Announcements

Did you already try the new Windows 10 October 2020 Update?


Share your feedback and experience with TeamViewer on the new Windows build with our developers here.

Highlighted
Posted by
Photon

TeamViewer 15 and Log Me In Rescue mutually exclusive?

Hi all,

I'm a Mac user  having a problem with TeamViewer and LogMeInRescue. Both work fine individually, however if I have TeamViewer  installed (I use this to provide remote support), then I cannot receive remote support from people using **Third Party Product** rescue (principally Microsoft). As a test, I found fully uninstalling TeamViewer and restarting resolves the issue, but that's really not a solution as I need to use TeamViewer.

When TeamViewer is installed the LogMeInRescue provider can see the Chat screen, but not my desktop. the Privacy preferences 'Accessibility', 'Full disk access' and 'Screen recording' are set to allow both services.

MacOS 10.15.7 - TeamViewer 15.9.4 - Log Me In Rescue 7.13

Thanks for any help.