Did you already try the new Windows 10 October 2020 Update?

Share your feedback and experience with TeamViewer on the new Windows build with our developers here.

Posted by

Error trying to update to version 15

There is error on updating remote from laptop as well as trying to update from the Windows 7 pc itself;  can I just install 15 over the older version?

Or, can I reverse laptop to version 14?

Desperately need help.



1 Reply
1 Reply
Posted by Community Manager
Community Manager

Re: Error trying to update to version 15

Hi @heartless 

Thanks for your post.

If the update from within the software does not work, you can try to download and install TeamViewer in the new version directly from our homepage:

You do not need to uninstall your TeamViewer 14 for this, but you need to make sure that the TeamViewer app is closed during the install.

The new version will overwrite the old version.

Thanks and best,


Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started