link icon
Ask The Community

Version out-of-date: Update the remote Teamviewer



  • Yes, they have made a mistake and now have a problem with many users, but they won't admit their mistakes.  What I have done is to abandon TV and I am using an alternative application that is just as good.  Reversed name is **Third party product**

  • Djago
    Djago Posts: 11

    Hi @GarryAnderson 

    You won't see any third party name here. Post are audited. And they think we are all so stupid that we can't use a browser to search any of the "third party products" available. More reasons to go out and find a place where we can be free. There are several open source, free, freemium products out there.

    Sadly, TeamViewer is the easiest to use so I will miss it (again, for the free users, I'll still use my paid product).

    [Removed per Community Guidelines - Sales/Solicitation policy]

    I remember when cloud storage space was taking off that the companies started to offer free services and then, when they had a large userbase of free and paid users, either: went bankrupt, or removed the free tier.

    Once they have the income needed (large user base, mainly corporate), removing the free users that consume resources (and money) without generating revenue is a natural step for a company.

    TeamViewer has amassed a tremendously big free user base. They are starting to shake them off. There's nothing wrong with it. But they are also hurting paid users, and THAT is my problem.

  • I need the alternative one ASAP.

  • Manny0013
    Manny0013 Posts: 2
    Ksedyna reverse this and google it, good luck.
  • brhuge
    brhuge Posts: 10

    Updating to the latest version on both sides does not fix this issue. I have a mac and when i try to connect any windows computer I get the error that says please update the remote computer to the latest version of team viewer. I then reinstall stop the services restart the services like advised and restart. Doesnt matter the error comes back every single time. I'm actually giving up on Team Viewer at this point because its no longer easy to use or user friendly. If you guys come up with an actual working solution let me know but for now its **Third Party Product** for me and my customers.

  • BenHub
    BenHub Posts: 2

    Thanks MacTen !

    After having downloaded all portable versions from 13 to 5 to try to connect to my remote pc in Madagascar, all unsuccessfully (???), I succeeded to apply an automatic update strategy... hope it will work within the 7 next days...

  • brhuge
    brhuge Posts: 10

    What strategy was that. please explain @BenHub 

  • Fellow users:  We now know that some human at Team Viewer is reading these posts, because now their paranoia is raised to a whole new level.  They are even censoring my reversed name post, so the fix is being done manually, with intent, and not by some "bot".  [removed per Community Guidelines - Sales Solicitation policy] Good luck.  Let me know what you think.

  • sbeer6er
    sbeer6er Posts: 3

    I have a slightly older version mac that won't update and I have version 12 on both computers.  Still saying out of date... It won't let me use it at all?

  • sbeer6er
    sbeer6er Posts: 3
    Thank you, this was helpful. What would you recommend i use in place of team viewer?
  • The Moderator at Team Viewer is preventing me from recommending the alternative that I have chosen, because such action is against their policy, and is considered to be detremental to their business by recommending an altertive.  So much for free speech on a discussion platform.  In my opinion TV knows the have made a mistake by creating this problem, and thus is losing business.  I think that is why they are trying to block any competition.  I found a good alternative by searching Yahoo for Team Viewer alternatives and worked through the 10 alternatives from #1 to #10.  The alternaives were presented in a good order, and I stopped searching early in the list.  So, you can search for your own alternative in a similar manner.

  • sbeer6er
    sbeer6er Posts: 3
  • trobbins
    trobbins Posts: 1

    But how do you achieve this when you can't connect to the remote viewer because it has old version.  I might as well read Catch 22.

  • BenHub
    BenHub Posts: 2

    Re-read the post by @MacTen 01 may 2019, 2nd paragraph.

    I had attached the devices that are running an old teamviewer version to my teamviewer account, so I could apply the strategy "automatic update" to my remote pc, and on the screen it seems to be effective.

    When will the remote update happen, that remains a mystery??? I read somewhere "within 7 days" or something like that... wait and see, for the moment I have no better solution, and the TV team doesn't seem to wish to help.

  • Kodamilla
    Kodamilla Posts: 3

    I cant use remote in ANY pc.

    Error out of date but is updated. 14.4.2669 in both pc but cant connect.

