Update now to the most recent TeamViewer Remote version 15.59. See the Changelogs here.
[Windows] v15.4.8332 (Full) - Change Log
Esther
Posts: 4,051 Staff member 🤠
Operating system: Windows
Version: 15.4.8332
Release date: 2020-04-09
Change Log:
Improvements:
- Simplified Black Screen activation! For Windows 8 & 10, the Black Screen can be activated without driver installation.
- Narrowed the functional scope of hyperlinking in chat
Bug fixes:
- Fixed an issue that caused a crash in COM API
Former Community Manager
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Comments
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Hi @Esther,
I just found that after my windows computer update to v15.4.8332, I cannot remote control it by my MacBook( which version is v15.4.4445 (Full) ), it said "Protocol negotiation failed. Please try again".
I have tried all the measures from the general questions
https://community.teamviewer.com/t5/General-Questions/Protocol-negotiation-failed/td-p/24721
but it still unwell. pls, help me.
yours.
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Congrats! After almost three years the black screen issue is finally resolved.
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