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Posted by
Digon

Remote access without remote user approval each time

Hi,

Since upgrading TV to ver. 15.2.sxx, I am unable to access my very old father's computer without him having to confirm each time that I am allowed to access it. He's no longer able to do so quickly enough...

I need to access his computer without any intervention from him. (His computer and his TV are both on at all times.)

Would someone please direct me to the instructions for this, for ver. 15.2.xxx (the old instructions I find lead to tab items that no longer exist).

Thank you,

JF

 

7 Replies
1 Accepted Solution

Accepted Solutions
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Posted by
Digon
Solution

Re: Remote access without remote user approval each time

Hi Yuri,

Thank you for replying -- much appreciated!

Because I am not at the remote location and don't go there as often as I should, I wanted to make sure that these are the complete instructions. In other words, once I allow Full Access and set a password on the remote PC, I could then remotely access it without the remote PC owner (a very old man) needing to authorize it, yes? Nothing else necessary?

Questions:

1. Would I be requested to enter the password of the remote PC from my location?

2. Does it matter that the remote PC is registered as one of my own assets? If that's a problem, could you point me to where I de-list it?

Thank you again,

JF

 

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7 Replies
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Posted by Moderator Moderator
Moderator

Re: Remote access without remote user approval each time

Hi @JosephusFlavius ,

Thank you for your post.

Could you please check if your endpoint device has been setup for Full Access by clicking Extras > Options > Advanced > Advanced options > Access Control - Full Access?Full access.png

In order to setup unattended access, please read this article.

Hope this will be helpful.

All the best, 
Yuri

Japanese Community Moderator

Did my reply answer your question? Accept it as a solution and like the post to help others.
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Highlighted
Posted by
Digon
Solution

Re: Remote access without remote user approval each time

Hi Yuri,

Thank you for replying -- much appreciated!

Because I am not at the remote location and don't go there as often as I should, I wanted to make sure that these are the complete instructions. In other words, once I allow Full Access and set a password on the remote PC, I could then remotely access it without the remote PC owner (a very old man) needing to authorize it, yes? Nothing else necessary?

Questions:

1. Would I be requested to enter the password of the remote PC from my location?

2. Does it matter that the remote PC is registered as one of my own assets? If that's a problem, could you point me to where I de-list it?

Thank you again,

JF

 

View solution in original post

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Posted by
Digon

Re: Remote access without remote user approval each time -- NOT SOLVED!

Hi,

Unfortunately, this issue was not solved by the advice provided earlier.

All the settings indicated in Yuri_T 's advice were set and confirmed. But, when I try to connect, the remote computer still requires remote confirmation, which is what we want to avoid (because the user is too old and no longer capable of dealing with).

And, after the remote confirmation was provided, the remote desktop required additional remote confirmation to allow me to make changes to anything. Again, that too must be made automatically or else we cannot use Teamviewer.

I would greatly appreciate the full set of instructions that allow the main user (me) to  access, make changes, and control the remote desktop without requiring any involvement of the remote user. I would really appreciate a *complete* anwser, with all the details and steps, because we do not go there often enough and need to resolve this over a single visit.

Please indicate in the instructions whether my being logged onto the remote Teamviewer software (same login as I am on my base station login) helps or prevents it from working as desired. 

Thank you again,

JF

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Posted by
Digon

Remote access without remote user approval each time - FOLLOW UP

Hi All,

This is a follow up to an older query which, unfortunately, is not solved:

https://community.teamviewer.com/t5/General-Questions/Remote-access-without-remote-user-approval-eac...

Original query:

Hi,

Since upgrading TV to ver. 15.2.sxx, I am unable to access my very old father's computer without him having to confirm each time that I am allowed to access it. He's no longer able to do so quickly enough...

I need to access his computer without any intervention from him. (His computer and his TV are both on at all times.)

Would someone please direct me to the instructions for this, for ver. 15.2.xxx (the old instructions I find lead to tab items that no longer exist).

FOLLOW UP/UPDATE

Unfortunately, this issue was not solved by the advice provided earlier.

All the settings indicated in @Yuri_T 's advice were set and confirmed. But, when I try to connect, the remote computer still requires remote confirmation, which is what we want to avoid (because the user is too old and no longer capable of dealing with).

And, after the remote confirmation was provided, the remote desktop required additional remote confirmation to allow me to make changes to anything. Again, that too must be made automatically or else we cannot use Teamviewer.

