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Posted by
Photon

Demo Version Error Message

Capture.JPG

Why do I get this error? I'm connecting to a server that is using a customized QuickSupport app. It's the only way the software vendor allows connection. I'm only able to stay on 5 minutes and then it times out.

Thanks.

6 Replies
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Posted by TeamViewer Staff
TeamViewer Staff

RE: Demo Version Error Message

Dear @fmoladavis

Thank you for your post. 

You get this message, because you make connections to customized moduls with your free TeamViewer version.

You need a commercial license to remote server systems or for connections to customized Quick-Support or Host moduls. Therefore, termination after 5 minutes is an expected behavior.

In case you are interested in buying a commercial license or have any questions please do not hesitate to contact our salesteam any time here

Best regards.

Reyhan

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
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Posted by
Photon

Re: RE: Demo Version Error Message

@Reyhan wrote:

Dear @fmoladavis

Thank you for your post. 

You get this message, because you make connections to customized moduls with your free TeamViewer version.

You need a commercial license to remote server systems or for connections to customized Quick-Support or Host moduls. Therefore, termination after 5 minutes is an expected behavior.

In case you are interested in buying a commercial license or have any questions please do not hesitate to contact our salesteam any time here

Best regards.

Reyhan


Okay so is there a specific download for users who are using the free version? If so, can you please provide the link. I use TeamViewer for personal use on my personal devices only and the message and time limit is very frsutrating. I have not had this issue in the past.

Thank you for your support! Still love your product.

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Posted by
Electron

Re: RE: Demo Version Error Message

Hello,

my account is licensend and i still got this problem. I uninstalled Teamviewer several times, I cleaned ones the Registry, nothing helps. I am getting so mad about this I did not installed teamviewer anymore.

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Posted by Community Manager
Community Manager

Re: RE: Demo Version Error Message

Hi @Georgevdley 

Thanks for your post.

Are you logged in to the Computers & Contacts list with your licensed account when getting the message?

Thanks and best,

Esther

Community Manager

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Posted by
Electron

Re: RE: Demo Version Error Message

Yes, my account was privat but is now changed into commercial


@Esther wrote:

Hi @Georgevdley 

Thanks for your post.

Are you logged in to the Computers & Contacts list with your licensed account when getting the message?

Thanks and best,

Esther


 

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Posted by Community Manager
Community Manager

Re: RE: Demo Version Error Message

Ok - great to hear! Thanks @Georgevdley !

Community Manager

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Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started