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Posted by
Henagon

Commercial Use? Seriously...

So I've been using TeamViewer for the better part of 8 years.  I found the product while working for a security integrator who used it commercially and fell in love with it.  I can think of at lest 10 companies using the product today due to my praise and recomendation including the company I currently work for.  I use TV personally to access my home PCs while at work and to assist my kids and elderly parents who live on the opposite ends of the state.  The company I work for has a commercial account and every PC they have has a TV client installed on it.  I typically log into the client on my work laptop with my personal account and use it to remote into my PC at home while at work, always the same PC.  Today my wife needed some help getting the printer to work and when I remoted in TV decided after 8 years of the same pattern of personal use today was the day to act the fool and flag my account.  So the five minute limit that is more like 90 seconds is utterly useless.  I had to spend time and use resorces at work to print out the account review request form and scan it to get this addressed but hours latter I'm still waiting for it to be resolved.  And now I find myself having to leave work early so I can drive home to assist my wife.  Hoping TV gets the **bleep** straightened out soon or I'll need to find an alternate solution with less **bleep** to navigate.

Not happy and rethinking my praise for your product...

Michael

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Posted by
Henagon

Re: Our Software must be licensed for professional use

I have had the same thing happen.  Randomly I started getting the screens below.  I've sent in the declatarion that I'm only using private use and got the ok back that my ID's are good.  I was even clear I DO use my work comptuer on my home networtk to connec to my works VPN, and THEN connect back to my home network to use my personal comptuer that i'm sharing screens with while at home lol.  I only use it for personal use to play music, check email, my home server, and assit the family with network issues.  My request was still granted. ( I used teamviews as a nice KVM switch mostly).  Below are the pictures in the order I get them from when I open Teamviwer until it kicks me off after a few min.  Currently on Version 15.10.5 all around.

I have no idea where to go from here...

team1.pngteam3.pngteam2.png

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Posted by
Henagon

Re: Our Software must be licensed for professional use

LOL

The lady has a different dressing here on my device.

Is there really a need to change the dressing?Is there really a need to change the dressing?

It looks they are serious this time...

I request a reset on my account, and got approved; but when I wanted to start a connection, this lady showed up again...I submitted a second request, and waiting for their reply now. If this wouldn't work, I'm thinking to convert to other remote softwares.

 

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Posted by
Electron

How to submit a ticket to have account unflagged for commercial activity.

How to submit a ticket to have account unflagged for commercial activity?

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Posted by
Electron

Re: TeamViewer thinks I’m using the software commercially!

Why does it seem like this problem is growing in scope?  Did something change recently?  I've had a TV account for AGES, and now all of a sudden, I get this nonsense about commercial use when I've done nothing of the sort.  For 98% of my use, I'm on my local network connecting to machines on it, not even externally, so why do you feel the need to interrupt my sessions with false accusations?

Thanks,

-AngryAirWick

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Same thing happened to me yesterday after about 9 months of using Team Viewer with no issues.  Nothing changed, I am still using it strictly for personal use, but the error came up.  I submitted the form for them to investigate, and their investigation was "unable to prove private use", so I have now submitted the Declaration of Private Use form, or whatever it's called.  We'll see how it goes, but I'm beginning to suspect this is a scam.  They certainly don't have to support free private use, I understand that and I appreciate that they do (or that they did?).  But don't claim you do support it and then freeze everyone's account for so called commercial usage.

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Same thing happened to me. Surprisingly when only using the local network to connect to in home PCs. I didn't even bother with the form as it never works and still takes months. I used some program such as TVtools AlterID which reset the teamviewer ID, which worked right away.
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Posted by
Electron

Re: TeamViewer thinks I’m using the software commercially!

I got the same issue... don't understand how it perceives what I am doing as "commercial"... I only use Teamviewer to have access to my desktop computer from my laptop, especially to control my music, in the same exact room I'm sitting in...

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Posted by
Digon

Re: Free version of TeamViewer Issues

Thanks for the insight, but the NAS is running Windows 7 Pro. I can't stand the Windows Server variants so I stick with the regular desktop versions.

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Posted by
Henagon

Re: Free version of TeamViewer Issues

I literally just connected to my home PC from my android and I got disconnected with the popup out of the blue. It then said I can reconnect a minute from now but every time I would try it would extend it another minute. I only have a few devices on my account.

