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Posted by
Henagon

Personal License expired. Have ticket

I've used Teamviewer for a few years now on family member's computers but recently just started getting the Free Trail Version Expired warning. Funny thing is, this is a new laptop and I get the warning as soon as I open the app. I have another laptop that I can open the app and sign in and it works. I don't think it's something with my account.

In any case, I've submitted a ticket using the recommended link. How long have other users waited to have their ticket resolved?

Thanks.

 

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Posted by
Henagon

free use

I only use teamviewer  to help people (friends) and get to my pc's who stand with a friend

now I get that I should use it commercial what isn't can you solve it for me

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Posted by
Henagon

Re: Personal License expired. Have ticket

I read somewhere that if a computer is joined to a domain TV automatically assumes it's commercial use. Is this true?

I have it installed on my company laptop (joined to a domain), but I access PCs that are family member's computers. When I open the app on my company laptop, I get the Expired warning before I even sign in to TV.

A little help here would be useful. Thanks.

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Posted by
Photon

Why pop up a window with commercial usage information?

Hello! Why pop up a window with commercial usage information, if it's not true? I do not even use it every day, but if I use it, it is from 5 to 15 minutes. time ... And throws in 1 min. after connecting to another computer! Yuravk My ID XXX XXX XXX(Modified by Admin)

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Posted by
Photon

Re: Why do I see TeamViewer trial - 'Your trial period has expired' ?

I get the same **bleep** thing... n they always had to reset my account or something on their end to stop that nag screen! did you have any luck?  mine popped up again 2 days ago.. was good for a long time no issues.. now again!!

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Posted by
Henagon

Re: Why do I see TeamViewer trial - 'Your trial period has expired' ?

They did something there end and the nagging message stopped appearing, hasn't reappered.

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Posted by
Photon

License for private use??

Hi all,

I am a private user of TeamViewer, using it a most 10x a year to help a member of the family with her computer. After I installed TeamViewer 13, I got a message that my free license had expired and that I need to buy a license. Yet, the website still mentions that TeamViewer is free for private use. Could someone advise me, please? Thanks for your help! Michael O.

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Posted by
Henagon

Trial expired

Hi Teamviewer, I greatly value your product as a student and need it to access files and control my computers for measurements. I accidentally clicked both commercial and personal use  (under the impression it wouldn't matter) but sadly it led to me being unable to use teamviewer.

Is there any way to correct my mistake and allow me to use the free license of teamviewer?

Kind regards,

Jochem

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Posted by
Trigon

Re: License for private use??

I am a PRIVATE but under one installation ON UBUNTU i have same problem, limit to 5 minute on both directions (IN and OUT)

 

I'm used teamviewer ON MY PRIVATE COMPUTER WITH MY PRIVATE CONNECTIONS not on COMMERCIAL! But this is happen ONLY when connect on Ubuntu not when connect on my private's windows pc's!!!!!!!!!!

 
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Posted by
Photon

free instalation

trying free instalation for personel useage having all kinds of problems. I am 84 yrs old not a computer **bleep**, which I was..

rosalie

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Personal License expired. Have ticket

The free version can only be used in a private environment - for example if you help friends or relatives in your free-time and do not receive any money for it. Commercial use is every usage which has to do with your work life. This means that if you use it at work or support customers and colleagues it is commercial usage. Therefore you are not allowed to use the free version of TeamViewer in any office environments. As soon as one of the PCs participating in a session is connected to a commercial network (office/school/etc.) it is considered commercial use.

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Posted by
Henagon

REINSTALLATION OF TEAMVIEWER ""FREE VERSION" ON PC?

How to Reinstall TeamViewer"Free-Version" on PC(OS-10x64) after Complete uninstallation, including Registry-entries -(It's unable to reinstall it on the Same PC)?

PLEASE HELP ME !!!

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Posted by
Photon

Why do I see 'Commercial use suspected' / 'Commercial use detected'

Hello,
I can use old version of Teamviewer (11 for example), but after installing the version 13, I got the message that I am using for commercial purposes.
Is it not right, because I am vorking with this program, 1 or 2 times in a month.
You did help me before. Please do something in the settings, that are incorrect for me.
Vitus Zoltan Brasov Romania
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Posted by
Henagon

Re: Teamviewer: Commercial use

i have THIS problem too,always will be ok and now Commercial USE! WHY? If Administration of TeamViewer dont fix my account,i will uninstall TV( and install Ammy Admin!

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Posted by
Henagon

Re: Personal License expired. Have ticket

ugh. Total **bleep**. So I'll have to bring my perosnal laptop when I travel.

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Posted by
Photon

Teamviwer private license

Hey guys, i only use my Teamviewer in private enviroment and after Update to V13, i get a message, that my TV license has expired.

i only use it sometimes and mostly from my iphone to control my PC.

please inform me how to activate it again for private use.

Thank you!

