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Posted by Closed account
Not applicable

So... First TV starts nagging me about my remote computer...

So...

First TV starts nagging me about my remote computer's version being old. Which actually is, so I upgrade it.

Then TV nags me about my host's version being too low. So I'm forced to upgrade it.

And after going through that, It tells that I'm having a commercial use and will be disconnected after 5 mins, which actually happens after 30 seconds.

 

I've only ever used TV to connect my personnal laptop to my old personnal desktop where I kep a few services running like my mail and IRC client. This has been the case for the 5 years I owned this laptop, and it hasn't even left my house for now 2 years.

So... I did go through the hassle to register an account to see if this changes anything. But nope. And after that, I filled that reset form (after reading numerous people saying that it may take considerably more time that announced, and not even assure that my account won't be flagged again later).

Needless to say, I'll start looking for a replacement while cheking how you fix this nonsense since the contents of this thread doesn't fill me with confidence that I'll be able to return to my simple use.

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Posted by
Henagon

from commercial to free usage

I had the commercial version in the past but now i want to have the free version. Although i uninstalled team viewer (and the settings off the app) from my pc and installed the free version it didn't work. It does not allow me to connect with a partner, it still shows a message that i used the commercial. How can i get the free version (just for private usage) and get rid of the commercial? Thank you in advance.

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Posted by
Henagon

Account set to "free"... but stil locked as "commercial"

Hello guys, some weeks ago I received an alert that Teamviewer thinked I use this software for commercial purpose and so locked my use in 3 minutes.
I used the common form explaining my reasons and received the answer from Teamviewer support Team... they believed me and says they set my account to free again.

But it still doesn't work. I still can't use teamviewer from my desktop to control my notebook on the same LAN. It is very sad. What can I do?

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Posted by
Pentagon

Re: So... First TV starts nagging me about my remote computer...

Thank you for your feedback! We are on the same boat. BTW, TV team will not read this community thread, you have to write it in the "Feedback" after your account log in page. Anyway, good luck!
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Posted by
Photon

TeamViewer is not easy to use

I have been using Team viewer for several use for personal use. I have never used it in works environment. But I use my works laptop at home. I use the latest version. In the last 6 months, the team viewer gets disconnected in 5 minutes and is asking me to wait.

When I am not using team viewer in "work environment", why is this happening. I have always praised team viewer for providing this free and good quality service for personal use.

Can you please offer a solution in my case.

Kind regards

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Posted by
Photon

Free License session timeout

I just downloaded and install TeamViewer 14 for personal use on my personal Windows 7 PC. I connect to a friend's personal PC to supervise an online application they are doing, however, after about five minutes the session times out and I need to wait 10 minutes before I can reconnect.

This is the message I am getting:

"This was a free session sponsored by www.teamviewer.com.
TeamViewer sessions are free of charge for personal use.

We thank you for playing fair!

Your TeamViewer session has timed out and will be closed.


Is this something new from the TeamViewer team? To limit the personal use sessions to 5 minutes with a timeout of 10 minutes?

 

 

 

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Posted by
Henagon

Re: Question about license

Bump
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Posted by
Neutron

Re: I CAN T START MY SESSION A SIGN TELL ME THAT I M USING MY PC WHIT COMERCIAL USE

i have the same problem, any answer?
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Posted by
Digon

Re: Completely Ridiculous handling of issues

well I got my email  saying it was free again - though I still get the nag at the beginning warning me about commercial usage (that makes it sound like it thinks that's what I'm using it for) but I manage to connect to my mother's pc for several hours over the weekend. Mind you that's just one of her computers, so we'll see when I connect to another one. I did have one person connect to me to check it out, it was only for a few minutes but that was ok too, hopefully the problem is fixed

 

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Posted by
Digon

Re: Free license

Captura.JPG

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Posted by
Digon

Re: Completely Ridiculous handling of issues

You're lucky I am getting no answers for more than a month now !

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Posted by
Digon

Re: Wrongly detected as business usage

Still no answer from support !!!!! It's been more than a month now. What a shame.

