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TeamViewer thinks I’m using the software commercially!

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  • The software said I'm using it in commercial.
    Actually I using it for games, can anyone please help?
  • Everyone should file an FTC complaint here: https://www.ftccomplaintassistant.gov/GettingStarted#crnt

    TeamViewer is claiming to be offering a free personal license, but based on the volume of comments here, they are no longer actually doing so. They are not responding to requests to fix the problem, and just leaving everyone high or dry.

    File a complaint with the FTC - I did, and will continue working to resolve this issue.

  • Your form does NOT work. I have been trying to resolve this issue with Tech Support for MONTHs now (and yes, I filled out the form, emailed it, and got confirmation the account was reset  (BUT over a month after that email, the account continues to be frozen with the same commercial use suspected. Useless support. This product is CLEARLY not free.

    I ONLY use it to access my home machines within my internal home network.

    Never for business use and only for helping my daughter once every couple of months (or at least I used to until a few months ago. Countless emails to TeamView and calls were a wasted effort. Never have they replied except once several weeks ago saying the account was reset when in fact it still has not been done.

  • It's a joke. I love that it tells you 5 minutes and the connection is terminated in 30 seconds or less. I barely have time to connect before it kicks me out. I am literally just trying to install a competitor product so I can access my home computer away from home; I'll need to do it over about 20 sessions distributed every 15 minutes or whatever the lockout period is.

  • Steve-in-FL
    Steve-in-FL Posts: 27 ✭✭

    I am trying to EDIT a prior post to keep the information up to date. The EDIT command no longer shows up. How can I EDIT this post?

    Thank you.

  • Same problem.

    Both side are using the latest version. 

    Nothing Sloved!

  • Okay, so I used the form to request a review of my account over a week ago, and have gotten *ZERO* replies.

    Here's the situation:

    I have an IBM x3550 m3 server at home, it has Dual Xeons, and approximately 10tb of attached storage. It runs Windows Server 2012 R2. (Apparently the fact that I prefer to run a SERVER OS on SERVER hardware is the issue, here? **bleep** nonsense is this?)

    I use this machine as a media storage server, a PLEX server for the TVs in my house, and for myself and my partner when we're traveling, and as a Minecraft server for my friends and I to play on together.

    NONE of this is for commercial/monetary use. NONE of it.

    I need to log into the server to update PLEX and apply an update to the Minecraft server, but you guys keep kicking me off after 2 minutes, and won't allow me to reconnect for 11 (who picked that number?) minutes.

    Can this *PLEASE* Be fixed?

  • LOL Yep Edited out "**Third Party Product**" I guess they list the names of other companies that do the samething (maybe even a little better lol) in their filters. :) If you search you will find them. Or just upgrade to pro if it's really the only one you can use.

  • It seems that a lot of people are reporting this issue in the last week. is there a problem with teamviewer that is causing this?

  • I guess I'll have to find a new remote program. I'm absolutely NOT using teamviewer for commercial use. I don't even have a job! **bleep** is going on?
  • Got a similar situation myself. I got a home server for personal game hosting with friends and family. No income at all comes in from this server. Not even donations. Flagged awhile ago and have yet to get a response from the review request. Honestly the lack of contact and the instantenous punishment for using their product for personal use is driving me to use literally anything else. 

  • I get a message that commercial use detected when I use it on my own personal computer, but not my wife's. It seems to think it is used in commercial environments. Wont let me use it more than 5 minutes, and wont let me reconnect until after a certain time has passed. How do I fix this? 

  • Of course I find https://www.teamviewer.com/en/support/commercial-use-suspected/ after i submitted this. This should be more evident somewhere and not had to jump through so many hoops to get stuff settled. 

  • For the past several months, I have been using teamviewer  without a problem to help my son and my grandchildre with school and family issues. A few days ago, I began getting messages that I will be blocked because of commercial use. Since I began using  Teamviewer nothing has changed in the nature of my use of teamveiwer. 3 days ago, I did a Teanviewer reset. Yet, the commenrcial use message  persists. I am retired and have no commercial interests. 

  • I have the exact same issue. I tried contacting them, but they never got back to me.

  • Chak
    Chak Posts: 1

    Same boat here.  I do use my corporate PC to access my home PC.  For any work related items I use my work services like **Third Party Product** or **Third Party Product**.   I can see where they might be confused, but in this case it is totally legitimate personal use.

