How to submit a ticket
If you're not able to find an answer to your question here in the Community, or in our Knowledge Base, it may be necessary to submit a ticket to TeamViewer. Sometimes a TeamViewer staff member or moderator may also ask you to do this, if we need additional information from you which can only be provided through a ticket.
Note: Please keep in mind that submitting a ticket requires a valid TeamViewer license.
To submit a ticket to us:
- just head over to www.teamviewer.com/support
- scroll down to Submit a ticket
- choose Contact Support
- and log in to the Customer Portal
- In the Customer Portal, click on New Support ticket or find the answer to your question in the Knowledge Base
Please keep in mind that submitting a ticket requires a valid TeamViewer license.
If you're experiencing a problem with the TeamViewer software, it will also help us if you run our Support Collector tool on your computer first - it will collect the TeamViewer log files and some anonymous diagnostic information about your computer which will help us analyse the problem. You can download it from the following link:
Once it has finished, it will create a ZIP file. Just attach this file to the ticket when you submit it.
TeamViewer Quality Assurance Engineer