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Posted by
Hexagon

Re: Wrongly detected as business usage

@Anthony75 : yeah well technically they support paying customers, we're basically doing a favor for personal users, but probably this strains their architecture, so unless we pay, we're more than free to look for alternatives.

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Posted by
Henagon

Bloquer sur commercial

Bonjour,  J'utilise Teamviewer en public depuis 2 ans et depuis la mise a jour. Je me fait déconnecté toute les cinq minute en me mettant que je l utilise professionnelement

Pourrier vous aider. Merci

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Posted by
Henagon

Volunteer at Doctors' Surgery

Hi, as you can see from my account, I have used Teamviewer Free in the past to support a local charity.
I now do voluntary unpaid work to support my local General Practitioners' Surgery (My Doctor).
I would like to use Teamviewer Free to help me in my work which includes updating the TV screen in the surgery showing images and videos promoting health.
Teamviewer Free assumed that I was using the service commercially, probably because it recognised the installation of SignageLive on the remote PC which is the well known service used for displaying information on screens.
Please will you allow me the use of Teamviewer free, because the surgery cannot afford the licence fee.

Thanks, Geoff Hill

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Posted by
Digon

Re: Wrongly detected as business usage

If this was the case it would be fine if they just told us "we can no longer support free users" and we'd move on but this facade they have is not doing them any favours.

I _was_ a paying customer until i was treated like this, i kept my private usage separate from my business usage in an effort to "do the right thing" but now, **bleep** it, i'll use something else.

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Posted by
Digon

Re: Wrongly detected as business usage

Good luck finding something, I tried a couple and they were rubbish. I don't know what happens to good products, they either get 'updated' to death until they are unusable (like microsoft did to skype) or they just seem to let them rot like ICQ. Or they start a new program and promise it will be forever free but a few years down the track they keep it free but bury under stacks of advertising to upgrade and are forever trying to sneakily you get you to upgrade (avast), and it seems teamviewer is doing this :(

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Posted by
Hexagon

Re: Wrongly detected as business usage

@Akala : funny thing, I wanted to post this, but you gave me the perfect opportunity by your message. Well, ICQ was the grandfather of all chat programs, I remember how it was the top back in 2001 2002, almos 20 years ago, but it faded, overtaken by different types of Messenger (Yahoo! etc.) Now it's Russian and nobody uses it, almost.

But back to my story: I've been a long time user of Piriform products, most notable CCleaner. Recently it was purchased by Avast :) and I've upgraded to latest version yesterday. What do I notice? A nice message saying: This is free version not to be used in commercial environment :) or something similar :) and I was thinking come on not you as well! :D

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Posted by
Digon

Re: Wrongly detected as business usage

ahh drat, I use ccleaner as well but haven't updated in the past week or two, but it is definitely becoming a habit :( It happened to lots of graphics programs too, I guess I'm just too old remembering all this stuff. But if you can't predict the future just say you'll keep it free for as long as possible, dont make promises you can't, or don't intend, to keep. Even though my teamviewer was fixed, I don't have a lot of confidence when I try it on some of my mother's other computers. Oh well, one battle at a time ;)

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Posted by
Hexagon

Re: Wrongly detected as business usage

@Akala : when I saw the big letters of "Thank you for playing fair!" in the latest CCleaner version I said what the... :D 

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Posted by
Electron

My Free license for personal use expels me from TeamViewer

I use TeamViewer to connect from my mobile to my personal pc and for a while it tells me that it has detected that I am using it commercially.

On occasion I have connected to other equipment, but not for commercial use ....

What can I do to solve it?

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Posted by
Henagon

Re: Wrongly detected as business usage

Same here!

Team Viewer recently (a few weeks ago) suspected commercial use althought I changed nothing in my habits for years (same family/friends!).

And yesterday, I got the CCleaner pop up as well!

My home PC is a second hand DELL with Windows 10 Pro. Could it be a windows update that makes those softwares thinks I'm on a pro machine (server signature or something ?)

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Posted by
Hexagon

Re: Wrongly detected as business usage

@pjgfi : no I don't think Microsoft would mess up with installed software in such a way (i.e. the displayed pop-ups clearly come from the applications itself). Moreover I got the CCleaner pop-up on other older versions of Windows as well (at least version 7).

