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Posted by
Henagon

Team Viewer Business license showing Free on Account Management Console and End users

We have purchased TeamViewer Business license last February. We was using it porperly. But this license have been changed to Free license automatically. it is showing free on End user and Account Management Console.

I have tried to resolve it but fail. Also I tried to create a support ticket from Teamviewer site but fail due to I did not get any support link on this site.

Any one can help me Please.

Thanks

2 Replies
1 Accepted Solution

Accepted Solutions
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Posted by
Henagon
Solution

Re: Team Viewer Business license showing Free on Account Management Console and End users

Hi,

The Problem have been resolved automatically. I think it was TeamViewer backend problem.

Thanks

Shamim

View solution in original post

2 Replies
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Posted by Moderator Moderator
Moderator

Re: Team Viewer Business license showing Free on Account Management Console and End users

Hello @ShamimReza,

Thank you for your message and welcome to the TeamViewer Community! 🙌

We are sorry for the inconveniences caused.

If you cannot submit a ticket, please contact our customer support via phone: https://www.teamviewer.com/en/support/contact/ 

I hope you will be able to sort this out as soon as possible.

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

Highlighted
Posted by
Henagon
Solution

Re: Team Viewer Business license showing Free on Account Management Console and End users

Hi,

The Problem have been resolved automatically. I think it was TeamViewer backend problem.

Thanks

Shamim

View solution in original post