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Posted by
Electron

"Commercial use Suspected" form doesn't work.

Hello, getting the dreaded message of suspected commerical usage (I'm using teamviewer to help my elderly parents) .

The form at the link below doesn't work. After filling out all the data correctly, it asks to enter re-captcha on the page and there is no re-captcha displayed on any of my browsers on desktop. I've tried Firefox, Chrome and IE.

https://www.teamviewer.com/en/support/commercial-use-suspected/

Please help.

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Posted by
Trigon

Re: "Commercial use Suspected" form doesn't work.

Don't think it will make much difference.  I filled it out two weeks ago and nothing.  Was a week before that before they even told me to fill out the form.  I had to move on to other apps because, although everything is and always was in-home/personal use, I couldn't wait around any longer to get things done.

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Posted by
Trigon

Re: "Commercial use Suspected" form doesn't work.

I've given up on Teamviewers "investigation" into this matter. Police solve m-u-r-d-u-r investigations quicker than this lol. Day 10 and no fix for me. I'm just a**Third Party Product** kind user now. Works just as well and they have a free for personal use version too.. 

EDIT: LOL...they edited out the type of police investigation I mentioned and the properly working competitors product I now use. TV just continues to show they're a real piece of work lately lol. Good riddance. 

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Posted by
Photon

Personal not business

I is it for personal use but it keeps saying I am using for commercial use is there something that can be done to change it back. It is for my own use
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Posted by
Henagon

Why does my account keep getting flagged for commercial use?

I am NOT using teamviewer for commercial use, WHY does my account keep getting flagged?  I have to write an email every couple of months to tell you guys to unblock my account again.  I follow the rules, there are no server operating systems in my list.  I use this for personal reasons.  If I could get RDP to work on the outside of my network, I would stop using this "free" tool that constantly nags and misunderstands connections, and kicks me off every 2 minutes!  I CAN'T GET ANYTHING DONE, including fixing RDP.

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Posted by
Electron

Commercial Use Detected

Hello Dear Administration.
I ask you to unlock my two IDs as I try to connect to myself.
Previously, I did not use these two IDs for commercial purposes - please, unlock access.

I am trying to connect to my computer TeamViwer ID:
I can’t indicate the ID here, just (if you are an administrator) look at who connected to me - it was my mobile device.
Earlier - I also did not use TeamViewer for commercial purposes.

From your mobile device TeamViwer ID:

When I connect from a mobile device - it says that "commercial use has been detected" Although - I have not used TeamViwer so, please help me. Thank you.

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Posted by
Trigon

Re: Has ANYONE had their commercial use block removed....


@Closed account wrote:

 

Has ANYONE had their commercial use block removed?

If so, how long did it take?

Can you give the rest of us any hints on getting a quicker response?

JWK in RVA

 

 


I just got an email today from TV that they set my account back to free...took 10 days. I haven't tried it out yet to see if its back to normal...i'm afraid its gonna flag me again in a day or so...we'll see.

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Posted by
Digon

Re: Commercial Use Detected

You need to go through the request process at https://www.teamviewer.com/en/support/commercial-use-suspected/ It's been posted in here often enough that the Community canot help you with this.

For whatever reason, TeamViewer has figured that something you are doing is typical of commercial usage. I wish I knew what the criteria are, but I don't. I can only guess, like the rest of us.

Good luck. I just got a reply this morning that my reset request wasn't good enough, and was asked to fill out the form to declare that I'm using the software only privately. I had a reset of the one license on Aug 14, and it was suspected commercial again just 10 days later. Considering that TeamViewer says that it can take up to a week to respond to the reset request, this is a pretty poor uptime for a guy who just want to be able to connect to his home PCs..

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Posted by
Trigon

Re: Has ANYONE had their commercial use block removed....

My commercial block was removed after 7 days, then put back on again an hour or two later when I used the same tablet and PC I always used to make a remote connection...from across the room.  (NEVER any commercial use.).  Several days later I received notice to fill out the private use affadavit, which I did, and returned it.  That was 15 days ago.  Nothing since.  I moved on to other apps.  Couldn't sit dead in the water anymore.

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Posted by
Henagon

Using private VPN

Hi,

I am wondering if using my own private VPN **third party product** would affect my free subscription and trigger a "commercial use detected" status on my account ???

