How to cancel my order

Why is it impossible to submit a ticket to cancel?

No where in TeamViewer will it allow you to create a ticket.

I have requested a cancellation (of Mobile Support) by email & phone within the 7 days following purchase.  The sales associate never mentioned having to create a ticket.

Yesterday, I was told I would need to creat a ticket. Immediately following this call, I created a ticket yesterday. 

After creating a ticket, I received an email acknowledging said ticket.  However, I never received a response.  I noticed that the ticket, after 13 hours, has been closed, with no explanation or any response, either by the case itself, or email, or by phone.

I have requested a refund through my credit card company.  They responded instantaneously.

Your software solution that I use seems rock-solid.  Tech support has also been helpful when I can reach it.  But Sales & Customer Support now seems devastatingly poor.  I just simply do not understand how hard it has been to get this resolved - but I sure feel like I've been ghosted.  I'm on the verge of recommending other remote control options other than Teamviewer.

Hi JeanK, not sure what a DM is.  When I tried to message you directly, I got this  You have reached the limit for number of private messages that you can send for now. Please try again later.  I have never sent any Messages within this Community.

In any case, here is the Ticket ID: 

**Please do not post personal information**

What is this?  I can't send a message or post? "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."  Good grief!

Hi @SaxonsITAccount ,

Thank you for your post.

You need to submit a ticket with your licnesed account.
If you can't raise a ticket, you can reach out to our support team directly via local numbers found here. They will be happy to assist you.

Hope this helps!

Best, Yuri

Hi @JeanK ,

I created a ticket to cancel my subscription weeks ago (maybe a month), but there's no any response from Teamviewer yet. Why is it so hard to cancel the subscription from Teamviewer? Can someone respond to me asap? My current subscription is to be auto renewed soon, but i don't want to renew. If I get charged, because your delay of hanlding of my ticket, i'll ask my credit card company to get refund from Teamviewer!

There was a company in Canada that did something similar... a Lawn service. They had their rear handed to them for fraudulent business practices, etc...

ie: Sales reps would call and ask them to get a free quote - if the homeowner said yes to the free quote, they would mark that as a sale. Instead of quoting, they would do the lawn, bill the 'client', who never signed anything, and report against creditors which greatly affected many thousands of people. It was impossible to cancel, or get any resolution.

It seems TV may be purposefully SLOW in cancellations in the hopes that you forget, and maybe get a few extra months out of you. Unfortunately, this isn't uncommon in businesses - even though it should be.

Keep records - if they charge you beyond the date of your cancellation request, then they have to return it.

Here I was thinking about what a nice idea it would be to have extra features on the personal use side of things, for a one time payment... But if things are this difficult for people paying $600 minimum per year, more than the cost of a phone contract with unlimited everything, then this may have been a bad idea...

I really hope they resolve these issues, quickly. It does seem like the moderators are trying to help; and that is an excellent sign. Are the moderators even paid, though? If not, why not? They should be on the support staff as they seem to respond very quickly. - The first responded in under 30 minutes of the original post - wow... If support was like that, then I'd be recommending this product more-so, but with all the bad in the community, and elsewhere, it just leaves a bad taste.

Also, I'm not saying remove the bad posts in the community - that wouldn't help as there are other places to post which are easily searchable which would produce the same result... I'm saying: Help the people having issues --- solve the problems, and do it within a reasonable timeframe.

I had contact with TV support a year ago and arranged to disable auto-renew on my account. Today they charged my credit card for another year - no 6-week warning. I'm going to dispute the charge with my credit card.

I can only full agree to all the previous poster.

It's really difficult and very user unfriendly that you can't easily cancel the subscribtion!

I will never buy any product from you as long as it's not easy possible to cancle the renew!

Hi @JvdP ,

Thank you for your post.

If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community. So please keep in mind that submitting a ticket requires a valid TeamViewer license.

If you can't raise a ticket from this link, please call our support team so they will assist you further. 

Hope this will be helpful.

All the best,
Yuri

Same problem! Cannot create the cancelation ticket! Teamviewer doesn't want to make it a smooth process so we give up. 

The people at Teamviewer are unethical.

I was forced to upgrade to a commercial package in 2018 so that I could help my family with issues on their computers. I had 8 or 9 machines running at the time.  4 or 5 family members and a few of my own.  2 Media servers attached to speakers, games machine, laptop, etc.  I used to access these machines from any machine to play music, etc.  Because of the number of machines, I was flagged as commercial use.  I contacted teamviewer each year the message came up and they would reset it.  Eventually, Teamviewer told me they wouldn't reset it anymore and said that if I upgraded, everything would be fine.  I eventually gave in and upgraded only to discover I could only connect to 2 machines or so.  When I got hold of them, they told me I had to upgrade again.  I informed them I would never have upgraded if I knew this and that I would not be using the software going forward.  I told them I felt ripped off.  Their attitude **bleep** at the time as they basically just said I must pay more.  I then decided to terminate all my use of the software and over the course of the months that followed, I ended use of all teamviewer software and switched to an alternative.  Now, a year after being ripped off, they are insisting I pay them again for software that is overpriced, doesn't deliver on my needs and that I do not use.  I have informed them on 6 or so occasions (over and above my initial debate that I had them at the time when I initially upgraded) that I am not renewing but they will not accept it and insist on handing me over to a collection agency.

If you go to this link

https://support.teamviewer.com/en/support/home

It should work

So here I am a year later (please see my previous post). Teamviewer has charged the autorenewal on my credit card again despite my request already over a year ago to cancel the autorenewal. I have been in contact to support by phone, email and also made a ticket through the support webpage. It's been 11 days and no response to my ticket. Come on Teamviewer! I see no other option but to dispute the credit card charge.

Please cancel my subscription. I have already requested cancellation since last year!!! why keep sending me invoice and asking me to pay??!! Ridicolous!!! Are you trying to rip us off???

For others who are planning to purchase TeamViewer license, think twice before you do that!