Teamviewer is running an old version which is out of date / no connection anymore !!

Ksedyna reverse this and google it, good luck.

maryyutian27

I need the alternative one ASAP.

Djago

Hi @GarryAnderson

You won't see any third party name here. Post are audited. And they think we are all so stupid that we can't use a browser to search any of the "third party products" available. More reasons to go out and find a place where we can be free. There are several open source, free, freemium products out there.

Sadly, TeamViewer is the easiest to use so I will miss it (again, for the free users, I'll still use my paid product).

[Removed per Community Guidelines - Sales/Solicitation policy]

I remember when cloud storage space was taking off that the companies started to offer free services and then, when they had a large userbase of free and paid users, either: went bankrupt, or removed the free tier.

Once they have the income needed (large user base, mainly corporate), removing the free users that consume resources (and money) without generating revenue is a natural step for a company.

TeamViewer has amassed a tremendously big free user base. They are starting to shake them off. There's nothing wrong with it. But they are also hurting paid users, and THAT is my problem.

Yes, they have made a mistake and now have a problem with many users, but they won't admit their mistakes. What I have done is to abandon TV and I am using an alternative application that is just as good. Reversed name is **Third party product**

maryyutian27

Both of my mac and remote windows 10 computer install the version 14, however it still says out of date when I use my Mac to control the windows 10. I tried several times, evern uninstall several times, it still doesn't work, please advise.

hhc

Hi @Djago , your comment is 100% like my situation, your thoughts too, i agree 100%, i think Teamviewer have just shoot in the foot.

Also is outrageous the way that they have censored @GarryAnderson comment too, i have never seen something like that.

Hey @JeanK , just let you know that i am Looking for free alternatives for my customers and never buying a TV product again. Maybe you can Forward this to the GENIUS that have the idea of this change in your commercial policy.

From my new post, I see that this forum has censored the name of the competitive product, to which I just switched. The name is embedded and reversed herein. **Third party product** The act of censoring discussion forums indicates, to me, a high level of paranoia from a company that is unwilling to admit their mistakes. I think the expression is "Get Woke, Go Broke" Garry.

Hi Djago:

I completly agree with your comments. I have now abandoned Team Viewer and switched to "**Third Party Product**", which works very well like Team Viewer used to work before they messed it up. I am in the process of updating all my friends and relatives to **Third Party Product**. Of course, I will not be using or recommending TeamViewer to anybody from now on.

This whole fiasco is an example of poor management decisions.

Garry.

Djago

Hi @JeanK

Perfectly clear. This solution is not suitable in many environments like the one I have in many companies (I do remote support for a living). Like others have stated, mixing free version for personal use of my clients and paid version for support (that's me) is not an option. So after many many years of using TeamViewer (I think I started with TeamViewer 3) I sadly have to switch to another program, at least for the free connection of my customers.

I've paid for the 3 simultaneous connection so I won't stop using it for my work because it was a very hard decision and a very expensive one and it works ok.

But as most people here are saying, I'm not going to buy another TeamViewer product, nor I will recommend it to anyone because you changed the rules after I bought the product. It is your product and you are completely free to do whatever you want with it, but for me, it's obvious that you no longer care for what your clients want or needs (and I mean free and paid users because you are messing with both).

JeanK

Community Manager 🌍

Hello @Djago

Thank you for your message.

TeamViewer's official statement is to find in the following article: Enjoy using the best version of TeamViewer we made so far! - How to proceed?

We are asking our free users with older versions of TeamViewer to update to the latest version of TeamViewer, in order to continue using the software. The latest version is currently TeamViewer 14.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

Community Manager

Djago

Jul 3, 2019

Please @JeanK , tell us the official answer, because your answer adds a bit of noise to this thread:

Is it a bug or intentional that two computers with TeamViewer 12 Free can't connect?

