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TeamViewer thinks I’m using the software commercially!

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  • SAASAA Posts: 6

    @JeanK,

     

    Thanks  for the reply.

    If I were to run TeamViewer Quick Support on a commerical pc and I  connect to it using my personal pc, does that infringe any regulations too?

     

  • often i get blokt even i use tv only privat

  • Still no answer here nor here from moderators nor on email during almost a month!

    Could someone from Teamviewer team answer finally please?

    @Esther @JeanK @apapakostas @JoshP @Nadin1 

  • 3 tickets submitted on this issue and STILL no response!  4 weeks now I have been trying to get this fixed.  The two most critical items that an IT Professional will expect:  

    1. A product that FUNCTIONS as intended or advertised.

    2. When said product DOES NOT functions as intended or advertised, a RELIABLE support mechanism to resolve the issues in a timely fashion.  

    Are my expectations too high that neither of these two items are being met here?

  • I've got the same problem, teamviewer telling me i'm using it commercially, send 2 tickets around 3 weeks ago.
    I'm pretty much done with Team Viewer. It really **bleep** big time. No WAY i'm going to pay 9 dollars a month for personal use.

  • Same problem here, Teamviewer is telling me i'm a commercial user.
    send 2 tickets around 3 weeks ago, never got any response. No Way i'm going to pay 9 dollars a month for only personal use. 
    Pretty much done with teamviewer, it really **bleep** like this.

  • I use TeamViewer privatly to manage my game accounts on laptops (noprofit).

    I got degraded to 5 minute sessions and it makes it impossible for me to play like that. I dont use TeamVeawer commercially in any way. I use it to acces my game accounts on other laptops in my home from my main laptop. Can this be fixed and repaired to normal like it was in the past?

     

    Thq

  • Hello! I have the free version of TeamViewer and I went through the process of getting it recognized as such with TeamViewer.

        Today, I logged into my remote computer (astronomical computer in the back yard) after not using having logged in for severals days. TeamViewer logged me out after a minute and notified me that frequent log-ins were not allowed. It would allow log-in a minutyte later at "8:10."

        At 8:10, I tried to log in. Same result, but now the time was "8:11." At 8:11, the same result, but the time was now 8:12.. I tried 5 minutes later, at 8:17, and the time was now 8:18.

        What's up? Best regards.

    Mike

  • Update - It allowed sign on after 15 minutes. Connected for a minute and disconnected. Same timing messages as before.

    Mike

  • @Sputnik007      if you look around here in the "community", you will see many complaints about this alleged commercial use. I have to admit that there are individual users who apparently do not even understand the difference between private and commercial use... ...but most of the complaints seem to me to be justified. Unfortunately, this issue overshadows all others.... I had hoped for a solution when I signed up here...and then hoped for topics that are so generally discussed in "communities". I have given that up now and use other programs ... after more than 10 years I was able / allowed to control my computers very well with TV. And I can advise this to everybody who has to deal with this problem of the Teamviewer...

     

  • Very sad, but very true


    @kwilleke wrote:

    @Sputnik007      if you look around here in the "community", you will see many complaints about this alleged commercial use. I have to admit that there are individual users who apparently do not even understand the difference between private and commercial use... ...but most of the complaints seem to me to be justified. Unfortunately, this issue overshadows all others.... I had hoped for a solution when I signed up here...and then hoped for topics that are so generally discussed in "communities". I have given that up now and use other programs ... after more than 10 years I was able / allowed to control my computers very well with TV. And I can advise this to everybody who has to deal with this problem of the Teamviewer...

     


     

  • Help me please .. I can not use the program. I mistakenly think that the commercial version but it’s not! I connect via tablet to my desktop home computer and that’s it. please help remove the restriction on the use of the program.
  • MsoussMsouss Posts: 1

    Has there been a fix for this? 

  • triplectriplec Posts: 1

    RE:   Teamviewer can’t just randomly refuse free personal use service to some families while giving free personal use to other families of the same exact structure. 

    I have used teamviewer for years to help my 86 year old father at his home 2 hours away.  Mind you I have been doing this for years.   The same IP address's from my house and his.  No other use.   We may use it a lot in one month and then go 6 months without using it at all. 

    While my 80 year old mother was hospitalized a couple months ago I used teamviewer to access some of her medical records at my home from the hospital using the hospital wireless.   Now when I go to help my father it disconnects me and tells me I have to buy a commercial license.   

    "Teamviewer should be aware that the law allows them to refuse to serve someone even if they’re in a protected group, but the refusal can’t be arbitrary and you can’t apply it to just one group of people."  To avoid being arbitrary, there must be a reason for refusing service and you must be consistent. "    Teamviewer can’t just randomly refuse "personal use" service to some families for no reason.  Teamviewer should know they must apply their personal use policy to all families including father - daughter families or no families at all. Teamviewer also can’t have a policy that sounds like it applies to everyone but really just includes one particular group of "special" "families" and discriminates against other families.  

    This is the legal trouble Teamviewer will have to deal with if they don't fix this problem fast.  The continuous disconnecting me from my elderly father and attempting to classify my father and I as commercial use when we clearly are not is going to cause issues.    They need to decide whether personal use is for all families or no families.  Not just some families.  

