not allowed to start a new article? I always receive the following message: The page you are trying to access was not found. Please check your URL for typos and try again....

  • InalaRose
    InalaRose Posts: 4

    @nobu wrote:

    Suddenly i get the message "commercial use detected" and i am locked out. After getting in touch with support i get an email claiming that TV ID has been reset to “free”. But nothing changed. I tried the same procedure again stating that it didnt work the first time and again i receive the email claiming that TV ID has been reset to “free”. 

    Because it still wouldnt let me connect to my parents for more than 5 minutes i uninstalled TV completely and tried the portable version of TV. Still no change.

    Please Help, I am out of ideas.

    I had the same problem so I thought I'd share my experience. When it didn't seem to work I contacted them again and again got confirmation that I had been reset to free. 

    The warning message about commercial use and 5 minutes has never disappeared but I'm not getting thrown out after 2 minutes anymore. I'm not really sure how long it took but it has returned to normal ultimately. At first though I had to hit and run for the two minutes.

    The other thing I found was that the 2 minute limit didn't apply to the app on my iPhone, only the PC version.

    Hope that helps.

     

  • thomasvl
    thomasvl Posts: 1

    Hello,

    I have a problem with Teamviewer license on one of my device

    When I try to connect to it I have an error message telling me that my trial license has expired while I am using the free one for my own use. If I reintall Teamviewer with a new license I have the same error message

    Do you know how to solve this problem ?

    Thank you !

    Thomas

  • I have the same problem too and i tried to complete a form and i receive an email inform me that my license is reseted to the free license but i still have the same problem and my session go off automatically often 

    waiting for help 

  • zannara
    zannara Posts: 1

    I use TeamViewer sometimes between two the same computers (both mine, different locations). Recently a pop up appeared saying that one of the computers is not for personal use therefore i should pay for the premium use. Now when i connect it dosconnects me in few seconds and not letting me to reconnect for a while. 

    What's going on and how can i fix this?

  • What a monumental public relations disaster. Well done.

  • What a monumental public relations disaster. Well done.

  • ghh101
    ghh101 Posts: 13

    TERRIBLE CUSTOMER SERVICE!!!! THIS COMPANY IS A SCAM AND REFUSE TO ISSUE REFUNDS! They require a 28 day cancellation before contract ends buried in the contract.  Please don't sign up for the paid version.  Buyer Beware!!!!!!!!!

  • @ghh101 
    With regard to your last post, deleted by a moderator, if you consider the enforced 28 day cancellation period to be unjust, you have the right to get an EU mediator involved who will either find for or against your case.

    TV is a German company and thus has to abide by European laws.

    The form for making a complaint can be found at:
    https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

    If any moderator deletes this post, it will be because the company not only has something to hide, but knows its practices will not be tolerated by EU law enforcement.

  • ghh101
    ghh101 Posts: 13

    Buyer beware is all I saying that their business practices  are shady.  There are better products that are cheaper and don't resort to extortion.

  • And everithing else is your problems!

    Did i understood them right?

  • ghh101
    ghh101 Posts: 13

    Look it up online and you will see that there are numerous complaints.  I am going to try and get in touch with some to see about getting a class action lawsuit started. 

    Buyer beware is all I saying that their business practices  are shady.  There are better products that are cheaper and don't resort to extortion.

  • toremf
    toremf Posts: 19

    So why are you pestering all your private users with"commercial use detected"? Who is the clown that deicided that? Or has you CEO seen too many Wallstreet films and actually think "Greed is Good"?

     

  • toremf
    toremf Posts: 19

    Or does he thinks "Greed is God"?

     

  • toremf
    toremf Posts: 19

    Me too.
    TeamViewerNonsense.jpg

    Whao has decided this? Your CEO that believes "Greed is God"?

  • Use **Third Party Product** Personal instead guys, it costs, but not that much a year. And it works without any limitrations, any ads, any blockings AND it works better with nVIdia Geforce, which enables you to play games. It's android to PC and PC to PC. Anyone know of a good alternative to Android-to-Android tho?

  • K1NG_F1SH
    K1NG_F1SH Posts: 3
    Hi everyone!
    Work with TV very long time ~ 5-7 years, or more. In my using this service doesn’t have commercial work of something, but few months ago system start noticed me. Supposedly I’m work like commercial and have 10 minutes session, after that time, I’ll need wait 10 minutes, when i can connect again. But, anyone connect and my fast time work it’s 30 sec or maximum 60 sec, and… disconnected. What a **bleep**?! Nothing commercial and system doesn’t want follow their rules.
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