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Posted by
Digon

Re: Error when using teamviewer for personal use


@Nicole954wrote:

I use team viewer in my house to access a few desktops i have in my house, i help my husbands laptop, my daughters computer who does not live with me and my friends computer.  Lately I am getting a message saying my teamviewer needs to convert to a commercial account. why? i am using it for personal reason.  I can't find a number to call where I can speak to someone about this and I can't find anything online.

HELP


There is a form you are supposed to be fill out but it has been broken for weeks now:

https://www.teamviewer.com/en/support/commercial-use-suspected/

I keep bumping this thread in hopes someone from support notices but no one has

https://community.teamviewer.com/t5/TeamViewer-General/Suspected-commercial-use-form-to-report-priva...

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Posted by
Electron

Why do I see 'Commercial use suspected' / 'Commercial use detected'

Hello,

I am using free license team viewer it's showing on top then why my connection is getting terminated after five minutes saying that system has detected commercial use

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Posted by
Electron

False commercial use detected

I was very happy with teamviewer . I am using it past  2 months but today it is giving false message of commercial use. I am using it to remotely control my 3 mining rigs. Its totally my personal . Something wrong with teamviewer and giving false detection of commercial use. Help me or provide me any support email address so that i can invite teamviewer team and give them million dollar award if they proove that i am using it for commercial use.

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Posted by
Henagon

Re: False commercial use detected

I'm having the same issue here.  Completely personal use, and it boots me after 5 mins.

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Posted by
Trigon

Re: False commercial use detected

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Posted by
Digon

Re: Suspected commercial use - form to report private use is broken

Update: got the form to submit successfully. I was including the text from an e-mail TeamViewer support sent to me previously so that it could be referenced in the form and I suspect I hit a character limit on form submission. I wish the form could fail in a more graceful manner so that I could have realized sooner what was going on 😑

If anyone else encounters this issue, just pare down the text in the usage explanation box until the form submits.

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Posted by
Henagon

problem with trial i can t use team viewer

Hello im michell .. i saw this problem on my laptop  i can t use team viewer... the problem my trial is expire but i don t use this program for work or something like that you need buy the licence ... i think i need reset or re istallation TW ... but i tried 5 already and the problem is not fixed yet... can you please help me to found the problem 

thank you very much !!! michel 

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Posted by
Photon

sessione interrotta

Buon giorno.

Sto usando Team Viewre 13 con un telefono cellulare per controllare la situazione dei mie cani a casa mentre sono al lavoro. Collegando il PC al cellulare ed attivando la funzione foto del cellulare, riesco a controllare la situazioni a casa. Purtroppo però TV13 dopo un pò, si disconnette. Non ha un tempo preciso di connessione, a volte pochi minuti a volte delle ore. Una volta disconnesso però non riesco più a collegarmi con il cellulare in quanto a casa non c'è nessuno che possa confermare la attivazione della connessione. La necessità è di poter contare su una connessione di 6/8 ore, giusto il tempo che i miei cani rimangono da soli a casa.

Qualcuno mi sa dire se esiste il modo di configurare il tempo di connessione per la versione free ?

grazie.

Moreno

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Posted by
Photon

session interruption

Good morning.
I'm using Team Viewre 13 with a cell phone to check the situation of my dogs at home while I'm at work. By connecting the PC to the phone and activating the photo function of the phone, I can control the situation at home. Unfortunately, TV13 after a while, disconnects. It does not have a precise connection time, sometimes a few minutes sometimes of hours. Once disconnected, however, I can no longer connect to my cell phone because there is no one at home who can confirm the activation of the connection. The need is to be able to rely on a connection of 6/8 hours, just the time that my dogs are left alone at home.
Can anyone tell me if there is a way to configure the connection time for the free version?
thank you.
Moreno

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

From this week, im seeing this issue for my account used on my personal laptops, have raised  Ticket ID: 3993531 ticket to resolve the issue.

Please look into this and resolve asap.

Thanks in advance for all the help!

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

My issue has been resolved  by [email removed by moderator - support email is a no-reply address and cannot be emailed directly. Thanks for understanding!]  the Support team after raising ticket. 

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Posted by
Electron

How to remove "Commercial Use Suspected"

I am using TeamViewer to help family and Friends for free.

How do I remove the "Commerical Use Suspected"?

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Posted by
Photon

Re: How to remove "Commercial Use Suspected"

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Posted by
Henagon

I dont want to use it by license version...

pls help. i dont want to use the license version.

i click on private. but it is the license version.

Can anybody help me_

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Posted by
Henagon

my session ends after 30 seconds instead of 5 minutes!

i am using the latest version for personal use. but TV thinks i am using it for business and i am getting the message tham my session will end after 5 minutes.

but iinstead of 5 min, my session ends after 30 seconds. then i must wait 10 minutes in order to reconnect for 30 seconds more!

very frustrating :(

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Posted by
Henagon

Update: 13.1.3026: Commercial use

I tried this today and got the "this appears to be commercial use" popup on the few remotes I tried. I'm only one of your cheapskate "free users" for personal use (helping out elderly relations and non-tech savvy friends) but thought you might like to know.

