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Posted by
Henagon

I can not connect to the remote computer

Hello! I installed TeamViewer for personal non-commercial use. I have Windows 10. I tried to connect to a remote computer: I entered the identifier and password. A window appeared with a connection message (computer name) and that’s all, there are no more messages. I would be grateful for any help.

1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: I can not connect to the remote computer

Hello @BSorin,

Thank you for your additional information.

I recommend you to first restart the TeamViewer service on your computer.
If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

We explain how to proceed right here:Restart TeamViewer service.gif

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

1 Reply
4 Replies
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Posted by Moderator Moderator
Moderator

Re: I can not connect to the remote computer

Hello @BSorin,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Could you please send us a screenshot of this connection message you are referring to?

Note: Please make sure to protect your data by hiding private information in your screenshots.

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

Highlighted
Posted by
Henagon

Re: I can not connect to the remote computer

Scr.PNG

Posted by Moderator Moderator
Moderator
Solution

Re: I can not connect to the remote computer

Hello @BSorin,

Thank you for your additional information.

I recommend you to first restart the TeamViewer service on your computer.
If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

We explain how to proceed right here:Restart TeamViewer service.gif

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

1 Reply
Highlighted
Posted by
Henagon

Re: I can not connect to the remote computer

Thank you very much. That helped. Everything worked.