     

  • Same here, happened just now
  • I am a retired guy running a non-commercial license to use TeamViewer to run a remote telescope.  I was recently kicked off TeamViewer as a suspected commercial user so I appealed and was reinstated.  Now I have a month-long trip coming up and I'd like to leave my PC at home and run the telescope using an iPad Pro.  Will simply installing and running TV from my iPad kick loose another round of being kicked off of TV again?  The first time I was kicked off was for no good reason and now I'm skitish about doing anything that's going to restart another unnecessary hassle.  It seems that the trigger for suspending service is extraordinarily sensitive so I've mostly switched to using Chrome Remote Desktop most of the time but that might not work for the iPad.

    Thanks for whatever guidance you can provide.

  • Can I please have my account reset?  I have submitted the form.

  • It may take a few days.  I subbmitted the form three days ago and just got my free acount back today.  

  • I got classified as commercial because I used the Quick-Support Android app to help my dad get uber rides on his phone while traveling.  I submitted the for and after three days I got my free status back.

    I think everyone must understand that TeamViewer is a for-profit company and we do not have a RIGHT to use their software for free for private use.  I am actually very impressed and grateful that they do offer it for free for personal use.  Very few other software companies that produce professional software do this.  I wish Adobe would stop charging private users, professional prices for their software like TeamViewer does.

    I suggest that you submit the form and explain your case.  

  • I turned in a Declaration of Private use form today. How long does it take for it to be reviewed?

    I use Teamviewer to monitor my son's laptop as he attends online public school. His ID was flagged for commercial use and we are trying to get it set back to a free account. 

  • But I am not!

  • So for some reason, my free account which I use MAYBE 5 times a year has been locked down because “your account Seems to be used in commercial environments”. I literally have my home computer, my laptop, my moms computer and my in-laws computers on them. How do I get my account corrected?
  • Today for the first time it happend to me when I was helping my wife. What is the name of the form we need to submit? Please share... 

    Thanks in advance...

  • Thansk @Johnhoward28 

    For some reason the form is not responding when entring teamviewer ID. I am trying to type but it does not accpet any characters and continues to show the "______". Even if I blank out the field it does not work and keeps showing the message that "This is a reqauired field." which I understand. 

    CORRECTION / UPDATE: Figured out that I have to give numeric TeamViewer ID of the remonte device I was helping with. I have submitted the request and hoping that it will be resolved in next three to four days... 

  • Currently TeamViewer determines commercial vs Non-Commercial usage based solely upon the source and or destination IP Address. I suspect it's a simple check to see who the IP of the Source and Destination is assigned to and if it's not assigned to a residential service (Like Shaw, Telus, Verision or AT&T) it simply considers it as a commercial IP and shoots out the five minute warning or simply drops the connection.

    And fair enough. However, Universities and other educational establishments fall afoul of this as they also seems ot be considered "Commercial" for whatever reason. Perhaps someone needs to look at and or update the Algorithm to take into consideration that Students attending a University (Living on Campus) are NOT commercial. 

     

  • Steve-in-FL
    Steve-in-FL Posts: 27 ✭✭

    <<Currently TeamViewer determines commercial vs Non-Commercial usage based solely upon the source and or destination IP Address.>>

    Well, their algorithm can't be that simple. I have 13 TeamViewer IDs and 12 of them are OK. One gets the commercial warning. They all use the same IP address outbound from my location (and they all go to private home on the other end). Why would only one of my IDs trigger their warning? In fact, it is one of 7 IDs that are used within my home that has a problem. There is no difference among the 7 at home.

  • In my conversations with the "TeamViewer Sales" guys that's how they informed me it works. They split IP Blocks into two seperate categories, Home and Commercial, which IMHO is a pretty narrow view of things as Internet Cafe's, Libraries, Schools, Colleges and Universities, Hospitals even, all seems to fall under the umbrella of "Commercial".

    And with over 37,000 Students at the University I work at, it seems a bit of a stretch to be asking them to fork over $500+/year to be able to use TeamViewer.

    The real question here is how and why do they consider such institutions as "Commercial" and block TeamViever usage on campus?

    And try as I might there's no real way to open a ticket, or speak with TeamViever 'proper' to address the issue either.

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