Announcements

The Community is moving next week! 

Find all information incl. the timeline and tips for a smooth migration here.


We will be in read-only mode from this Sunday to Tuesday.

Posted by
Digon

Account past due - wish to cancel

 

We received a collection notice from Allen & Associates regarding license numbe**Information removed as per  Community Guidelines **.  The December 2018 invoice number was **Please do not post TeamViewer IDs**, if that helps.

We have had turnover in our IT department and never received the current, past-due invoice.  However, we no longer use your services, and will not be paying to renew this license anyway.  We are kind of surprised to get a collection notice, when this is something your company can simply stop supporting/providing if we don’t pay a renewal, can't it? In any case, please cancel this license and notify Allen & Associates of this cancellation so they stop sending notices.  Thank you.

1 Reply
1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Account past due - wish to cancel

Hello @LizzieCoast

Thank you for your message and welcome to the TeamViewer Community! 🙌

I am afraid there is nothing we can do here in the Community to help you regarding this topic.

Please contact our support directly and explain them the situation: https://www.teamviewer.com/en/support/contact/ 

Best of luck,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

1 Reply
Posted by Moderator Moderator
Moderator
Solution

Re: Account past due - wish to cancel

Hello @LizzieCoast

Thank you for your message and welcome to the TeamViewer Community! 🙌

I am afraid there is nothing we can do here in the Community to help you regarding this topic.

Please contact our support directly and explain them the situation: https://www.teamviewer.com/en/support/contact/ 

Best of luck,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post