Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

MLBursztein

I did a license reset, as suggested, even that i never got a message about suspected commercial use. The connection still times out when i using my phone to remote my PC, I was informed via email the my license was reset but the problem remains.

What's the next step?

jamescampbell

The link "https://www.teamviewer.com/reset" DOES NOT WORK FOR ME. Not for one nor for multiple user-IDs.

stuartm2032

Thank you. Tried my wife's laptop, and same issue. Hopefully just a bug, but not sure how to contact Teamviewer to fix it. Every support option points back to this forum

TattieDave

same problem , i m not using teamviewer for business

letoubib

same problem , i m not using teamviewer for business

Delife732

I am using TeamViewer version 15.16.8 32-bit. I am using it for personal use with a family member. Can someone point me to the answer to this problem? I've be searching for over an hour. If there has been a policy change, I'd just like to know. Thanks

Delife732

Same issue with me.

Igrok

Same issue here. Hopefully, a bug on their side and not an unannounced change of policy.

majestic100

https://community.teamviewer.com/English/discussion/comment/118191#Comment_118191

What am I being warned about !!!??? What's the matter with my post ???

ajspipers

May I add my name to the many who, having used this infrequently for years to support my aged in-laws, now cannot due to this annoying fault.

I, too, have been through the "commercial reset" procedure although none of the error messages I had received mentioned the word "commercial". TV support emailed me to say that both of our IDs had been "reset".

Still timed out after about 15 seconds!

FURTHERMORE, I then completely uninstalled TV including (nominally) all existing settings and also deleted the existing cookies on both PCs and YET, on installing freshly downloaded versions, they both "remembered" our previous IDs! So, patently, the complete uninstalls are not complete uninstalls.

Almost needless to say, the problem still exists.

Come on TeamViewer people. You are acting very unprofessionally in all this.

stuartm2032

I am getting the following error "Connection blocked after timeout. Your license limits the maximum session duration to a partnet, immediate reconnects are blocked. Please try later or upgrade your license. Connections to this partner will be blocked until" {time}.

I am a home user of Teamviewer and using a Surface Pro 6 to connect to my own desktop. I have had no issues when I use my Dell laptop to connect to my desktop, but I'm travelling and trying to use the Surface. I resorted to uninstalling Teamviewer, rebooting my Surface, and then reinstalling the software, but still get the same error. It connected at first to the desktop, but seemed to time out after about 30 seconds and I received the above error.

Any suggestions?

pbouy

I have been using the free version of TV for a few years to help my family and the museum I volunteer at. All of a sudden, TV times out after a couple of minutes no matter what computer I connect to. The only thing I've done to my computer lately is up the ram to 64 gigs but that was done AFTER I started having trouble. I haven't changed any settings that I am aware of.

TerriVt

I am getting this message. I am a home user, 100% on a local network using two of my own computers to control a telescope in my driveway. No commercial use whatsoever. But I do not get any messages about commercial use, I get the following. Sometimes it will connect for a few minutes, then disconnect. I have not used teamviewer for more than a week. And upon use it tells me i've exceeded some limit.

Your license limits maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

Can someone direct me to a fix or help for this please?

Thank you,

Theresa

Weatherlight

I have been using TeamViewer for a while now, I put it on my family's computers so I can pop in there and fix things when there is an issue to prevent me from having to drive across town or talk them through it over the phone. Generally I have not been needing it, but when I do its because there is an issue. Nothing is more frustrating than being asked to help someone and then being thwarted by some silly attempt to prevent commercial use. I already signed up with the authenticator after the last time, now you want a signed document? Like heck I am signing something for "free" software. I even mentioned the last time, you offer a yearly license for those just helping out family and I would pay it for the convivence. But instead I have a mother who needed help and instead of fixing the issue I am looking for a program other than teamviewer to install so that I dont have to deal with this garbage the next time.

Gekko

I get the same thing on my PERSONAL account. This **bleep** has happened a few times already. I am investigating another service to replace teamviewer, this is annoying!

EDIT: I found the location to request a fix for this @ https://community.teamviewer.com/English/kb/articles/91345-this-device-has-been-blocked

ryanmoore1016

how did you email support? I tried to and it told me it required a active license.

oschwarz

Me too! It's been a while this way, not sure why...

Sent an email today to Support. waiting for a response...

ryanmoore1016

Hello, im not sure how to fix this but i am no longer able to use the app because it limits me to 1 minute per session then will not let me reconnect for hours at a time and just keeps resetting me. Any ideas?

Using for personal NOT business. Trying to access another LAN pc.

Pototo

Folks,

My remote connections on three (3) of my Ubuntu 18 computers closes down after just a few seconds. This problem has been happening for about a 10 days now. I have been using teamviewer since 2015. Was there a 6 years trial or something? Or is there a problem in Linux?

After the connection shuts down, I try reconnecting, but then I get a message saying "Connection blocked after timeout." I try updating Ubuntu every day, so I don't know if there was a recent update that messed up my program?

