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Posted by Community Manager
Community Manager

Re: Cancellation

Hi @BMTan 

We are moving all posts into this thread as it all is about the same topic (Please refer to the User Guidelines for more information).

I fully understand that you were hoping for a faster way than the answer I gave you and I apologize that I couldn´t give you a better one. But the fact is, that all cancellations must be submitted by submitting a ticket with your licensed account.

The service team will work on your ticket and reach out to you 👍 No worries!

Best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

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Posted by
Henagon

Re: Cancellation

My ticket is no longer visible when I search. Does this mean that it has been processed?

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Posted by Community Manager
Community Manager

Re: Cancellation

Did you receive a confirmation for the ticket? incl a ticket ID? If so - you can be assured it is being processed 👍

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

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Posted by
Henagon

Re: Cancellation

I was on the phone with the licensing department and I was told I was going to recieve those things but have not. If my ticket was deleted I don't want to wait to restart the process. Should I submit a new ticket?

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Posted by
Henagon

Re: Cancellation

Whenever I call I am now getting a voice recording that you are not taking calls and I need to submit a ticket. I have already submitted a ticket. On the phone I was told I was going to recieve an email confirmation. I have not recieved anything. Who do I need to contact? 

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Posted by
Digon

Re: Cancellation

Hi @Esther 

Your so called ticketing system never works as the team there will only say that the ticket should have been raised 28 days prior to the renewal date. 

However, this company does not have the courtsey to remind the clients in advance about the upcoming renewal. Is it for the fear of people dropping off? That is a very negative mindset for a company of your stature. 

So the ticket system is useless when someone wants to cancel the account when the renewal is automated and has happened. We have raised the ticket on the day our renewal happened. Your staff doesn't allow to cancel the contract. 

Bad way in today's times to keep customers. Totally regret we used your service. It is like people having to stick with an unhappy marriage when they want a divorce. Hope you get the point and relay it to someone who can take decisions. 

Thanks.

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Posted by Moderator Moderator
Moderator

Re: Cancellation

Hi @BMTan

Thank you for your reply.

I have confirmed that your account has been activated which means you are able to submit a ticket: https://community.teamviewer.com/t5/Knowledge-Base/How-to-submit-a-ticket/ta-p/72027

As my colleague mentioned ealier, we are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system.

Regarding TeamViewer subscriptions, the license does renew unless cancelled prior, as stated on the bottom of the original invoice: https://community.teamviewer.com/t5/Knowledge-Base/Subscription-renewal/ta-p/65605

Once you submit a support ticket, our support team must answer every case in the order they are received. 

Thank you in advance for your understanding.

Kind regards,
Yuri

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Posted by Moderator Moderator
Moderator

Re: Cancellation

Hi @catsys

I understand your anger and frustration. I apologize for any inconvenience caused.

Regarding TeamViewer subscriptions, the license does renew unless cancelled prior, as stated on the bottom of the original invoice. Also please note that it is possible to raise a ticket anytime and our support team will give you possible solution for you. You might not be able to get an answer you want, however it does not mean that you are not able to raise a support ticket. Our support team does always make sure to answer every single case and assist you.

Unfortunately, you would need to have this discussion with our support team in the support ticket as we cannot assist you with an issue like this via the community. However, I will forward your feedback internally. I appreciate your input and time in the community.

We thank you in advance for your understanding.

Kind regards,
Yuri

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Posted by
Digon

Re: Cancellation

Hi @Yuri_T 

Yes. Please forward the feedback internally. 

Our decision to purchase TeamViewer happened 3 years back. So the automated renewal was put in place then. I'm not asking for the answer I want, I am just pointing to fair business practices which should be initiated at TeamViewer's end.

A renewal due reminder is something that the society, as  a whole, has got used to. I'm sure you use personal services from Google and Amazon which also send you upcoming renewal notices. So, as a practice, start reminding your clients of their upcoming renewals in advance and give them a chance to go away if they want to, as a part of your policy. 

Regarding the support staff and the ticket, we already have opened one as stated earlier and they have started pointing to your EULA which really, really, needs a change. 

Have a good day!

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Posted by Moderator Moderator
Moderator

Re: Cancellation

Hi @catsys

Thanks for the input once again. I have already forwarded your feedback internally.

I understand your point and I would like to let you know that we take feedback very seriously as we are always striving to improve our services. We welcome any additional feedback you may have. 

Please do not hesitate to contact us if we can be of any further assistance. 

Have a wonderful day!

Kind regards,
Yuri

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Posted by
Photon

I want to cancel my license

TeamViewer Business 가입 라이선스 번호:**Information removed as per Community Guidelines** I wan to cancel it. Thanks a lot.

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Posted by
Henagon

Unable to submit a ticket for unsubscription.

When I filed the ticket last November for my unsubscription, I could not get any response. Also I sent several emails before my license expires to service@teamviewer.com but I never got any response. So I disabled my credit card not to authorize the renewal and signed out the Teamviewer account, now I am getting a mail from CreditReform on debt payment. I am so frustrated. I sincerely hope Teamviewer customer service does better than this.

Now I am looking for submitting a ticket again but now it directs the website www.teamviewer.com/support and I have been circling in this website for hours. I really hope the customer service PM me to resolve this.

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Posted by Moderator Moderator
Moderator

Re: Unable to submit a ticket for unsubscription.

Hi @j4756,

We are sorry to hear about it.

In this situation, please call our support team instead of raising a ticket. Our support team will help you to investigate it further.

Kind regards,

Fiona

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Posted by
Henagon

Re: Cancel my subscription

TEAMVIEWER payment and subscription management is the biggest joke! It's now 2020. I should be able to log in, see the services we pay for and manage them how we see fit. Holding customers hostage and asking for a ticket 

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Posted by
Photon

Cancel endpoint

Hi,

I received an automatic renewal for endpoint but I want it cancelled as I don't use it.

Can you please process its cancellation?

thanks

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Posted by Moderator Moderator
Moderator

Re: Cancel endpoint

Hi @lavenderpup ,

Thanks for your post.

Regarding TeamViewer subscriptions, we are not able to cancel your subscription in the community.

The license does renew unless cancelled prior, as stated on the bottom of the original invoice. Please raise a ticket in order to request a cancellation so our support team will give you possible solution for you. 

We thank you in advance for your understanding.

Kind regards,
Yuri

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Posted by
Electron

Re: I want to cancel my subscription for a full refund

I did the same, but they make it very hard to cancel an account. I still have yet to figure it out.

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Posted by
Electron

Re: Cancel my subscription

Your link to open a ticket leads nowhere that you can open a ticket. there is literally nowhere on the site that you can open a ticket. This is a very frustrating customer service experience. 

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Posted by
Henagon

Re: Cancel my subscription

I agree and have had the same experience

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Posted by
Digon

Re: Cancel my subscription

Somehow I'm not surprised how many people come to this post.  I suppose there are a lot of unhappy Teamviewer customers out there, and I am one of them.  

I guess I'll be cancelling next year, too.  Enough of NO CUSTOMER SUPPORT, just lip service and, 'Oh, let me sell you another feature.'  

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Posted by
Henagon

Re: Cancellation

The same thing it happening to me. Really is embarrassing that a prestige company use this kind of tactics to keep the clients trapped and get more money.