I've switched back to 12.0.76279 for the time being and working ok.

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Posted by
Henagon

Re: [Update: 13.1.3026] Spring Update

I don't think your issue is specific to this build, I've always gotten it in the past years. That's the cost of being the only tech-savvy person in the family... and also have to help friends sometimes.
Nothing business-related but my sessions often get limited to 5 minutes because of my heavy usage :( and support couldn't do anything about it.
So I have to use TeamViewer in a virtual machine to bypass the limitations sometimes.
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Posted by
Henagon

Re: [Update: 13.1.3026] Spring Update

OK, thanks. Good tip on the VM

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Posted by
Photon

keep getting message saying im using Teamviewer commercially

i have 4 pcs at home connected via teamviewer, been like that for at least 2 years, last couple of days when connecting to a pc in another room i get a message "commercially used suspected" or words to that affect. I thought teamviewer was free for personal use?

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Posted by
Trigon

Re: RE: Disable Remote Messages

This is an awful decision. How to get rid of that ?annoying message not possible to disable on the free accountannoying message not possible to disable on the free account

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Posted by
Photon

Fair Use

Hi, I am using TeamViewer only for private use. Family and Friends. 

I am using a personal VPN for Bussines. 

Now it says that I am using the Software as a Bussines product and the Connection terminates after a few minutes. 

I filled out the form for the TeamViewer Personal Use Verification over a week ago a few times and no reply. Does anyone have a solution or a recommendation for another software of this kind? Thank you.

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Posted by
Trigon

Re: RE: Disable Remote Messages

Any suggestion ?

 

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Posted by
Henagon

TeamViewer "COMMERCIAL USE SUSPECTED!"

Dear support!

I'm using Teamviewer as Personal purpose! But last week I got this pop up message: COMMERCIAL USE SUSPECTED!

I have got support from Teamview, he told me:

teamview.JPG

 

But I don't know where I can restart teamview via “Connection à Exit TeamViewer” for the changes to take effect.

Thanks!

no have signature right now LOL. My home Car cb radios
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Posted by
Digon

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

I started getting these popups too, I used TV for my family computers, we have quite a few, but it is a lot easier for me to support them via TeamViewer.  I wish they had a family license, or private license, something not as costly as the commerical, using it on 5 computers called "PiHole" "Dad'sComputer" "mom'sComputer" "gameroomcomputer" "linuxbox" shouldn't trigger the commercial view, but again if they had an affordable non-commercial retail license I would gladly pay.  $49/month though for a family of 3 is kinda crazy.

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Posted by
Photon

i want change my teamviewer to personal use

please i clicked on commercial use by mistak and i want it personal use so what i can do please?

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Posted by
Henagon

personal use teamviewer problems

Hello,

So  i have 4 pc in my house and i have install the teamv so i can control them. also i have install it on my father,sister,gf pc because i am the only programmer to fix their pcs.

The problem is that after like 1 week of use the teamviewer between my pcs and family pcs also its appear a 5 mins control message which i try to fix it by email to support@,.. and it says that only paid users will get support. 

anyone know how can i remove that 5 mins controll message ???

EDIT: also a friend of mine tried to connect to my teamviewer and it says that i use commercial teamv which i dont....

thanks,Mike

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Posted by
Photon

personal sessions being timed out

Hey guys so i'm trying to figure out why Teamviewer is timing my sessions every 5 minutes thinking that it's a buisness account when it really isn't. is thre a setting or somerthing i can change to alert teamviewer that i'm remotly controling another personal computer on a personal mater nothing related to buisness? somehow teamviewer is seeing this as a buisness. has anyone been though this or any suggestions would be apreciated.

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Posted by
Photon

Re: personal sessions being timed out

this is the message i get from Team VIewer.

 

TeamViewer Free does not allow connections to customized TeamViewer Clients with your own company logo. Pleaser use the basic Quick Support or the full Version. This session will be terminated after 5 minutes.

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Posted by
Photon

Used Team Viewer Quick Support and now getting the commercial usage prompt

I had used Quick Support for provate use and now I am getting the commercial usage prompt even though I did not use Quick Support for commercial usage. Also I did not even know that Quick Support was only meant for commercial usage. Somebody please help.

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Posted by Moderator Moderator
Moderator

Re: personal use teamviewer problems

Hi mboufos

Thank you for your message.

Please visit https://www.teamviewer.com/en/support/personal-use-verification/ , and  fill out the form so we can confirm that you only wish to use TeamViewer for personal / non-commercial purposes. 

Hope this will be helpful for you.

Regards,

 

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Posted by Moderator Moderator
Moderator

Re: i want change my teamviewer to personal use

Hi diya3646,

Thank you for using TeamViewer.

If you accidentally chose the wrong option during installation and only want to use TeamViewer for personal use, we would like to assist you in resolving the issue.

Please visit https://www.teamviewer.com/en/support/personal-use-verification/ , and fill out the form so we can confirm that you only wish to use TeamViewer for personal / non-commercial purposes.

Hope this will be helpful for you.