@Yuri_T wrote:
Hi @wroshon ,
Thank you for your post.
If you have a perpetual license for an older version, please make sure that you are using your license for these connections and if you still have problems, please contact our support team.
All the best,
Yuri

@Yuri

It would be much more helpful to have said, make sure you have activated the backlevel client you are using with your TeamViewer license and it is not reporting the Free Version.

A lot of confusion, frustration and anger could have been avoided with a clear error message rather than "Unknown" and a message saying "You must be running the latest revision of TeamViewer to connect" with a link that lead to a page explained the situation fully. It would have also been helpful if the notifications that you are connecting to an older version said, "Please upgrade, the target because connections to older versions will no longer be supported as of -x- date". The former would have avoided confusion when you turned off access. The latter would have prevented a lot of users from getting here.

Users need a good reason to upgrade the software on the remote host. As the saying goes, "If it works, leave it alone"

wroshon

@JeanK wrote:
Hello @allitsolutions,
Hello @mspl,
Hello @ashwathn,
Thank you for your messages.
Our goal is to provide you with the best service. Therefore, depending on your localization, we will ask you to update your TeamViewer client.
You will find all the information you need in our official announcement here: Updating to the latest and greatest version of TeamViewer
I hope this could help. If not, do not hesitate to ask your questions here.
Cheers
Jean

You get that link with the error message. It's not helpful because it doesn't attend to the actual reason the connection is denied.

wroshon

This all came of TeamViewer shutting down access on their servers to all but the latest version of the "Free" unlicensed client without any notice and providing unhelpful error messages. I got the surprise suddendly after they threw the switch on the servers. TeamViewer on my new work laptop hadn't been activated and suddenly denied access with a misleading error message. Spent a lot of time and energy getting to the bottom of this that could have been avoided with a helpful error message and a link with details as to why the connection was not permitted. As soon as I activated my v12 client, I was back in business.

I can access any supported backlevel host with an Activated client. I don't believe that TeamViewer has ever supported connecting to a host at a version newer than the client.

Support:

Updating my TV to the latest version did not help. The problem began suddenly without my doing anything, about 6 months ago. I think TV changed something somewhere. I have tried TV with Mac OSX and Win7, and both have the same issue.

The message about upgrading the remote TV is a total fabrication. I proved this by using an old TV to communicate with a new TV, and the message from the old TV said that the new TV is "old" and therefor needs upgrading. Of course this is total rubbish because at the time the old TV was written, it did not even know the new TV existed.

Clearly, somebody does not know what to do.

Please recommend something that works, or else, revert the changes from 6 months ago when this first happened.

Sorry to be so blunt, but lets get some people onto this situation who understands what is going on.

Garry.

allanlee

Having the same problem. My situation prevents me from upgrading my remote computers because they are located "Remotely". Teamviewer needs to enable backwards compatibility...

JeanK

Community Manager 🌍

Hello @GarryAnderson,

Thank you for your message.

Considering that Microsoft created intentionally a bug in order to influence which version of TeamViewer people are using is extremely unlikely. This would be pure speculation and we do not support this

We always stick to the facts and try to act accordingly. We noticed through the feedback of many users that this kind of bug exists at the moment and that updating the versions to the latest one on both sides of the connection seem to be a stable fix.

I hope this could help. If not, do not hesitate to ask your questions here.

Best,

Jean

Community Manager

The "version out of date" message is a joke. To test this, I used an older version to try to connect to a newer version, and still got the "out of date" message. How can an old version (written before the new version), legitimatley claim that the new version is out of date?

This sure looks like a Microsoft "scam" of sorts to me.

Let's all look for another solution instead of using TeamViewer, and then let's all cancel any subscriptions that we may have with TeamViewer.

I agree. This is Microsoft strategy. Either that, or their programming team is not very good at programming. Sorry, but it is true. Not everybody can program code.

It should not be necessary to install the latest version, unless Microsoft created this bug intentionally to force everybody to update to a "backdoor version" of TV. Am I correct?