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Posted by
Digon

Re: Free version of TeamViewer Issues

Well here is a bit of information.

On my new to me desktop (bought it used from a friend) I can not use Teamviewer to connect to any of my remote computers. This includes my HTPC and my NAS. I get a message about being blocked because of high activity or something along those lines.

Today, I got on my HTPC and opened Teamviewer. Tried to establish a TV connection from my HTPC to my NAS and it worked, without issue.

So why can I use my HTPC to connect to my NAS, but I can't use my new gaming rig/main desktop computer to connect to my NAS?

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Posted by
Henagon

Connection Blocked Because of Very High Activity Level

My connection is being blocked and the error message is "WE ARE SORRY FOR INTERRUPTION!  Your connection has been blocked because of very high activity level.  If this activity is intentional, please subscribe to a license plan to continue the usage."

I've never seen this message before and it is confusing.  This isn't saying commercial use is expected.  A couple of weeks ago I had the commercial use is expected message and I submitted a request to fix it.  They removed the commercial use issue and then a few days later I had this message.  This first appeared while I was attempting to connect to one of my parent's computers while in a car (someone else was driving) and hotspotting my connection to my laptop.  I was coming in and out of cell service and don't know if that was the initial cause.

Can anyone tell me how this was triggered and how I can fix it.  I had just been cleared from commercial use and already submitted the request again but nothing has happened yet.

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Posted by
Photon

Re: TeamViewer thinks I’m using the software commercially!

so all of a sudden a bunch of people who've been using teamviewer for months (in my case, years) without issue are getting hit with commercial use claims? just as half the workforce is working from home? must just be a coincidence and not teamviewer using extenuating circumstances to push their payed services on people. surely the software would be able to tell when two connected computers are on the same network, no? why would anyone need to use it for work on a computer that's 6 feet away?

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Posted by
Photon

Cannot use free version anymore for volunteer work

I'm a senior guy (82) who does a little volunteer work in our Seniors Community. I do not get paid nor ask for any payments. I mostly help my frllow seniors bwho live in the same community with problems like forgotten passwords, can't print, can;t access internet, etc. The last 2 times I attempted to connect to someons PC, it said something like I was using or abusing the free version and switched me to the paid version which then immediatly closed.

I know there are other free remote setups like Chrome remote but I have found that TeamViewer is the easiest to use. Most of the ones I take care of use their PCs for such things as email, facebook, news, and that type of thing. One man asked me to help setup for his home business and I told him I don't use TV for anything like that.

Is there anyway I could get my TV restored back to the free version.

Pete

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Posted by
Henagon

Timed Out after 30-60 seconds and then blocked

Lately all my sessions are being timed out after 30-60 seconds and immediate reconnection is blocked. Why? How can I stop being timed out so quickly?

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Posted by
Electron

Re: Timed Out after 30-60 seconds and then blocked

I have this problem as well. I connect to my local laptop to work on a game server and it thinks it's commercial use

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Posted by
Photon

What counts as Commercial usage?

Will using team veiwer sometimes when I need to copy files from the office counts as commerciall use? the goal is to save me the trip to my uncle's office since I don't own a car, and the ofice is locaed at a bit hard to get spot in the industriall area in town.

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Posted by
Henagon

Re: Unable to connect: Connection blocked after Timeout

Where is the form to fill out?

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@AngryAirWick wrote:

Why does it seem like this problem is growing in scope?  Did something change recently?  I've had a TV account for AGES, and now all of a sudden, I get this nonsense about commercial use when I've done nothing of the sort.  For 98% of my use, I'm on my local network connecting to machines on it, not even externally, so why do you feel the need to interrupt my sessions with false accusations?

Thanks,

-AngryAirWick


Good luck brother. I've been fighting this for MONTHS now. I think since april or so?  You wont find any support from TeamViewer. You wont find any resolutions. You wont get any help submitting countless help tickets. 

Ive gotten a bakers dozen email saying they reviewed my account and activity, and "unlocked" my teamviewer ID. Which is complete horse **bleep**. Worst company support ive ever seen. That includes Emachines & microsoft support as well. At least they will **bleep** you, TV "support" doesnt even care to respond. 

