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I am having significant issues with managing groups of devices and my ability to query installed software in asset management. A lot of devices seem to be finding their way to my managed devices and losing assigned policies. I still have remote access to the devices but I can't run a .csv report and display software…
this might be a silly question, but i would like for all of my clients to auto enroll into monitoring & asset management. from what i can tell now, i have to get a device into my account and then manually add it into monitoring and asset management in the management portal. is there a way to just have it auto enroll in…
We've had issues with elements of asset management - initially when deploying a patch the 'deploy' icon does not trigger any installations - if we made it past this issue there would be no updates afterward. In the last couple days we've had a new issue where we would get updates for patches we had not installed to devices…
We are using Monitoring and Asset Management for our Computers. Our client started a software update (of a 3rd party software) some days ago and we see in screenshots it was successful. But in the assets, we still see the old version of the software. When will we see the actual verison? The computer is active and available…
Hi, I am using -assign parameter in Windows Host deployment to assign endpoints to API. I have a number of devices I need to dynamically unassign, based on their placement in our infrastructure. The best way for me would be to send a cmd command to unassign them when remote access is no longer needed for them.…
Dear colleagues, I have noticed strange behavior in asset management service in installed updates. I access the dashboard, select an update to be made and run. I get the email stating that the update installation was successful, but in the web panel the update still appears as not installed. I've already checked that the…
For a variety of reasons some of our asset management endpoints have gotten 'orphaned' -- meaning we still are using one of our asset management endpoint licenses for a machine, but that machine is either dead, or has had the motherboard replaced, or been wiped -- whatever. How do I clear out these orphaned…
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After installing Teamviewer and creating your TeamViewer account, follow these recommendations to ensure the highest level of security tailored to your needs. Secure your account: Set up two-factor authentication (2FA) Two-factor authentication (2FA) adds an extra layer of security to your TeamViewer account. Even if…
As a company administrator, you can review the connection reports for incoming and outgoing connections. This feature is not a traditional security setting but rather a feature that allows you to review all incoming and outgoing connections performed with your license. Find detailed information about Connections Reports…
If you plan to use unattended access for TeamViewer, you have to think about security, as your devices will be accessible all the time. Please follow the instructions below to make sure your Host is protected from unauthorized access at any time. Manage your device and grant Easy Access To guarantee the most secure remote…