My Security Blocks access to my TeamViewer account

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woodd
woodd Posts: 2
in General questions

I have a corporate teamviewer 15 account. 

I was out of town visiting with family and did not have access to my Work email account. So I installed teamviewer on my Sisters PC, and attempted to login to my work PC.

I guess the security protocol is to send me an email to validate that I can trust the PC I am attempting to connect from. 

However, I was using Teamviewer in an attempt to login to my work PC to access my work email. That is to say, I could not add my sisters PC to the trusted list of computers because I did not have access to my work email or PC.

Is there a way to get around this?

 

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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠
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    Hi @woodd，

    Thanks for your message and I'm more than happy to help!

    As an alternative to the Trusted Devices authorization process, you can enable two-factor authentication on your account instead. If you are using two-factor authentication, then the Trusted Devices authorization email won’t be required anymore when you sign into your account on a new device.

    Learn which Security codes and apps you can use for your two-factor authentication.

    You can find more information about the activation and deactivation of two-factor authentication here.

    I hope this helps.

    Best regards,

    Fiona

    Fiona_G
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