 

FUtv.jpg

DOWNLOAD Mbps: 919.48
UPLOAD Mbps: 942.24
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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I've submitted the reset form and received the email that all has been reset, however, I still get the popup that my account has been locked and I cannot connect to the other account.  I tried calling the support center and get the message to do what I've already done.  I've had this issue for a week now and due to the pandemic I NEED to use this.  Is there ANYONE who can help me??  Do I need to uninstall and start new accounts?

Cyndi W.

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

I feel your pain. There are thousands of us in the same boat. We have had this issue or weeks and months. I went ahead and purchased **Third Party Product**. It works quite well and [removed per Community Guidelines]. Good luck.

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Yeah there is no way to fix this. What's funny is only one of my computers is blocked. I can use Teamviewer from the others, but none of them have monitors/keyboards/mouse connected to them at all times. Only my desktop, gaming rig does. So that's useless to me.

 

I went ahead and downloaded, installed and have been using **Third Party Product**. No need to worry about Teamviewers shady business practices.

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Posted by
Henagon

Thank you!

Thank you Josette for the advice.  I'll check into it.

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Posted by
Henagon

Connection blocked after timeout

I am using a free license to connect my work computer in an academic environment (I'm faculty at a med school) to my home computer. I've been doing this for several years without issue. All of a sudden, today when I first connected, the session quit after a few seconds and I got this message on my work computer: "Connection blocked after timeout. Your license limits the maximum sessions to a partner, immediate reconnects are blocked. Please try later or upgrade your license. Connections to this partner will be blocked until 13:50." When I was finally able to reconnect (much later than 13:50, with several unsuccessful attempts after that time), my session timed out again after 39 seconds. Help would be greatly appreciated. Thanks.

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Posted by
Henagon

Re: Our Software must be licensed for professional use

Yeah.. in the same boat!  I just got it after eyars of using this software.  I mainly use it to acces my htpc, that doesnt have a keyboard or mouse.  Also my gaming desktop from laptop... so strange.

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Posted by
Henagon

TV suppose Im using commercial - but im not

Hi I got commercial use popup - Please reinstating my free license I have a home lab that didn't have a DC in it until I decided to deploy one. So it might be homelab situation and that I'd be happy to provide even photos showing what I'm doing
Also using these devices in my house just for me and my wife and kids (to control if they are doing homework and not watching youtube …) and some times (very rare) help support my parents in another country. Let me know how can I proof, please.

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Posted by
Photon

Blocked connection

So this is cool. I tried to connect to one of my PCs and it says "WE ARE SORRY FOR THE INTERRUPTION! Your conenction has been blocked because of very high activity level"

and it doesn't let me then connect to the computer. Well yeah no **bleep** I have a high activity level. I have been trying to connect with it not allowing me to. So why is it blocked? 

I have tried emailiing support but Teamviewer support is about as talkative as a mute. 

@

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Posted by
Electron

Re: TV suppose Im using commercial - but im not

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Posted by
Digon

Re: Best Practice for Personal (free) and Corporate (licensed) to co-exist?


@Keither5150 wrote:

what do you suggest in place of teamviewer.....


**Third Party Product** is your best solution for leaving Teamviewer.

 

They want to filter **bleep** n here. 

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Posted by
Digon

We are sorry for the interruption

High activityHigh activity

 

I am free personal account license.

All this is happening on One Machine in my account. When I move to a second machine, all works as expected.

First I was getting timeouts after 1 minute of use. Not I get "We are sorry for the interrupion, Your connection has been blocked for a High Level of Activity"

There has not been any high level, matter of fact, I have not been on Teamviewer on this machine for a few days....

 

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Posted by
Digon

Re: TV suppose Im using commercial - but im not


@MikeyGee wrote:

Go here and plead your case...

https://www.teamviewer.com/en/support/commercial-use-suspected/


Did that and the PDF way last week, so far, now reply back.

I think I've seen others that had this happen as well.

Either something in TV broke and they need to fix it and it will take time (if so, why not tell us that) or they are trying to maximize profits as they've probably had an uptick in users due to the Pandemic and think a large percentage of FREE users are now running a business helping others they might have visited before?

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Posted by
Trigon

Re: TV suppose Im using commercial - but im not

Thousands of us have done this. We receive an email stating that our ID's are reset, yet nothing changes.

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Posted by
Digon

Re: Best Practice for Personal (free) and Corporate (licensed) to co-exist?