    This discriminatory treatment of customers from teamviewer  needs to be fixed fast otherwise all of us families they are discriminating against are going to bring a class action lawsuit against this company.  

     

    Free For Personal Use - TeamViewer (1).pngFree For Personal Use - TeamViewer.png

     

  • jorditgjorditg Posts: 1

    I agree completely with you. As a free user, lately it is impossible to work. It disconnects in less than a minute. I appreciate the decision of the company of allowing free access for personal use, that is the reason why I began using this software. I would appreciate also the company to update the license terms if it is not free for personal use anymore.

  • For the second time my private account is flagged as commercial use.

    The first time was in November 2019, after investigation, you qualified my account as personal. And this personal use is stil the case, the only thing changed is my location, which caused a different "from" ip adres, but my account and "to" ID is still the same.

    After this second flag, connections are disconnected after one minute.

    My already send resets are still not proccessed.

    The customer support is a joke.Phone and ticket support isn't available and ander after emailing to [email protected] I got a reply you also discontinued email support.

  • dwolfpakdwolfpak Posts: 4

    Hello, I am using Team Viewer Free to help my elderly mother when she has quetions or problems with her computer, or needs help learning / remembering how to use different software.  This is all I use it for.  When we log off, we always get a message "This session was Free, but Free is only available for personal use.  Buy user license here"  or something like that.  Is there a "FREE" user license or something I need to do?  Is there a limit to how many "FREE" sessions we can do before being blocked?

     

    Thanks, Dan

  • Please help, everytime I login team, I was kick out with a message "timeouts" how can I fix this problem ?

     

  • SnukkenSnukken Posts: 1

    Hi there God folks

    this is the 3rd time that teamviwver cuts of my teamviwer for commersial use 

    the only thing i use it for is to connect from work to my home computer to listen to spotify and Acast for pods. due to my workplace dosent allow to download new programs.

    i have to wait not 7days again for the 3rd time to get some **bleep** help 

    isent there some other way to get this done. was in middle of a pod haha

  • I have been having this problem as well.  It has been going on for a couple of months, I do see any resolution to the issue being posted.  I am looking for another program to access my mom's computer in another state.

  • neptuneneptune Posts: 6

    I am having the Commercial Use Detected problem.  I had the same problem many months ago and it was resolved and my TV was set back to free, now it has happened again.  I submitted a ticket, but it was more than 7 days ago and still no one has contacted me nor has my TV been reset to free.  Why is there no way to speak to anyone about this and it's so difficult to resolve??

  • zelich89zelich89 Posts: 2

    2019-12-15_17h06_54.png

    Why?

  • zelich89zelich89 Posts: 2

    Never made money from Team. How to restart the id?

    Letter- wrote. Do not answer

  • neptuneneptune Posts: 6

    Completely agree!  I have been waiting for more than 7 days with NO response.  

  • bazbsgbazbsg Posts: 100

    No company could be this incompetent. The simple fact is they want us free users to be **bleep**ed off and find something else while they still pretend they are free for non-commercial use.

    Just look at the facts. this problem has been going on for years and there are close to 100 pages of contributions. And that doesn't count the posts that have been deleted like this one probably will be.

  • BonzadogBonzadog Posts: 24
    Which ever "Manager" who thought up this very sub-optimal scheme should perhaps be given another task...one much less damaging to Team Viewer.
  • Hi,

    I started a chat with TeamViewer Support regarding this error.

    If you are not aware, TeamViewer *monitors* the network that you are conducting your Remote Control sessions on.

    In my case, I was using TeamViewer on my employer's network to connect to my personal laptop for troubleshooting.

    Even though the usage was personal, the network it was conducted on was commercial - and that, apparently, is what TeamViewer is focusing on.  This is according to TeamViewer support agent, Angie.

    So, if you are receiving the "commercial use detected" error and you're initiating the session over a business network, you'll either have to apply for an exemption or conduct your session on a public network.

    A personal VPN may work to circumvent this detection, but I have not verified this.

    Hope this helps.

  • BonzadogBonzadog Posts: 24
    There are a lot of users that have been unjustifiably cut off. The question is how does TV know what commercial is or not? Very obviously TV does not know.
  • AlebroAlebro Posts: 1

    Hello,

    How do I apply to an exemption? I use TeamViewer to connect from my employer's network to my home network for browsing, music etc which is filtered out on the corporate network.

     

    Cheers,

    Alex

  • lyles43lyles43 Posts: 4

    Here is Section B.3.4 of the EULA:

    3.4.Scope of use for Free Version.

    The use of the Free Version is solely permitted for the Customer’s own, private, non-commercial purposes (e.g. free computer support for a spouse/partner). The use of the Free Version for the exercise of the Customer’s own trade or profession or the use for purposes for which the Customer directly or indirectly receives compensation (e.g. team work with colleagues, free support provided to third parties which have bought software of the Customer) does not qualify as private use. End

    It does not talk about the network, but about what is being done. It seems clear that TV is enforcing a different set of rules, or is taking the easy way out by using a simple-minded algorithm rather than an accurate determination of how TV is being used. Enforcement needs to match the EULA.

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