I've always used teamviewer for studying purposes and helping family and friends sometimes but recently I've been using my private VPN since I am accessing internet from public networks like my university and I want to protect myself, I and I got a message about me using teamviewr for commercial reasons !!!

I know that Teamviewr has its own VPN but I would trust my private to protect my whole connection rather than just protecting my remote connection to the other device only !

Thanks in advance for any answer regarding my concern ...

 

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Posted by Closed account
Not applicable

Commercial use detected

I am getting following message when I am trying to get connected from my home private computer to another private computer. I want to use the free version. Any idea, how the problem can be solved?

Screenshot_2019-08-30_19-07-43.png

 

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Posted by
Henagon

Business Account Usage Detection

Hello. I'm having trouble using my TeamViewer account, that detected commercial use, however this is not true. My main use is with family members who need assistance. How can I solve this?
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Posted by
Trigon

Re: Commercial use detected

what did Teamviewer change that sooooo many free users are now getting this false positive? 

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Posted by
Digon

Re: "Commercial use Suspected" form doesn't work.

I got a warning - all I did was take an old mac pro and connect to it and it said commercial use detected (not suspected). On my home network with my home machines!

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Posted by
Trigon

Re: Scam scam scam

If they charged 5.00/month or something, i could see that but no one's gonna think "oh well, i might as well [The price has been removed as per the community guidelines]" when there's other free options. I think there's a screw up on their end that they're just not owning up to.

EDIT: Wow, they censor the word that's used to describe how you install a lightbulb into a socket...sc**w 

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Posted by
Henagon

Re: Scam scam scam

What's more likely. The fact that they are a business, and are doing this on purpose, for more money. Or that they are working hard at fixing this problem for free users?? I'm sorry, I respectfully disagree with that notion. It's been an issue for quite a while. Occam's razor

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Posted by
Henagon

Re: Business Account Usage Detection

Same issue.  I support my in-laws and parents who are technology challenged.  I am using TeamViewer for business purposes.  I am getting the "Commercial Use detected" error.  How can I stop this error?

Posted by
Photon

why we get commercial use messages

If you look at their website, they are about to start selling stock.  The best way get the price boosted for their IPO is to show potential investors a boost in stock.  What is the  best way to quickly do this?  Get freemium users to pay to boost revenues, or get them to leave to reduce costs and increase profitability in investor reports...shame on you teamviewer, i thought you were a good honest company.

3 Replies
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Posted by
Henagon

time out

I'm using teamviews for personal, but I always got kick out from teamviews with a reason time out session .... what can I do ?

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Posted by
Photon

Re: why we get commercial use messages

Completely Agree with you - Really dissapointed in them. I do Have multiple machines at home and after setting up a simple Rasberry pi this morning started getting this error. Reading through their explanations it say that Home Office Access is commecial. I dont access my work machine using Teamviewer but I do have a machine named Home Office (because its in my office at home!) -is this what triggered it ?

It also says that accessing a server of any type is commcial use - I have a synology NAS server at home for personal use, and then the pi is being used as a Homebridge server for my IoT hobby 

Come on Team Viewer im not even getting outside my Home Network !!

I loved Teamviewer - Dont wreck it

 

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Posted by
Photon

Re: why we get commercial use messages

Does anyone know how to reset this or how to contact for help? I have the same problem, two computers, two different operating systems, just the fact that both have tried to use one in the living from from the bedroom is commercial use?

I feel so cheated. I even was in the process of convincing my work to get this product and got it budgeted for next year. Forget that now! 

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Posted by
Digon

TeamViewer14; Win10...Limiting Use

When I attempt to start a session with another it displays something like you are allotted 5 min Duration...you cannot connect (it shows a time)....

It might have displayed something about commercial use....not sure; my installed Version displays FREE LICENSE-NON-COOMERIAL USE ONLY..and so does the other persons installed Copy.  I went ahead and uninstalled my version...and re-installed TV14...checked PERSONAL USE ONLY.....so did the other person....

Todays date 8/31/19...does anyone know if this is a TeamViewer Server Issue?  I don't know what esle to try; thought New Installs might resolve, but it did not....

 

 

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

3 days since being "fixed" i'm getting commercial use flag again...lol. Teamviewer stinks.

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

That's good customer focus.

Run don't walk toward the exits!