For me it's just a coincidence but it made me grin, and I was thinking how did Piriform came up with the same wording as TV? :D Thank you for playing fair! We do play fair, TV, we always did, but you seem to no longer play by your own rules.

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Posted by
Henagon

Re: Wrongly detected as business usage

Hi pv7721,
I know the popup come from the software itself but I thought it could have been a (new?) windows "feature" that software could check to tell whether they're running in a pro or home environment.
Did you get popup from both tools (TV & CC) on all your machines?
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Posted by
Hexagon

Re: Wrongly detected as business usage

@pjgfi : sorry, on Windows 7 I get warnings from both CC and TV, and recently I also saw some updates on Windows 7 but they were some preview versions of .NET Framework (anyways, Windows 7 is almost EOL so they won't update with feature).

However, I don't have the CC warning on Windows XP, which makes me think the following: all my Windows versions are PRO versions (i.e. I always preferred to pay a little extra in order not to have the Home version (which lacks RDP for instance)).

But if both software include in their check that the Windows version is a Pro version, then this is extremly dumb, nothing prevents me if I want to pay for it to use a Pro version as a non-professional user.

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Posted by
Henagon

Free connection

Hi,

Frome some days, I have a time limit to connect me to another PC, how I can solve this problem that I never had since years I use privatly the program.

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Posted by
Photon

Re: Free connection

I can not connect being particular , i am user spanish,   since my mac it remained open tabsand he tells me commercial use not being that way, I only made a connection to another computer ina sporadic way. Please request solutio to continue being particular . Thak you. Yolanda cedillo. **Please do not post TeamViewer IDs**

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Posted by
Henagon

How to change commercial use to private use?

Hello everyone. I have been using TeamViewer for years now and have stumbled upon an issue on one of my computers. I am a personal user, only using the program to monitor and remotely complete tasks on my various machines. However, one of my machines has said my trial version expired. I found the other article about how to switch from commercial to personal, but all the links to verify your personal use are broken and lead to an ERROR-404 page. Is there anyone who can help me in this by providing corrected links or share what I need to to? Thanks in advance!

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: How to change commercial use to private use?

Hello @stargateguy1 

Thank you for your post.

I was able to verify this as well. 

I have forwarded the issue to the appropriate team so we may resolve this as quick as possible. 

We apologize for any inconvenience.

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

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Posted by
Henagon

Re: How to change commercial use to private use?

Thank you for your assistance, @JoshP When might I expect a solution to appear? No huge rush- I’m just trying to stay on top of things. Thanks! Glad it wasn’t just me!
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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: How to change commercial use to private use?

Hello @stargateguy1 

Thanks for the feedback.

While I do not have a timeframe for resolution, I will reply here once resolved so you may verify it works again!

Our team is actively working on getting the resolution as we speak :)

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

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Posted by
Henagon

Re: Free license

I have same problem, today teamviewer let me connect only for 5 minutes but is not commercial use of application, why? can do for resolve taht issue?

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Posted by
Digon

Re: You can't open a ticket, instead look at the first post i...

https://www.teamviewer.com/en/support/commercial-use-suspected/

This link should give the form, but it gives 404 error. I submitted the form a while ago and did not get any response. Maybe the form URL is changed? If so please publish the link.

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Posted by
Henagon

Re: How to change commercial use to private use?

Help, help, help.

I wonder if this is what's causing the commercial use issue with one of my laptops. @JoshP I have gone through the reset request form and not been reset, nor provided the decloration to fill out. Is TV having a problem with the resets? It's only on one of my eight devices, but I can't reach the other seven (in the same house) from the one being blocked.

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Posted by
Photon

Verified as private use but cannot use

I had a message that it was suspected I was using Teamviewer commercially and responded that it was only private use. On 23 Feb I received an email that said:

Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

I did not try until today to use it, but I receive the same commercial message. If I click OK I get a password window to log into the remote computer. Enter the password, and I see the remote computer but it logs me out in about 10 seconds. I am then blocked for 10 or 15 minutes. I don't seem to be able to contact Teamviewer direct so what do I do?