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Posted by
Henagon

Premium and Corporate license Administration

Greetings,

I use TeamViewer on work laptop to manage my home devices, not work related activities.
About a month ago got a popup message saying that commercial usage has been detected. 
Guessing it's doing an IP lookup.
Then license got downgraded to trial and now it expired...

Any way you guys can revert that?

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Posted by
Henagon

Private use/professionnal use

Dear,

I use your program only for private help for friends. I 'm not a professionnal, but I connect my self from workplace also.

Your program detect a professionnal area and ask a licence I don't need (private use only).

What can I do to remediate at this problem (connection for 5 miunutes only when I'm connected from the professionnal area).

 

kind regards

 

Alain

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Posted by
Digon

Re: Premium and Corporate license Administration

I would also like to know if this is still considered private use. I also use TeamViewer quite often from my workplace PC to either connect to my PC at home or to PCs of relatives. Since I am doing this for my own private purposes I would consider this to be fair use of the free license even though I am accessing these private devices from within the company network. Or will I have to find an alternative to TV?

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Posted by
Henagon

Trail version expired. how to change to personal

so i manged to join some sort of beta, and now my trail license expired.
i use teamviewer personally. and cant change it. i even submitted a Form (ticket ID: 3787626)
and i have not gotten an answer back. in quite a while so im wondering what i can do.

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Posted by
Photon

Re: Free License Limitation

Is there a document explaining the limitations of the Free License?

How soon does the 3 hour limit reset? (https://community.teamviewer.com/t5/TeamViewer-General/Free-License-Limitation/m-p/16273/highlight/t...)

-drew

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Posted by
Henagon

Re: Premium and Corporate license Administration

bump.

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Posted by
Henagon

Re: Trail version expired. how to change to personal

Almost the same problem. Previously used V12 and tested V13. Now assigned to Business Premium but still have "Trial expired" notify and non-working software.

The special congrats to regional phone support which IVR does not work yet.

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Posted by
Photon

"Commercial use suspected", but free users can't submit a ticket, so... ?

I've been using this for years and only recently starting to have this "commercial use suspected" error, and I see many others are posting about the same issue here.

I noticed that people reply to those threads, telling users to "submit a ticket".  lol?  The website won't accept tickets from free users.  Ok so now what?  I'm just out of luck then?  

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Posted by
Photon

Commercial use **bleep**

Firstly its allready a few years i use Teamviewer and have great apreciation for the program

i use t for a lot of things but lately it started to falsely accuse me of commercial use and limit me in the use of it.

if Teamviewer feels they need to falsely acuse me thats their idea and if that makes them happy so be it , but you cannot acuse people of things without any form of decent support cuz you are not a paying customer,  they have in no way contacted me and tried to figger out how i use it,  so they have no idea and thus falsely acuse people of stuff they cant prove ..

if they do not want people to use their **bleep** for free , then dont offer it for free ,

else if you do suspect people to use it commercially., contact those people and TALK to them beofre you acuse em of something they did not do !!!!

 

 

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Posted by
Henagon

Re: Trial expired

Can anybody help please?

What should I do?

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Posted by TeamViewer Staff
TeamViewer Staff

Re: "Commercial use suspected", but free users can't submit a ticket, so... ?

Hi there zcypher,

Thanks for posting!

In regards to your post, please refer to this article below.

https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

I hope this can help you in resolving your situation.

Thanks again,

Yuhi

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Posted by
Photon

change teamviewer version 13 company to personal

Dear support teamviewer,

i use teamview do support my friend, i have mistake setup Teamviewer version 13 Company on my laptop win 10. And now this version has expried.
Please guide me change to version personal. I want use version free.
thanks.
tv.png
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Posted by
Digon

Re: Premium and Corporate license Administration

@kiliasovI have used the "suspected commercial use" contact form and unfortunately I have received bad news:

"This means, if you use it at work or support customers and colleagues, it will be commercial usage. Therefore, you are not allowed to use the free version of TeamViewer in any office environments. As soon as one of the PCs participating in a session is connected to a commercial network (office/school/etc.) it is considered commercial use."

It's nice to have a clear answer/definition now but that means I have to find an alternative to Teamviewer as - even though I use TV for private sessions to my own PC at home or the PCs of my parents - the fact that I am using the PC at my company's office disqualifies the free usage of the tool :(

Buying a commercial license for 500€ to help my parents is obviously not a valid alternative. Guess I'll have to install **Third Party Product** and set up port forwarding through NAT :/

Posted by
Henagon

Re: Premium and Corporate license Administration

Hello,

Then, look at **Third Party Product**. It can be usefull for you as a replacement for Teamviewer, and is more friendly than **Third Party Product**.

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Posted by
Digon

Re: Premium and Corporate license Administration

Does this mean that if my son uses Team Viewer on his laptop at school, to access a file he has left at home on his home computer (eg file transfer of his homework) that I need to purchase a commercial licence (his computers are on my account as I look after them and my wife's). I though "educational" was included along with "charity"?