  • I have the latest version of Teamviewer for my OS (Mac OSX Teamvierer 14 and Windows XP, TeamViewer 14) and I still get ths ame error (Unknown Error) Help!

  • Hi Broward:

    The help that I can give you is to suggest that you follow what I have done.  I have now abandoned Team Viewer completely, and switched to another desktop viewer that works just as well as Team Viewer used to work, before somebody messed with it.

    Any attempt by me or anybody to assist you any further with locating the top 10 alternatives to Team Viewer will be censored and blocked by the moderator of this forum.  Sorry, you are on your own from here.

    Garry Anderson.

  • Man,  yesterday I turned on teamviewer on a computer I knew i wouldn't have physical access to for a week.

    No message to upgrade or notice that their policy has changed.

    Now I can't access the content of my computer... the least they could do is allow a connection for the sole purpose of updating...

    It wouldn't be such a problem if they had the foresight implement this in a way where people would be informed and/or not lose access to anything...

    Will definitely be looking for an alternative since I obviously can't trust Teamviewer to implement things in a way that doesn't majorly disrupt my activities.

  • It is not possible to connect to a computer with my own version of Teamviewer, the reason is not known if you connect without a key. There is no connection on the free version.

  • What do i do if i am licensed for version 9 unlimited clients? On all of my hosts is V9 and for my remotes and once in a while i have to connect using a machine that has a different version on it to connect to one of my licensed systems using the number and preset password..Any version higher than 9 wont let me connect using the licensed login feature? so ho do i connect and from time to time i need a vender to login to one of my systems using the number and password and that wont work either even though the same version is on both systems?

  • JoshP
    JoshP Posts: 405 Senior Moderator

    Hello @CTCOSystems 

    Thank you for your post.

    If you are licensed for TeamViewer 9, you would have no issue connecting to said devices from your licensed version. Connections from later versions would require a newer license.

    If you do encounter any issues when making connections to/from your licensed devices, I would recommend reaching out to our support team directly so we may further assist. You can find local numbers here.

    Josh P.
    Senior Community Moderator

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • obnoid
    obnoid Posts: 1

    This is incredible. I have the same problem; I'm on the free version - using version 14.4.2669 I had my father update his version to the same because it wouldn't let me connect to his computer. I still can't - it says he has an out-of-date version, which is false. He, however, can connect JUST FINE to me! Now why is that? Why can it connect in one direction but not the other?

    What is the fix for this already, TeamViewer mod? FIX THIS NOW.


  • I solved my problem by updating Teamviewer software in my computer and client computer. (Same version) .

  • I thought higher version TeamViewer has backward compatibility with the older versions?

  • enano
    enano Posts: 1

    I completly agree with you. I have that insane problem with my clients which i must give technical support and I cant do it because they keep updating the office TV to v14 so they can connect from their homes. Really BAD strategy from Teamviewer. I hope they go steps backward on that harmful decision

  • itchibahn
    itchibahn Posts: 8 ✭✭

    I originally bought lifetime license at version 9, then upgraded to version 10 lifetime license.  I have been, and still am constantly battling with my client's host being updated, requiring me to visit onsite to reinstall.  Now, in addition to it, I get this "Version out of date" message, and cannot connect.

    What happened to Lifetime License?!?!  Legally, isn't TeamViewer liable for breaking the promise?

  • JeanK
    JeanK Posts: 3,318 Moderator

    Hello @itchibahn,

    Thank you for your message.

    If you have a lifetime licence in version 10, you shouldn't get this message.

    If you have this message, this means the license is not correctly activated on your (or the remote) device.

    Please open your TeamViewer 10, go to Extras --> Activate license and enter the license key that is indicated on your invoice.

    I hope this could help. If not, do not hesitate to ask your questions here.



    French Community Moderator
  • itchibahn
    itchibahn Posts: 8 ✭✭

    @JeanKAs long as the client's host is version 10, I don't have problem login in.  But client's other support guys with newer version, or any free version (including v10), they cannot login.  So they upgrade the client's host, and I cannot login.  I have to visit onsite and reinstall version 10..  And the cycle repeats over and over.  After few times of this nonsense, I gave up.

Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!