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Posted by
Henagon

Help please

I need to help a friend they have quicksupport 12 What app do I need and that is compatible with a MacBook Air 

1 Accepted Solution

Accepted Solutions
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Posted by
Digon
Solution

Re: Help please

It's always a good idea to keep your TeamViewer client as up to date as possible. With commercial license and latest client, you will be able to connect to legacy versions anyway. As for pricing, it could be different for each country. In my case, they ask to pay for a full year ahead. Also, note that most likely you will have to pay extra for the ability to connect to Mobile devices (see "Support for Mobile Devices" option on your screenshot). I think they consider Android devices as Mobile ones. Anyhow, I suggest you request a trial licence before buying, so you could check if it suits your needs. You can request a 14-day business trial by filling this online form: https://www.teamviewer.com/en/content/request-business-trial/

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17 Replies
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Posted by
Henagon

Help please from a mod

I currently have teamviewer 15.11.6 on my macbook air and the device I am trying to connect to is a android box.Currently have a free license but it won't connect.Any help is appreicated.

Screen Shot 2020-10-31 at 1.12.10 PM.pngimage1.jpegimage2.jpegScreen Shot 2020-10-31 at 1.01.58 PM.png

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Posted by
Henagon

Re: Help please

46 views no responses serious!

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Posted by
Digon

Re: Help please

Hello, as a rule of thumb, to connect to a remote host with v12, you will also need to use a v12 client unless you have a commercial license, of-course. So to quickly answer your question, you need a TeamViewer v12.0.258820 for macOS which you can find here: https://download.teamviewer.com/download/version_12x/TeamViewer.dmg

The problem is you didn't mention what version of macOS installed on your MacBook Air, neither which OS your friend has, thus this lack of replies. You see, Teamviewer 12 is relatively old and could be incompatible with newer OS versions. Unless both of your computers are old, updating TeamViewer to v15 on both ends is strongly suggested.

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Posted by
Henagon

Re: Help please

665E6A92-D40E-4E6F-9553-1CE6F03B23EB.jpeg

 

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Posted by
Henagon

Re: Help please

post Help please - TeamViewer Community.png

 

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Posted by
Henagon

Re: Help please

Now the Mac’s OS was updated it did have Mountain lion on it before 

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Posted by
Digon

Re: Help please

TeamViewer v12.0.258820 should work fine on your MacOS 10.13.6.

However, QuickSupport and QuickSupport Add-on version differences on another side could be a problem. Nevertheless, this shouldn't stop you from updating your MacOS Teamviewer client to v12.0.258820 and trying out.

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Posted by
Henagon

Re: Help please

Ok so I downloaded that version should I log back in thou post 2 Help please - TeamViewer Community.png

 

post 3 Help please - TeamViewer Community.png

 

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Posted by
Digon

Re: Help please

That's funny. For the pure experiment, I've tried to establish a connection between two different machines using TeamViewer v12 with the free licenses on both sides. Guess what? It doesn't work anymore, lol.
It must be the company's new policy to shove down commercial license into our throats to be able to connect with their legacy software.

If your remote host with Android doesn't support latest QuickSupport (v15) - in this situation, not much could be done other than buying yourself a license, I'm afraid.

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Posted by
Henagon

Re: Help please

Ok so it will only be me using this software and helping people with computers and android box’s and should I update teamviewer to the latest version version when I do buy a license 

5D92ED09-FBF3-43E6-9C37-2471B06015E5.png

Would this license be suitable ? And is payments monthly or yearly ?

Highlighted
Posted by
Digon
Solution

Re: Help please

It's always a good idea to keep your TeamViewer client as up to date as possible. With commercial license and latest client, you will be able to connect to legacy versions anyway. As for pricing, it could be different for each country. In my case, they ask to pay for a full year ahead. Also, note that most likely you will have to pay extra for the ability to connect to Mobile devices (see "Support for Mobile Devices" option on your screenshot). I think they consider Android devices as Mobile ones. Anyhow, I suggest you request a trial licence before buying, so you could check if it suits your needs. You can request a 14-day business trial by filling this online form: https://www.teamviewer.com/en/content/request-business-trial/

View solution in original post

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Posted by
Henagon

Re: Help please

Thanks

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Posted by
Henagon

Re: Help please

So I was just messing around with teamviewer on my Mac and quicksupport on my iPhone.Connected not a problem shows my iPhone and was able to open things and move around.So why won’t this work for the android box ?

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Posted by
Digon

Re: Help please

Again the lack of crucial details. Like what versions of TeamViewer are in use on both ends this time? On your macOS and iOS. Also, have you activated commercial trial or still using Free license?

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Posted by
Henagon

Re: Help please

Nevermind got it thanks for the help.All I Did was have to log into the google play store on my android box and update it.

Macbook air 

High Sierra 10.13.6

teamviewer 15.11.6

android box

quicksupport 15.11.152 updates from google play

quicksupport add-on 10.0.3086 

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Posted by
Henagon

Re: Help please

My last question is when I open up teamviewer and log into my android box I don't see my cursor on the android box only on my macbook teamviewer.Is there a way to have it appear on the android box ?

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Posted by
Digon

Re: Help please

As for mouse cursor, see this thread. If nothing changed since that time, then it's not possible.