 

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Posted by
Trigon

Re: Commercial use detected

I've given up on TV and use **Third Party Product** now. I was just curious to see how long .my free usage would last after being fixed. 3 whole days lol

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Posted by
Trigon

Re: Commercial use detected

It was very useful info to share. I am grateful for your post. It helps us know that we made the right decision. Take care and good luck!

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Posted by
Henagon

Re: "Commercial use Suspected" form doesn't work.

I got the same message for my laptop and my phone. Can somebody help me?
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Posted by
Trigon

Re: "Commercial use Suspected" form doesn't work.

You have to waste your time filling out this >> https://www.teamviewer.com/en/support/commercial-use-suspected/

only for the flag to come back a few days later.

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Posted by
Henagon

Re: "Commercial use Suspected" form doesn't work.

Thank you very much!
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Posted by
Trigon

Re: "Commercial use Suspected" form doesn't work.

It seemed that way for me for a while and then within a couple weeks all the notices finally stopped. They never tell you when they fix anything...you just find out. I made sure to provide them a list of ALL my machines names and IDs (not just the ones I saw the notices on). They can't seem to tell a business user from a hole in the ground. I only use TV on my home machines and occasionally those of my family to remote in and fix issues with them. All personal use. Never commercial use.
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Posted by
Trigon

Re: "Commercial use Suspected" form doesn't work.

Hmm that may be my issue. I gave them one ID thinking both PCs have the same ID. Will look again.
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Posted by
Trigon

Re: "Commercial use Suspected" form doesn't work.

Yeah, I figured give them info on all the machines, because sometimes it's hard to figure which machine is generating the complaint. It could be all of them, or just some of them. I noticed also if you ever run TeamViewer on a VM it will automatically give you that error and you have to beg them to exclude that also. When they do add the exception for the VM, you need to track the MAC address of that VMs network adapter to make sure it never changes (so you can change back to the original if needed). Changing a MAC address changes the TeamViewer ID (or rather, will require changing the ID) and you start that problem over again. I ran into that once.
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Posted by
Digon

Re: "Commercial use Suspected" form doesn't work.

What is so frustrating is it is inconsistent. I ran team viewer on the virtual machine for a long time because it made it simpler for me I ran a VM inside of my disk drive because I wanted to be able to access my files and I didn’t have any problem with that. But the minute I ran it on Ubuntu because I was curious how that worked well that immediately triggered a problem that never went away. I’ve given them all of the different IDs of all of my machine and it didn’t seem to matter. The bottom line is they don’t really support private use.

And I would respect that if they would be open about that but this cloak and dagger maybe it works maybe it doesn’t and you will only find out when you need it and it doesn’t work, that has forced me to switch to other choices like the remote option built into *** Third Party Product*** etc. They’re not as good but they work and you won’t get caught needing it and not having it.

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Posted by
Trigon

Re: "Commercial use Suspected" form doesn't work.

My theory is that TV uses mainly the MAC address to identify the machine that's being connected to. It can also identify the OS separately and that's why you will get the notice if running a server OS. If either the MAC address or the OS (or both) changes, then basically you have to get a new TeamViewer ID. I'm pretty sure I got an exemption on a VM once when I submitted the information for it to them. Thing is that each VM you create will give a different MAC address. If you're in Virtualbox and switch to or create a different VM, you get a different MAC address and that means you get a different TeamViewer ID. Once the TV ID on a VM is set as 'personal use' in their database and you don't use it to connect to a commercial-use machine or vice versa, you should be good to go permanently as long neither the MAC address nor the OS change. A word about MAC addresses generated by Virtualbox...since the first three octets of the MAC address (called the OUI) identify the manufacturer of the network adapter, I believe that will always trigger the notice from TeamViewer and that's why you have to get each of those VMs exempted. Anyone who knows better than this is welcome to correct me if I'm wrong but I'm pretty sure that's close to the truth. The 'manufacturer' (08:00:27) that Virtualbox uses for its MAC addresses according to the OUI database is CADMUS COMPUTER SYSTEMS which is long out of business and may have been purchased by DEC. It seems TeamViewer flags all of those it sees.
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Posted by
Trigon

Re: Is this Commercial Use?

I need to correct you. Server does not imply domain server. You can have a server that's not part of a domain. People do it all the time if it's something they have on their home network. You are blocking personal use on all servers, domain or not.
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Posted by
Pentagon

Re: "Commercial use Suspected" form doesn't work.