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Posted by
Henagon

Re: Suspected commercial use - form to report private use is broken

Error 404
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Posted by
Henagon

Re: You can't open a ticket, instead look at the first post i...


@marcgalmes wrote:

https://www.teamviewer.com/en/support/commercial-use-suspected/

This link should give the form, but it gives 404 error. I submitted the form a while ago and did not get any response. Maybe the form URL is changed? If so please publish the link.


Maybe it's a good sign that there's currently something wrong with the detection and they're updating the page...

EDIT : no, page is back...

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Suspected commercial use - form to report private use is broken

Hi there, 

Thank you for your posts.

Can you please try again to report your case? The page should now work again. 

Thank you and sorry for any inconvenience caused. 

All the best, 
Natascha. 

German Community Moderator

Did my reply answer your question? Accept it as a solution to help others. ✅
Find this helpful? Say thanks by clicking on the Thumbs Up button. ?

Find more information here: Knowledge Base | Community Blog | How to get started

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: How to change commercial use to private use?

Hello @dano 

Thank you for your post.

There is no issue with forms already submitted. This was an issue with the website itself, and accessing the form in order to submit new requests. The issue has already been resolved, and the form is accessible again.

Regarding any form already submitted, we aim to resolve all requests withing 7 days, but it may take longer due to the number of requests. We thank you for your patience.

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)

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Posted by
Henagon

Free

Hello,

I use teamviewer for purely personal purposes, to connect to family computers.

I am at the end of the trial version period (already extended by 7 days).

How to get back to the free version? The commercial version was "imposed" by an update. I could not get the answer over the phone.

Thank you

N.B I already made the request a few days ago but did not get an answer.

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Posted by
Henagon

Re: How to change commercial use to private use?

Thanks @JoshP . I was hoping as it's been a month.

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Posted by
Digon

Teamviewer license

Dear Sirs, I just disturb you about a problem I have with my teamviewer license; I'm a home user and I can confirm that no professional or commercial use of Teamviewer has ever been made, but some days ago a messsage appears: "commercial use suspected..." and my teamviewer sessions last just 5 minutes from that momento on....

Again I confirm that only personal use of the sw has been made (management and maintenance of friends and relatives pcs, in addition to mine when I'm out of home); so please, if it's possible, re-.activate my teamviewer license asap. 

Thank you in advance for your kind cooperation and best regards

Luca Baruffaldi

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Posted by
Henagon

Re: Premium License labeled as "Free License"

Don't use TV for personal use. I have in the past, and it was a good product, mostly stable. But even though using it to connect to a remote computer a few times a month, TV kicked me out and wanted to sell a licence. You should try **Third Party Product** instead. Not an easy setup but once you get there, it works. 

Posted by
Henagon

Remove Suspected Commercial Use Pop Up

A few months ago one of my pc's was blocked for Commercial Use. I uninstalled and forgot about Teamviewer for a while. Today I reinstalled Teamviewer on the PC again. It's working now but I'm getting Suspected Commercial Use Pop ups. I really don't want it blocked again. Please, what do I do? I only use this pc as the household media server.

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Posted by
Photon

BAN wrongly

I had a problem while I was transmitting my pc to a friend of mine via teamviewer and in the meantime I received the message from Ban because I used the account for commercial purposes when it is not true

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Posted by
Photon

commercial use

hello, teamviewer detects a commercial use while it's wrong how to do? thank you

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Posted by
Henagon

Re: Reset to free but nothing change

Did it fix itself or how did it get fixed?

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Posted by
Henagon

Commercial Use Detected!!!

Good day;

Although after claiming for the commercial use of the product, you have answered me
"After reviewing your application, we decided that your use case can be described as" personal "
I still have the same problems of not being able to connect with my equipment.
Do I have to do some other procedure for TeamViewer to return to its private use situation?

Thanks and best regards

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Posted by
Henagon

Re: Reset to free but nothing change

Did it ever get reset properly? I'm still waiting.

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Posted by
Henagon

Re: Reset to free but nothing change

Today nothing change. still limited 1min max