Kind regards,

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Posted by
Photon

Suddenly asked to buy a licence while using quick support on Wife's mobile ? :)

I am not using TV commerically and certainly do not have 50 plus devices 

 

 

Was trying to remote control my Wife's mobile in another country and got the message - if you want to use quick support - buy a licence ? 

 

Has never shown this message before 

 

 

 

 

 

 

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Posted by
Photon

Commercial Use Detected android

When I connect to my Uncle's PC it says commercial use detected. And it continues when I connect with my own PC with my phone to Remote Control it.
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Posted by
Electron

I got business teamviewer by mistake and need the personal free version - how can I fix

I was having trouble downloading team viewer and my lenova support team accidentally loaded the business team viewer and when I delete, it wont let me download the personal free version.

How do I submit a request to fix this immediately

 

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Posted by
Electron

Re: problem with trial i can t use team viewer

I'm having the same problem.  My lenova team ordered the business by mistake and I can't use it now and need the personal free version.  If you find the answer could you let me know.

How do you submit a ticket to correct

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Posted by
Henagon

free for personal use?

I am downloading teamviewer for personal user.

But after i finish the free trial, i cant seem to use the teamviewer. Pls help

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Posted by
Henagon

No professional/commercial use

Dears,

I'm from Modena, Italy, and I use Teamviewer only for personal use, I’m not a professionist, and don't use teamviewer in my actual profession. I've several pc and virtual machine in my private house, but I'm only an amateur.
I do not use Teamviewer for professional or commercial use but the program say me that there is an  suspect that I use it for professional or commercial use. What can I do?

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Posted by
Photon

False commercial use detected.

Hello,
i got false commercial use detection, how to fix it, i cant submit a ticket, because i do have comercial licence number..

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Posted by
Photon

Reset Team Viewer license For home and personal use

Hello,
 
I want to give some feedback on TeamViewer.
Problems:
 
Additional ideas and requests: please reset my license.
 
My system details (OS etc):windows 10 pro 64 bit
 
License: My trial lic has been expired i want to reset the license to home and personal use please give me some tips on this email id [personal mailaddress removed by moderator]
 
Regards,
Piyush gupta
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Posted by
Henagon

reinstall free version

Good evening
Having installed the commercial version by mistake, I can not, after uninstallation and reinstallation, have the free version.
Every time I receive the notification saying "your trial version has expired" and therefore can not use the free version
Could you help me to be able to use the free version again
 
thank you in advance
cordially

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Posted by
Henagon

Suspected commercial use?

My name is Jorge Mattos I live in Brazil, I have a disease called ALS Amyotrophic lateral sclerosis, I use a computer with an eye tracer, tobii eye 4c tracker, I just move the eyes, I help other remote patients by TeamViewer, I do not charge anything for the service, totally voluntary for free, I do not get paid for it, TeamViewer is giving a suspicious message of use! What can I do to prove that I do not use it for commercial purposes?

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Posted by
Photon

time limit 5 minutes

Hello the connection time is limited to 5 minutes. I am part of a 3rd age association and I am responsible for the IT department. All repairs are free because it's volunteer. How to return to an unlimited connection. Thanks

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Posted by
Henagon

For God's sake help me not use for commercial use.

My name is Jorge Mattos I live in Brazil, I have a disease called ALS Amyotrophic lateral sclerosis, I use a computer with an eye tracer, tobii eye 4c tracker, I just move the eyes, I help other remote patients by TeamViewer, I do not charge anything for the service, totally voluntary for free, I do not get paid for it, TeamViewer is giving a suspicious message of use! What can I do to prove that I do not use it for commercial purposes?

For God's sake help me not use for commercial use.

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Posted by
Electron

Why do I see 'Commercial use suspected' / 'Commercial use detected'

Apparently my account has been flagged for commercial use and I can no longer log into my servers and computers. Is there away to unflag my account?

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Posted by
Photon

personal use

Hello, i'm using teamvieiwer only for personal use. why i have limit 5min ??

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Posted by
Henagon

Meeting ends after 5-10 minutes

Hello,
As soon as I create a meeting in Teamviewer 13, it ends after about 5-10 minutes by itself. What a pity, I have this error only recently. I also use Teamviewer in the private sector very much. There was also the message suspected of commercial use. What can I do there? I do not really think I can buy a license, as long as I only use it privately. And I did not want to switch to other programs. I use Windows 10.

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Posted by
Digon

Commercial use suspected pop-up message

I use it private! 

I just connect to my home from school.

I just connect to the home to play online games from school.

Not used for any other purpose.

Please check the connection records or data to confirm

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Posted by
Henagon

Re: Commercial use suspected pop-up message

I am using my own ID in my mobile phone samsung J1 Ace and in my computer also but I am getting message for 5 min activation and the connection goes out again and again. As I am a individual person and do not use teamviewer for any commercial use then for what reason this is deemed for commercial purpose and connection is denied. Pleae advise.

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Posted by
Digon

Re: Commercial use suspected pop-up message

I just use my mobile phone to watch the progress of the online game.

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Posted by
Henagon

Re: Meeting ends after 5-10 minutes

Nobody can help here ?