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Posted by
Digon

Not Receiving Device Activation/Confirmation Email

Hi,

I'm attempting to login to Teamviewer on my account (not this one) but receive the message that I need to confirm that this device can be trusted. It's been about an hour and I haven't received an email, I've checked my junk mailbox as well.

I also attempted to activate two-factor as a workaround, but that required me to login as well.

Any help would be appreciated!

1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Not Receiving Device Activation/Confirmation Email

@J-C just to make sure we are talking about the same email...🙈

Are you not receiving:

  • The TeamViewer account activation email?
    If this is the case, don't worry, your account is activated. You can connect to it without any problems on a trusted device.

  • The trusted device verification email?
    If this is the case, you will need to open a ticket. Only our support engineers can process a whitelisting that will fix this issue.

If you need any further information, please let me know. 🙌

Cheers,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

12 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: Not Receiving Device Activation/Confirmation Email

Hello @J-C

Thank you for your message.

I just whitelisted your email, you should receive the emails again. 🙌

Could you confirm on your side?

Many thanks in advance!

Cheers,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

Highlighted
Posted by
Digon

Re: Not Receiving Device Activation/Confirmation Email

Pm sent with main email affected!

 

Thanks

Highlighted
Posted by Moderator Moderator
Moderator

Re: Not Receiving Device Activation/Confirmation Email

Hello @J-C

I whitelisted the account you mentioned in your private message. 🤓

Could you try and tell me if it is working now? 😇

Many thanks in advance.

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

Posted by
Digon

Re: Not Receiving Device Activation/Confirmation Email

@JeanK 

I still have yet to receive it unfortunately

4 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Not Receiving Device Activation/Confirmation Email

@J-C just to make sure we are talking about the same email...🙈

Are you not receiving:

  • The TeamViewer account activation email?
    If this is the case, don't worry, your account is activated. You can connect to it without any problems on a trusted device.

  • The trusted device verification email?
    If this is the case, you will need to open a ticket. Only our support engineers can process a whitelisting that will fix this issue.

If you need any further information, please let me know. 🙌

Cheers,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

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Posted by
Digon

Re: Not Receiving Device Activation/Confirmation Email

@JeanK 

Sorry for the confusion, I meant a trusted-device activation email. I'll open a ticket with them. Thanks for the help!

J

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Posted by
Henagon

Re: Not Receiving Device Activation/Confirmation Email

Same issue here. Not receiving trusted-device activation emails. Also tried changing my email and I don't receive the validation email. 
Can you please whitelist my email address ASAP? Thanks.

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Posted by
Electron

Re: Not Receiving Device Activation/Confirmation Email

same issue

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Posted by
Electron

Re: Not Receiving Device Activation/Confirmation Email

I don't recieve any emails of any kind...

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Posted by
Henagon

Re: Not Receiving Device Activation/Confirmation Email

Hi JeanK,

I have purchased my software this afternoon, but no activation key was received.  I have logged off my software and logged back in and the status is still showing as Trial version *expired*  Can you assist please?

Many thanks, Peter

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Posted by
Henagon

Re: Not Receiving Device Activation/Confirmation Email

Hi JeanK,

I have received my activation code, it was sent today after 10am.  TeamViewer is now working.

Kind regards, Peter

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Posted by
Henagon

Re: Not getting confirmation email containing a device authorization link

I am not getting email confirmation when I change emails.

is the email flagged?

Thanks

Rick