I would greatly appreciate the full set of instructions that allow the main user (me) to access, make changes, and control the remote desktop without requiring any involvement of the remote user. I would really appreciate a *complete* anwser, with all the details and steps, because we do not go there often enough and need to resolve this over a single visit.

Please indicate in the instructions whether my being logged onto the remote Teamviewer software (same login as I am on my base station login) helps or prevents it from working as desired.

Thank you again,

JF

 

Highlighted
Posted by Moderator Moderator
Moderator

Re: Remote access without remote user approval each time

Hi @JosephusFlavius ,

Thank you for your reply.

First, could you please check if you setup "Full access" on a local devices on top of the setting I mentioned ealier?

TeamViewer software > Extras > Options > Advanced > Show advanced options > Advanced settings for connections to other computers > Full AccessFull access 1.png

Secondly, with regards to your first question, if you do not setup anything, the answer is Yes as a default.

This is the basic connection.

How it Works

On your friends' and family members' computers

  1. Ask your friend or family member to install the TeamViewer Full Version in their computer.
  2. Ask your friend or family member to share their TeamViewer ID and password.
  3. You can connect to your friend's or family member's computer.

On your computer

  1. Install the TeamViewer full version software.
  2. On your computer, enter the TeamViewer ID of your friend or family member under the heading Control Remote Computer.
  3. Click the Connect to partner button.
  4. Enter the TeamViewer password of your friend or family member.
  5. You can work on that computer as if you were sitting directly in front of it.

 

Thirdly, with regards to your second question, you do not have to put your remote device information on your computer and partner lists. You can make a connection as the above instruction. (This isn't an unattended access.)

Finally, as you explained, I understand that you would like to make an unattended access. So you must setup one of the below instructions.

1) Setup personal password on the remote device.

Personal password

The personal password is a password defined by you. If you enter a password, you will be able to use that password anytime in place of the randomly generated temporary password to access this computer (unattended access). 

Under Extras --> Options --> Security--> Under Personal password (for unattended access) --> Password --> Type in your password --> Confirm password  Repeat your chosen password to confirm it --> click OK

The password you are choosing will never be visible to you or anybody else. Instead of the password you will see black dots. 

personal password.png

 

2) Setup the easy access

As an alternative option to a password for unattended access, you can also grant your own TeamViewer account Easy access. With this feature, no password is set and you can easily connect to your device when logged in to your TeamViewer account.

This method can be classified as very secure because such access is only possible via a TeamViewer account, which can be protected additionally with the Two-factor authentication. 

To activate Easy acces the device must be assigned to your TeamViewer account.

Watch this video to get a guided tour of how to activate Easy Access: 

 

Note: You can only assign your device to your account if you have administrative rights and TeamViewer is installed.

If activated, access to the computer is only possible in the following cases:

  • Easy access without password is only possible with your TeamViewer account.
  • For other connections the TeamViewer ID and the password of the device are required.
  • If in the TeamViewer settings you deactivate the random or personal password, you, and only you, have access to the device via your TeamViewer account. 

Note: If the device is in a shared group, then all contacts that use the group, also have easy access to the device.

To activate easy access to a computer, start TeamViewer on the computer and make sure to be logged in to your TeamViewer account.

Note: If you have never used your TeamViewer account on a device, with an app or within a browser, you have to authorize the account usage at the first login.

If the device is already assigned to your TeamViewer account: Click Extras --> Options --> Security --> under Personal Password (for unattended access) activate the checkbox Grant easy access --> click OK

If the device is not yet assigned to your TeamViewer account: Click Extras --> Options --> Security --> click the Configure... button --> The Assign to account dialog box will open --> Click the Assign button --> Under Personal Password (for unattended access) activate the Grant easy access checkbox --> click OK.

You have activated easy access for this device.

easyaccess.png

Note: You must activate this function individually for each computer.

Hope this will be helpful.

All the best,
Yuri

Japanese Community Moderator

Did my reply answer your question? Accept it as a solution and like the post to help others.
解決策が見つかったら、いいねや解決策として承認をクリックしてください。

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Posted by
Digon

Re: Remote access without remote user approval each time

Thank you, @Yuri_T. We will review the settings you pointed to again as soon as someone is there to do it.

Much appreciated,

JF

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Posted by
Henagon

Re: Remote access without remote user approval each time

This one worked for me. Also, I believe is required to have the full acccess setup in case you are using wake on lan functionality.

 

Thanks