@Skillz wrote:


**Third Party Product** is your best solution for leaving Teamviewer.

 


I got it down, tested it and I like it. However in the past there have been some reports that it has been 'infected'. Some, yes, are old, but I guess one should only get it from the true source.

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Posted by
Electron

Stop claiming TeamViewer offers free personal use when it no longer does

 

90 seconds of use before being permanently cut off with an accusation of "COMMERCIAL USE DETECTED", during strictly personal use accessing my other computer in the bedroom from my laptop on my living room couch, is not "Free for personal use".  Obviously you've permanently lost a user, but as a parting suggestion, you should stop lying and pretending you still offer free use for personal use, since you no longer do, and stop falsely accusing personal users of "COMMERCIAL USE" as an excuse to prevent free personal use. Nobody is obligating you to offer a free option, but since you don't anymore, you should not advertise that you do. Users dislike companies that lie.

 

Lying that we will get 5 minutes of use when we in fact only get seconds before being cut off makes the situation worse. 

 

Furthermore, an honest explanation of what is happening, rather than wasting users' time and frustrating them with repeated messages that they will be able to connect again at a certain time, only to perpetually tell them when that time arrives that they now much wait longer again, and never actually let them connect again. Intentionally providing a frustrating UX has cost you a user.

 

Apparently TeamViewer understands nothing about user experience. I'm really shocked after this many years that you've opted for such an unprofessional, amateurish, dishonest way of terminating your longtime free  personal use offer. Ok, message received. I'm sorry you chose to go about it this way. 

I would have considered subscribing, but because of the horrible way you handled this, I've subscribed to your competitor **Third Party Product** instead. Goodbye, TeamViewer, you've sacrificed potential customer loyalty apparently for no reason whatsoever. Dishonesty and frustrating user experience is no way to try to get potential customers to subscribe. 

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Posted by
Trigon

Re: Connection blocked after timeout

Unfortunately, there doesn't seem to be any help here. You are in the same boat as thousands of us. There is no responce from TV at all. There are some alternatives out there, but I hear many have bugs. I downloaded **Third Party Product** [removed per Community Guidelines]

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Posted by
Electron

Re: Stop claiming TeamViewer offers free personal use when it no longer does

Hah, they actually censored the name of the competitor. Truly, TeamViewer has adopted despicable tactics on all parts of their operation. Obviously they know customers are fleeing, and instead of offering better service than competitors, they just try to hide the names of competitors. What an awful company you've become. Goodbye forever. 

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Posted by
Pentagon

Re: TV suppose Im using commercial - but im not

@IrvSp This has nothing to do with covid. THis has been going on for years befor ethe pandemic started.

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Posted by
Pentagon

Re: Connection blocked after timeout

@greguva By TV's definition, you ARE a commercial user. 

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Posted by
Electron

Re: Thank you for playing fair

Its getting old. every time I connect to a windows PC from my IPAD teamviewer app it seems to kick off a "commercial use" detected... it's really getting old.  All i am doing is connecting to a windows 7 or windows 10 laptop...

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Posted by
Neutron

Re: Timed Out after 30-60 seconds and then blocked

have the same error, trying to reset the usage, downloaded the form then tried to submit the form but their site sucks, Teamviewe just became a fraud company.

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Posted by
Digon

Re: Connection blocked after timeout

I started useing remove control via **Third Party Product**. it's fine. did like teamviewer better. but i'm done having to contack them each year to make it private again. it's just so stupid that I have to do so when i clearly the first time they claimed I used it for comercial use. explaine what I was useing to for. and they unlocked it. from that point on they should just have winged we for private use. but no the locked my account 4 times. and this time I can't get it opened again since you can't sumit a ticket anymore.

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Posted by
Electron

maximum session duration

Free user!  Getting message "Unable to connect. Connection blocked after timeout. Your license limits the maximum session duration ..... Try later or upgrade your license."    Connection only stays open for a few minutes before this message appears.

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Posted by
Henagon

Submitted form for private use and no response?

I had a pop up saying I was using teamviewer for commercial use.  I contacted support and they gave me a form to sign for a declaration of private use, which I signed and emailed back to them the same day or the day after.  I have since replied to the same email twice asking for confirmation of receipt of the document and I haven't heard anything back.  I submitted the form on October 8th, and emailed again on October 12th.

Not sure how long this is supposed to take but I'm a bit crippled trying to help friends and family with computer issues without teamviewer for almost a month.  Any guidance would be helpful. 