Nope, I flip the mac address on my notebook several times a night if this was the case I could log on without this issue.

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Posted by
Trigon

Re: Business Account Usage Detection

You have to fill out their form with your name, machine's name and TeamViewer ID and wait at least a week and they should remove the restriction on your machine. Total pain, I know.
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Posted by
Trigon

Re: TeamViewer14; Win10...Limiting Use

Fill out the form to get ALL of your machines exempted from their false positive. You have to do ALL of your machines at once or you will be playing whack-a-mole. If ANY machine appears as commercial use, you violate even by connecting to it from a machine that was previously deemed to be personal use, then that previously personal use machine can technically get stuck with the commercial use restriction also.
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Posted by
Trigon

Re: "Commercial use Suspected" form doesn't work.

Yep, you can't make any change to it or else TeamViewer sees it as a completely new machine with another red-flagged MAC address. If you want to use another one you'll have to go through that hoop all over again. I assume you're using Virtualbox for the VM or are you using VMWare? I think they both have the same problem but thing about Virtualbox is that it never registered the MAC address range that it uses, at least that anyone knows of.
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Posted by Moderator Moderator
Moderator

Re: why we get commercial use messages

Hi All,

Thank you for your post.
If you feel your use is not considered commercial, please fill out the following form: https://www.teamviewer.com/reset 

Our support team assesses all requests individually, and in the order they are received, to determine if a reset is possible.

I apologize for any inconvenience caused.
Hope this information will be helpful.

All the best, Yuri

Japanese Community Moderator

Did my reply answer your question? Accept it as a solution and like the post to help others.
解決策が見つかったら、いいねや解決策として承認をクリックしてください。

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Posted by
Henagon

Re: Has ANYONE had their commercial use block removed....

I got an email said it had been reset to free. Guess what.... first time I use it got the same **bleep** ...commercial use. I replied to the email and have yet to get a response.

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Posted by
Trigon

Re: Commercial Use Detected

OK, I tried to do this, and got hung up with this

x.jpg

Where the **bleep** is the recaptcha???

----------------

Later edit: ah, what they don't tell you is that you need to be using Chrome. Firefox won't show that recaptcha. Real **bleep**er.

 

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Posted by
Henagon

Re: "Commercial use Suspected" form doesn't work.

Same experience and question here...

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Posted by
Trigon

Re: "Commercial use Suspected" form doesn't work.

OK, having figured out that you needed to use Chrome to fill out the form in https://www.teamviewer.com/en/support/commercial-use-suspected/

I registered my complaint and got a message saying they would look into it. We shall see. In the meantime, [removed per Community Guidelines] Nothing really making me want to stay with TeamViewer, given this "Commercial use Suspected" trash.

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Posted by
Digon

Re: Has ANYONE had their commercial use block removed....

Teamviewer is getting lamer by the day
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Posted by
Trigon

Re: "Commercial use Suspected" form doesn't work.

The censoring is useless if your subscribed to the topic. We get alerts of new messages and it shows what's said before the censor
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Posted by
Digon

Re: "Commercial use Suspected" form doesn't work.

Since when has a community of users become outlaw's. What a croc of **BLEEP**...
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Posted by
Henagon

Re: "Your license limits the maximum session duration" for FREE personal use

Teamviewer is actively trying to get rid of user who do not pay for a commercial license. Instead of simply admitting it, they enforce these stupid pop-ups.

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Posted by
Trigon

Re: "Commercial use Suspected" form doesn't work.

You know, in it's day, TeamViewer was da king. It was fantastic in that it offered the oportunity to leanover someone's shoulder working on their computer. But there are many good options now to do that that don't fall back on "Commercial use Suspected". TeamViewer does have some nice features, though.

Hard to rant about a community of users that have become outlaws. I don't pay TeamViewer anything. They are generous to let me use their system for free. I'm getting something for nothing, which could make me an outlaw. But I'd at least like to be treated consistently.

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Posted by
Neutron

Re: "Your license limits the maximum session duration" for FREE personal use

I'm looking into alternatives right now because I am tired of this nonsense. I've been a loyal fan of teamviewer and if they had a reasonable price for one time purchase I would totally buy it. Or even a 30$/ year license I could get behind for my personal use. But 50$ a month is stupid rediculous when there are at least 5 options for free.