At School he is connected to the school network - or perhaps if he fired up his own personal hotspot with his phone that would still be personal use?

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Posted by
Henagon

Free license gone after update into 13?

Hi

I have used Teamviewer for about 6 years. When trying to connect the program says that the license period has expired?

I have upgrade into 13 and I am not sure if I choosen "private/non-cemercial" when I  updated it or not. I have reinstalled it and chosen "private/non-cemercial" this time and it show your test period is over every time now?

What to do?

Best Fredrik

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Posted by
Photon

How to uninstall team viewer from Commercial Use and reinstall as Non Commercial use

Morning

during the installation, I select for commercial use, but I don't use TV for commercial use. I try to uninstall and reinstall it on the machine but it's always showing me that the trial period is expired. I delete everything, even in %appdata%. 

Many thanks

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Posted by
Electron

how to unblock my TeamViewer?

I've used TeamViewer for personal purposes, but for some reason it detected it as commercial usage and now I cannot use it anymore. What should I do?

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Posted by
Henagon

Re: Trail version expired. how to change to personal

I submitted a ticket as well and have not heard back from anyone.  From looking at the tickets they seem to only care about the paid versions and don't answer people that have the free versions.

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Posted by
Digon

Re: Reset to private use?

How did you fix this?

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Posted by
Henagon

How to install TeamViewer on a Linux system with no graphical user interface

wrong add. please delete it

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Posted by
Digon

Re: how to unblock my TeamViewer?

How did you fix this?
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Posted by
Henagon

Re: how to unblock my TeamViewer?

Email to teamviewer & ask for reset to private use.
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Posted by
Digon

Re: how to unblock my TeamViewer?

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Posted by
Digon

Re: how to unblock my TeamViewer?

Thank you both!!
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Posted by
Digon

Re: how to unblock my TeamViewer?

Note that I used this form and while TV unblocked my ID for private use they gave me a clear answer that as soon as my PC at work is involved it constitues commercial use, apparently independent on wether the *purpose* is personal use. So if you're using this from your workplace to do some private things at home or help your family and friends, you're not allowed to do that on the free license, you need to purchase a commercial license.

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Posted by
Digon

Re: how to unblock my TeamViewer?

That's a bit absurd. If it's for your personal use what does it matter where you are when you use it. Anyway I don't work in an office and only used TV to help friends and family. Don't really know what triggered this.
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Posted by
Digon

Re: how to unblock my TeamViewer?

I don't know why, but here's the exact response I received from Teamviewer, taken verbatim from the email.

"This means, if you use it at work or support customers and colleagues, it will be commercial usage. Therefore, you are not allowed to use the free version of TeamViewer in any office environments. As soon as one of the PCs participating in a session is connected to a commercial network (office/school/etc.) it is considered commercial use."

Emphasis added by me. Yes, it sounds absurd to me as well but it's their tool and their rules. Obviously purchasing a commercial license for personal use is out of the question so I will have to stop using it and uninstall it from the PCs from friends and families.

 

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Posted by
Digon

Re: how to unblock my TeamViewer?

Lately I've been using **Third Party Product** and it works great. Lacks a few functions TV has but it does the trick.

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Posted by
Digon

Re: how to unblock my TeamViewer?

What does **Third Party Product** lack that TV has please? (I dont use all the features, mainly remote control and going to full screen....)

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Posted by
Photon

When I connect to someone It says Commercial USE SUSPECTED, even though im a basic home user.

Is this a bug? do you guys get this too?

IDK whatsup.


EDIT : Also guys, Why I dont have at the bottom of the Teamviewer saying Free non-commercial use? 

My bro on his pc got it, But I dont. why?

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Posted by
Digon

Re: how to unblock my TeamViewer?

I suppose if you were at work in an office with commercial wifi, which would trigger a "commercial use" flag even thought it's your own personal laptop to your own personal computer at home, you could fire up a mobile hotspot from your phone and connect via that , so you don't use team viewer whilst connected to an office network. Unless they use VERY precise location services they cant tell if your phone is in the building or outside it, and anyway if you use your own phone it's clearly private.

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Posted by
Henagon

Convert back to free license

I have a customer who installed TV13 as a 'commercial trial' license instead of personal / free use. I only need access to the PC occasionally using my paid for account to check a few things for this customer.

I have uninstalled and re-installed as personal / non-commercial, but it now has a trial end date (in 3 days!), so need to know how to make it a free / non-trial mode version again please.

Thanks, Gary.

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Posted by
Henagon

Re: Free version

I link to my friends TeamViewer. He can see my partner id and I can see his partner id obviously. Is it possible for someone else to view what he was showing me without him knowing. If they entered my partner id. Then would the new party see what the initial partner was showing but the original partner not know