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Posted by
Photon

Immediate refund requested

My subscription (account ending in 1820) was inadvertently renewed on 13 January (today).  I wish to exercise the 7 day cancellation option.  Thank you.

2 Replies
2 Replies
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Posted by Moderator Moderator
Moderator

Re: Immediate refund requested

Hi @mle4721 ,

Thank you for your post.

If you wish to terminate your subscription, please submit a ticket at the latest 28 days prior to the renewal date. Or your subscription will renew automatically.

Please feel free to contact our support team if you wish to terminate your subscription.

All the best,
Yuri

Japanese Community Moderator

Did my reply answer your question? Accept it as a solution and like the post to help others.
解決策が見つかったら、いいねや解決策として承認をクリックしてください。

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Posted by
Henagon

Re: Immediate refund requested

Tell me please, how I can submit a ticket if by yout link form for submit is missing.