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Posted by
Henagon

Black screen still shows remote cursor moving on users screen

When remoting into devices with "show black screen" feature enabled, the teamviewer 'work securely' black screen graphic shows up for the users as expected, however they can still see my mouse cursor moving around. Is this a bug or by design? For our purposes we require there to be no mouse cursor visible to the user, just a static image. 

Also is it possible to customise the image shown, e.g. to show a company logo instead of the teamviewer 'work securely' graphic?

3 Replies
3 Replies
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Posted by Moderator Moderator
Moderator

Re: Black screen still shows remote cursor moving on users screen

Hello @ali1988

Thank you for your message and welcome to the TeamViewer Community! 🙌

The cursor should not be visible on the remote side. Could you please try to disconnect and connect again? Maybe it's just a bug.

For the moment, only a static image is available. We are working on improvements on this that will be released as soon as possible.

Best regard

Jean

French Community Moderator

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Posted by
Henagon

Re: Black screen still shows remote cursor moving on users screen

Hi @JeanK ,

Thanks for confirming that this is not normal behaviour. Unfortunately the bug is present in every remote session to every one of our 100+ remote systems (these systems all have identical hardware and software configuration, running Windows 10). Therefore disconnecting and reconnecting does not resolve.

Could you please advise if its possible to share diagnostic information with teamviewer so the bug could be addressed? Else do you have any suggestions for potential fixes, e.g. updating VGA driver on remote systems?

Thank you for confirming regarding static image, looking forward to this being customisable in the future.

 

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Posted by Moderator Moderator
Moderator

EDIT: Re: Black screen still shows remote cursor moving on users screen

Hello @ali1988,

Thank you for your message. 🙌

After checking with our developers, I can confirm that seeing the cursor on the remote side when activating the Black Screen is expected behaviour. Due to technical limitation, we cannot hide the cursor, and this, for Windows and macOS.

I thank you in advance for your understanding.

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!