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Posted by
Henagon

License not working

I upgraded my membership yesterday and it worked, logged in today and showing as free user

Cant create support ticket, HELP!

2 Replies
2 Replies
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Posted by Community Manager
Community Manager

Re: License not working

Hi @ThinkMoney 

Thanks for your post.

Would you mind checking with your accounting whether there are outstanding invoices? This would explain why the new license is not working.

I hope this info helps,

Esther

Community Manager

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Posted by
Henagon

Re: License not working

Thanks Esther, I believe there was and thats why we went ahead and tried to pay with credit card. That may not have been the right way to do it