Thanks,

session_timeout.png

time_out.png

sabrownie

I followed the instructions on the page linked below, printing out the .pdf, signing it, scanning it and uploading it as requested. They acknowledged receipt of the signed document and said my account would be reactivated as a "personal" account within 2 business days. It actually took them less than 1 day to respond via email stating that my account status had been reactivated. Remember that every computer has it's own TeamViewer ID (2 per connection, source pc and remote pc) and it may be necessary to submit the same document for the remote computer ID also. Hope this helps... good luck,

https://www.teamviewer.com/en/reset-management/

mmyers

Going to add my complaint to the list as well. I have been using TV for years so that I can connect to my parents computers when they need support. I can connect to my mother's computer with no time out error, but when I connect to my dad's it times out whether its from my computer or my moms. My parents computers are on the same network at their apartment so please explain to me why I only get a time out on just the one computer. I have checked my license and it is still set as personal use so a reset will do nothing but waste someone's time.

Please fix this issue or tell me what I can do on my end. I have checked all 3 computers are running the same versions. I have uninstalled and reinstalled TV on my Dad's computer with no change.

Please someone from TV address this issue.

Thanks,

whlytle

I have been using TeamViewer since 2010 for "free" at first and later. I was a consultant and had my clients purchase TeamViewer so I could access home computers while traveling or working from home. Usually my clients did not have an issue with this. It was very convenient. Originally, Iooking for a service that let me access my personal computers when not at home or even across the house was how I discovered TeamViewer and in turn brought in several paying customers who in turn spread the word. That is advertising.

I understand that TeamViewer needs to make a profit and can't afford to spend time serving non-paying uses. But they should be honest. If they don't want non-paying users they should just say they will no long provide free services, or If it is a bug, just say it is a bug. I read in this forum that submitting the reactivation form has not worked for some apparently. I have not seen that anyone who submitted the signed request got back on the forum and said that fixed their issue. Maybe I missed those. And why doesn't the pop-up state to go to the forum or give a link to re-activate. I had to search this issue, which brought me to this forum.

I've submitted the pdf request form with my signature. The form actually timed out and quit on me twice. Once when I stepped away from my computer because my wife had a question and once again filling in the description box. Also the form and reference links seem to be related to “Commercial” use. My time outs and blocks say nothing about "commercial use". The replies I've seen from the community moderators seem a little testy. So much for "the customer is always right". But then technically non-payers are not customers.

pk77777

I'll add my complaint to this list of TIMEOUT problems. I will make it clear that I DID NOT receive a message saying that commercial use was suspected. TV simply timed out starting around Apr. 18 or so. I use TV ONLY to support my elderly mother who is not very computer savvy and not for any commercial use.

I did get a response from Fiona at TV but she only suggested the 'request a reset after suspected commercial use' route even though I was clear that I did not receive a commercial use warning - just a timeout.

TEAMVIEWER PLEASE HELP!!! Many of us need this to support family members, especially during Covid!

Michaelrjones

How do I unblock my connection to my desktop computer. I have had free service connection for several years.

mikeyb

Any help with this problem would be much appreciated.

mikeyb

On logging in 0n 22 April 2021, for no reason at all, TeamViewer logged me out of the account after 1 minute, with the message “Connection blocked after timeout” and “You license limits the maximum session duration to a partner. Immediate reconnects are locked. Please try later or upgrade your licence”. This message repeated every time I logged in.

On investigation, I discovered that this was due to “suspicion that Teamviewer is being used for commercial purposes”. That is a nonsense! I have been using Teamviewer for personal use almost 2 years and have NEVER had reason to use it for commercial purposes. I only use it for 1 to 2 hours per week on average, and I am a retired person with no commercial Interests whatsoever.

I chatted with your sales team, who kindly sent me a link to get the account reinstated. I followed the process, completed the form, signed it and pdf’d it. On trying to submit it, the message came back “The form can only be sent in pdf format”. I tried several times, with the same result. The form IS in pdf format, but your system won’t accept it.

So after going through all of this I still don’t have TeamViewer.

Please could you resolve the problem, as this has gone on for far too long.

Radiotwo

For the last week when I try to use teamviewer I can connect then get this pop up:

Your teamview session has timed out and will close.

and drops the link

Can any one tell me why this is *bleep* this?

Many thanks

Steve

Tinbum

https://community.teamviewer.com/English/discussion/comment/118233#Comment_118233

Tinbum was warned for this.

Warning 0 points Message from a moderator. This is NOT a warning, just a note. This topic has already been answered here : https://community.teamviewer.com/English/discussion/8284/commercial-use-connection-time-out/p1 You can request the reset for your TeamViewer ID here:

https://www.teamviewer.com/reset

Thanks and have a great day!

My post says I have been warned for the post by a moderator and says this has been answered and gives a link to the first page of this topic. I have done that already as I said in my post.

Please solve this instead of telling me to do something I and many other people have already done that doesn't solve it.

Terrie

I have a free TeamViewer account for personal use only. For the past several days, I have been able to successfully connect to a partner account (my father's computer), but TeamViewer times me out after less than a minute, with the message, "Your TeamViewer Session has timed out and will be closed." My father and I have attempted to reconnect numerous times over the past several days and have not been able to have sessions lasting beyond a minute. Please advise. Thank you!

redlands

I am experiencing the same issue. It started happening out of the blue. I am using the free license version in my home between 3 separate computers. All are on my private home network. I don't have the ability to use a KVM switch due to distance limitation. I have been using the program for probably a year and a half and was not having any issues until the other day when I had logged into the TV program to do an update on my 2nd pc's windows op system. Within a minute the connection timed out and I couldn't get back in for several minutes with that noted message to upgrade to commercial.

How do I de-flag my account as being commercial?

Any help would be appreciated!