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Posted by
Henagon

How can I cancel my subscription

I once have a Teamviewer account(not this one now I'm login) with a remote access license.

I DELETE that account BEFORE I realized that I haven't cancel the subscription yet.

Here's my question, after I delete my account, does the subscription stop automatically? If not, what should I do to cancel that subscription?

Please help, thanks.

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: How can I cancel my subscription

Hi @dangelo77,

Thank you for your post and we are happy to help.

For your security, all cancellations must be submitted in written form, by submitting a ticket with your licensed account. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.

Deleting the account doesn't mean you have canceled or terminated your subscription.

I hope this clarifies it for you.

Best regards,

Fiona

Chinese Community Moderator

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