Version 15 Crashing Often

zianetworks
zianetworks Posts: 2
in General questions

Latest version of teamviewer 15 just keeps on crashing. My computer is running a newly installed Windows 10 x64 Pro 1909. It stay connected to the internet all the time. No sleep here.

Crashes 1-2 a day, random times

Faulting application name: TeamViewer.exe, version: 15.1.3937.0, time stamp: 0x5df7ae92
Faulting module name: TeamViewer.exe, version: 15.1.3937.0, time stamp: 0x5df7ae92
Exception code: 0xc0000005
Fault offset: 0x01248503
Faulting process id: 0x1aa0
Faulting application start time: 0x01d5cc964583c580
Faulting application path: C:\Program Files (x86)\TeamViewer\TeamViewer.exe
Faulting module path: C:\Program Files (x86)\TeamViewer\TeamViewer.exe
Report Id: 0644640a-ca87-4316-b917-39c5df8bc07b
Faulting package full name:
Faulting package-relative application ID:

 

Tagged:

Comments

  • Ryan_O
    Ryan_O Posts: 11 ✭✭

    Same. Commercial license, sometimes it crashes a few times a day, sometimes it goes a day or two before crashing. 99% of cases the faulting application and module are TeamViewer.exe, but one instance the faulting module was kernelbase.dll All of this began with updating to version 15.

  • MRDC
    MRDC Posts: 3

    Same thing. Dunno what to do... :(

    Faulting application name: TeamViewer.exe, version: 15.1.3937.0, time stamp: 0x5df7ae92
    Faulting module name: TeamViewer.exe, version: 15.1.3937.0, time stamp: 0x5df7ae92
    Exception code: 0xc0000005
    Fault offset: 0x01248503
    Faulting process ID: 0x7248
    Faulting application start time: 0x01d5d3cc1b30f801
    Faulting application path: C:\Program Files (x86)\TeamViewer\TeamViewer.exe
    Faulting module path: C:\Program Files (x86)\TeamViewer\TeamViewer.exe
    Report ID: 
    Faulting package full name:
    Faulting package-relative application ID:

  • classicevo
    classicevo Posts: 4

    Having the same issues with commercial license

    Have opened a support case ID: [The personal information has been removed as per the community guidelines.]

    Untitled.png

  • zianetworks
    zianetworks Posts: 2

    New version 15.2.... seems to have fix this issue. Thank you!

  • TeamViewerDontWork
    TeamViewerDontWork Posts: 1 ✭

    I have still this Problem!

  • kbeier
    kbeier Posts: 1 ✭

    I have still this Problem!

  • TechNick
    TechNick Posts: 4 ✭✭

    KEY_VALUES_STRING: 1

      Key : AV.Fault

       Value: Read

       Key : Analysis.CPU.mSec

       Value: 10421

       Key : Analysis.DebugAnalysisManager

       Value: Create

       Key : Analysis.Elapsed.mSec

       Value: 10856

       Key : Analysis.IO.Other.Mb

       Value: 0

       Key : Analysis.IO.Read.Mb

       Value: 0

       Key : Analysis.IO.Write.Mb

       Value: 0

       Key : Analysis.Init.CPU.mSec

       Value: 702

       Key : Analysis.Init.Elapsed.mSec

       Value: 3243

       Key : Analysis.Memory.CommitPeak.Mb

       Value: 299

       Key : Timeline.Process.Start.DeltaSec

       Value: 3486

       Key : WER.OS.Branch

       Value: vb_release

       Key : WER.OS.Timestamp

       Value: 2019-12-06T14:06:00Z

       Key : WER.OS.Version

       Value: 10.0.19041.1

       Key : WER.Process.Version

       Value: 15.39.3.0

    FILE_IN_CAB: TeamViewer.exe_230223_134203.dmp

    COMMENT: 

    *** "C:\Tools\SysinternalsSuite\procdump.exe" -accepteula -j "C:\Tools\SysinternalsSuite" 15784 720 18BE0000

    *** Just-In-Time debugger. PID: 15784 Event Handle: 720 JIT Context: .jdinfo 0x18be0000

    NTGLOBALFLAG: 0

    PROCESS_BAM_CURRENT_THROTTLED: 0

    PROCESS_BAM_PREVIOUS_THROTTLED: 0

    APPLICATION_VERIFIER_FLAGS: 0

    CONTEXT: (.ecxr)

    eax=213f0fe8 ebx=137dafd0 ecx=00000001 edx=00000040 esi=00000300 edi=237c6020

    eip=02d6f43d esp=1815f368 ebp=1815f3b4 iopl=0        nv up ei pl nz na po nc

    cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b            efl=00010202

    TeamViewer+0x28ff43d:

    02d6f43d d940fc         fld    dword ptr [eax-4]   ds:002b:213f0fe4=????????

    Resetting default scope

    EXCEPTION_RECORD: (.exr -1)

    ExceptionAddress: 02d6f43d (TeamViewer+0x028ff43d)

      ExceptionCode: c0000005 (Access violation)

     ExceptionFlags: 00000000

    NumberParameters: 2

      Parameter[0]: 00000000

      Parameter[1]: 213f0fe4

    Attempt to read from address 213f0fe4

    PROCESS_NAME: TeamViewer.exe

    READ_ADDRESS: 213f0fe4

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    EXCEPTION_CODE_STR: c0000005

    EXCEPTION_PARAMETER1: 00000000

    EXCEPTION_PARAMETER2: 213f0fe4

    STACK_TEXT: 

    WARNING: Stack unwind information not available. Following frames may be wrong.

    1815f3b4 02d6f848    000236e0 00000000 237c6018 TeamViewer+0x28ff43d

    1815f3e4 02d6e6e9    137dafd0 00000000 1815f418 TeamViewer+0x28ff848

    1815f42c 02d6e9e5    137dafd0 00000000 29750048 TeamViewer+0x28fe6e9

    1815f468 01d04a23    137dafd0 29750048 1815f54c TeamViewer+0x28fe9e5

    1815f564 01d04c1c    137c5dc8 00001e00 29750048 TeamViewer+0x1894a23

    1815f698 01cf003b    29750048 000001e0 00000000 TeamViewer+0x1894c1c

    1815f82c 771d3ce6    00000000 00000000 00000000 TeamViewer+0x188003b

    00000000 00000000    00000000 00000000 00000000 ntdll!RtlFreeHeap+0x46

    SYMBOL_NAME: TeamViewer+28ff43d

    MODULE_NAME: TeamViewer

    IMAGE_NAME: TeamViewer.exe

    STACK_COMMAND: ~37s; .ecxr ; kb

    FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_TeamViewer.exe!Unknown

    BUCKET_ID_MODPRIVATE: 1

    OS_VERSION: 10.0.19041.1

    BUILDLAB_STR: vb_release

    OSPLATFORM_TYPE: x86

    OSNAME: Windows 10

    IMAGE_VERSION: 15.39.3.0

    FAILURE_ID_HASH: {899d9c67-6414-72bb-e28c-24059a615a23}

    Followup:    MachineOwner

  • TechNick
    TechNick Posts: 4 ✭✭

    This only happens when I connect to an Android device, using Computers&Contacts, but still happening in 15.39.3

Trustpilot

Categories

This Week's Leaders