It helped, thanks! I quit teamviewer, deleted teamviewer and teamviewer_desktop from accessibility and started teamviewer again, checked teamviewer and teamviewer_desktop.
Now it's working, thanks a lot!
I have been remoting in to my mother's iMAC (2019). After yesterday, she updated to latest MacOS version, and I can establish a connection and move the mouse, etc, but can only see the toolbar at the top of her screen - rest is greyed out. We've reinstalled / updates both sides of TV, but still get this. I can even highlight the toolbar on her mac, but cannot see any other activity.
Any suggestions woule be welcome. I pretty much have to remote into her computer weekly to "unstick" something for her... Thanks
@MikeTX Did you / your mother give TeamViewer Screen Recording access on her iMac? This is a new requirement enforced by macOS Catalina 10.15.
On your mother's iMac, there should be a yellow exclamation mark at the top of the TeamViewer main window:
If she clicks that exclamation mark, there should be a message and a button to request Screen Recording access. Clicking the button to request Screen Recording access should trigger a macOS prompt similar to this:
Click "Open System Preferences" to go to System Preferences > Security & Privacy > Privacy > Screen Recording. There she needs to check the box next to TeamViewer to permit it to record the screen contents:
When she checks the box, there will be a message to quit TeamViewer. After quitting and restarting TeamViewer, you should be able to see everything as expected.
That did it!. Many thanks. We had gotten to that screen (from her side) yesterday, but she couldn't explain to me what she was seeing. Once I knew what to look for, we got it running right away. Of course, I then spent another hour trying to configure her printer....
Appreciate the response.