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Posted by
Henagon

License activation

Hi,

We have recently purchased a TeamViewer Premium for our company and registered TeamViewer account. For some reason we cannot assign license to our active account.

Invoice Nr. is [please don't post any personal information]

2 Replies
2 Replies
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Posted by
Henagon

Re: License activation

Hi,

I can see that Invoice number was errased from my post with the mark that it is a personal information. In this case please tell me which e-mail is better to use for service requests. The one I used in the beginning was service@teamviewer.com. I did send my request on 13.03.2020, but there was no reply on my message until this day.

I have also tried to call customer service, both local and german, without any luck. It seems that it is impossible to get through.

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Posted by Moderator Moderator
Moderator

Re: License activation

Hello @VlaMai,

Thank you for your message. 🙌

You will find all the information you need how to submit a ticket here: How to submit a ticket

Cheers,

Jean

French Community Moderator

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