Thank you

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Posted by
Digon

a connection could not be established

We use Teamviewer so 2 of the 3 volunteers at a small radio station can do the content programming for the station.  I, the IT guy for the station, also use it for system support.  We are extremely hampered by this problem:

Teamviewer has been working for some time and the configuration (below) has not changed.   We are getting the "upgrade to current" message even though we are as current as out platform allows but we are still enduring the 5 minute session timeout "motivator".  Today, our primary user was *successfully connected*, then he had the session time out, and when tried to immediately reconnect but now gets "unable to connect (unknown reason)".

None of the other devices I use to connect are successful either with slightly different wording.

I rebooted the remote system and checked for internet capability.  Teamviewer does not work for me with the same kinds of messages.  It doesn't work even when I am on the same wifi subnet as the remote machine.

Configuration:
The one computer that the 2 volunteers remotely connect to is a Windows XP system.  Recall that I said it was working through a session earlier today.  We get the "you must upgrade to the current version" (for our platform) and we get the message that "your version of Teamviewer is the most current" -- so there is no newer version (for Windows XP).

The clients that fail are Mac, a Windows 7 PC, 2 different Android tablets, and an Android smartphone.

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Posted by
Digon

Re: We are sorry for the interruption

Really? In the middle of this virus???Really? In the middle of this virus???

 

Still happening!!

I have been using this application to support family members for years and now in the middle of this Virus this starts happening?

 

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Posted by
Henagon

Your connection has been blocked because of very high activity level

A number of days ago I went to do some updates to my home PCs and started getting the commercial use message, causing my connection to abort after a minute of use.  10-15 connections later I was finally able to finish the updates.  I then filled out the 'usage reset' form to have the commercial flag cleared, which was successful.   2 days later I attempted to connect to my PC again and received a Connection Blocked "Your connection has been blocked because of very high activity level" response.  2 days after that message first appeared (with obviously no usage, since TV won't let me connect) I'm trying to connect again and still getting the same error.

I filled out the 'commercial reset' form after the first occurrence, just in case, to no avail.  (I've received the reset confirmation email both times I submitted the reset PDF)

I've logged in to the web UI and cleared out all listed sessions (prompting my computer to log back in), as well as cleared all trusts, except for the system I'm trying to connect to.  The issue still exists.

Has anyone else ran into this, and does anyone know how to clear this (or connect to an actual support rep that can)?

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!

Hi Esther,

I use TV exclusively to help my 89 year old Dad in Poland, about twice a week. After getting the "commercial use suspected" message I diligently followed the support instructions and completed the Declaration of Private Use form. It was submitted a whole month ago and there has been absolutely no response from support since. I've trawled the knowledge base and community posts for means of contacting support by phone but this seems impossible for users of the free version of TV so what else can I do to get a response from support to my submission please?

The case number for my submission is TV:**Please do not post TeamViewer IDs** in case that helps to get it moved forward.

Your help or advice would  be greatly appreciated as in these Covid times my Dad is extremely isolated without my ability to help him remotely.

Thanks and warmest regards.

Dr George Zolkiewski CEng, FIMechE

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Posted by
Digon

Re: TeamViewer thinks I’m using the software commercially!


@George1957 wrote:

After getting the "commercial use suspected" message I diligently followed the support instructions and completed the Declaration of Private Use form.

Well, I did too, first the ON-LINE RESET and then the FORM. Both came back as RESET, but I still can't use it...

Something else is happening here to stop us I suspect?

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Posted by
Digon

Re: TV suppose Im using commercial - but im not


@MikeyGee wrote:

Go here and plead your case...

https://www.teamviewer.com/en/support/commercial-use-suspected/


WASTE of time! I did both the form and on-line reset request. Today I got the last one back. Both said my ID was RESET. After each reply of a RESET I tried using TV. Failed with the same error message each time.

They either can't reset it, there is something else in the TV network stopping it, or there are other steps I must take to make it work.

Looking for other free alternative and did find one that seems it could be used. Still, I don't understand why TV doesn't work after a RESET they claim they did?

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Posted by
Digon

Re: TV suppose Im using commercial - but im not

@RANDI18 

I saw in e-mail a post to me was made. Can't access it, they are 'censoring' this thread I guess.

[removed per Community Guidelines]