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Posted by
Electron

How to make a remote update?

Recently, I can not connect remotely to a computer, it displays a message

"the remote teamviewer is running an old version which is out of date. therefore you cannot connect to this version anymore.Your connection partner can update TeamViewer by clicking on help - check for new version"

If the remote computer is very far away, how can I update the program remotely if the connection is blocked?

6 Replies
6 Replies
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Posted by Moderator Moderator
Moderator

Re: How to make a remote update?

Hello @Artyou

Thank you for your message.

TeamViewer has been sending many warnings that you need to update the remote TeamViewer.

TeamViewer never hardblocks without warning the user before.

We are sorry to hear that now you have been blocked, but there is no workaround for this. Someone will need to update TeamViewer manually on the remote computer.

You will find all the information you need in our Knowledge Base article here: Enjoy using the best version of TeamViewer we made so far! - How to proceed? in the Section general (second dot)

We hope that you will still find a solution to update the remote side.

Cheers

Jean

French Community Moderator

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Posted by
Photon

Re: How to make a remote update?

You only see the warnings when you use Teamviewer. I use it very rarely to access a remote server that has no monitor or keyboard. So, I never saw any warnings. Now you've deliberately blocked me. I have to buy a monitor and keyboard to access the system. I think you'll find this is a marketing disaster.

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Posted by
Henagon

Re: How to make a remote update?

@JeanK 

 

I've never recieved a warning of this kind, wether it be the TV UI or email. I was never made aware of this potential block.

Don't you think if everyone was made aware of it, we wouldn't be at this problem of being locked out right now?

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Posted by
Photon

Re: How to make a remote update?

So theres a problem with acessing the remote computer, never recieve any warning. Never an update in any software that i work, bloked me from use. So at the moment i will chose another software, and going to travel to uninstall and install another software, that reminds me that i can upgrade any time ... without blocking me ...
This is the last time i will use teamviewer...  i´m been use since the version 6.. ALWAYS upgrating without blocking me from using it. That was a smart move... to quit ...

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Posted by
Henagon

Re: How to make a remote update?

You should make a mini-app available just for this situation. We could download the app, then let it still communicate with older versions of tv, and be limited to ONLY allow you to kick off the upgrade unattended, no other interaction. Do you already have this?

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Posted by
Henagon

Re: How to make a remote update?

Same issue here.
A computer 10000Km far away, nobody can go and update manually, I just lost him.

If I need to send someone, I will make him uninstall Teamviewer and add **Third Party Product**, way cheaper and with same functionalities