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Posted by
Photon

Apply for personal use

Hello
I use teamviewer very well. But it continues to end with commercial use.
I use it to play computer games remotely. Is this a commercial use? I hope this solves your problem.
Thank you

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Posted by
Photon

Re: TeamViewer ID Reset To Free? - No It Has Not

I've had the same issue! I've requested a reset and they claimed to have "reset my account to free" but immediately got the commercial use detected once again! I've had to resort to **Third Party Product** just to do anything basic but it's not as good as TeamViewer. I've been using TeamViewer for years without an issue, and often check my computer when I'm at the store, on vacation, or even in the bedroom! I don't even own a business let anyone have any affiliation with a business besides my own day job but I couldn't even use TeamViewer for work even if I wanted to! So frustrating with 200,000,000 users you could figure out how to fix your broken system. 

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Posted by
Electron

teamviewer thinks im using it commercially

hi,

im on a holiday in australia and accessing my computer from different airbnbs and now my licence got restricted.

how can i use it again?

best regards,

fabian

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Posted by
Digon

Re: Error trying to connect - says I need a commercial license

I had ready been cleared and they flagged  me again. This is crazy. 

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Posted by
Photon

Re: Error trying to connect - says I need a commercial license

I have had this issue and I have filled out everything they have asked and I still get the message. I feel they might be trying to do away with the free service. Also, what do they consider to be a commercial business?  

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Posted by
Trigon

Is the incorrect commercial useage due to VPN?

I now regularly use a VPN (may change location).

Was this the reason why my non-commercial activity was regarded as commercial and blocked? .

 

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Posted by
Electron

times out saying i am using commercially when I am not

I keep getting timed out for commerical use, when i have never used it commerically.   I have 3 different systems I have used it on to connect to for personal projects and no of them are servers, or anything like that.  I just dont want to physicaly be in 3 places all the time. 

Found another topic but everytime i go to try to submit a ticket it send me back to here.  I cant get support or submitt a ticket.   

Somehow it thinks i am using this comericaly and that incorrect.  

So how can you get support when everytime i click submit a ticket it sends me to community, and back around in the circle again.

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Posted by
Digon

Re: times out saying i am using commercially when I am not

it seems like we as the free user base not using it commercially is planned to be a paid user base as there is no support for the "free" user for non commercial use. I was born in Germany not far from HQ of TV and I was told on the phone that I should write into here but if there is no avial what purpose does it have when no rep no tech support and basically no one from TV team actually gets back.. I submitted the hard copy form with my personal signature I think a month ago or even more and have not even got a: "hey thanks for your effort sending in the form we´ll get back to you in 24 hours, 72 hours, a week, 3 months, 6 month or go **bleep**en buy a license as we do not want free users to be" response... any of those would do for me... I am considering to move on as the way I am treated for a user that practically used TV from launch or close after I feel that me being accused is not in the right place... It happened once already which went fine as I wrote an e-mail, they responded (wonders happen) and I was set back to free licence again... that was 5 or 9 odd years ago.... the company is in business sind what 2005??? I think I started uing it shortly after... around 2006.... but long story short, don´t count on too much help if at all... I am slowly starting to give up on TV and the company... it is a great product but there are alternatives just as good apperantly.... 

 

 

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Posted by
Henagon

trial

Hi
I had a case which was closed but problem isn't resolved yet.
The case is #33143914

After assessing my situation, TeamViewer replied: "Your TeamViewer ID has been reset to free"

However, I still cannot use it on my laptop.
As soon as I sign in, immediately I get a "trial version expired" message, before even attempting to connect to any machine.
Uninstalling and reinstalling doesn't do anything
It's as though my account is frozen in the "trial expired" state and the reset you mentioned hasn't taken place.

Now I can't even raise a new ticket as I'm not a licensed user.
How do I free my machine?

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Posted by
Henagon

TV is breaking the law Gesetz gegen den unlauteren Wettbewerb (UWG)

in particular § 5 Irreführende geschäftliche Handlungen

I have trusted the marketing statement that for private use, the TV program is free of charge.

This is not true. After complaning about incorrect blocking due to Commercial Use, I have now been limited to 1 minute sessions, which makes the Teamviewer program totally worthless.

The statement about free private use is thus a criminal statement in contradiction to Gesetz gegen den unlauteren Wettbewerb (UWG) §5 in Germany and similar marketing laws in other countries.

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Posted by
Digon

Re: Contact supoort

I called the phone, but it's not answering.

I posted the message via form of unblocking for uncommercial use, and marked checkbox on the form "Quote to email". But didn't get any answer nor quote to email. Did you get my filled form? Could you please check?

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Posted by
Henagon

Re: Commercial use suspected or Commercial use detected (i am private user)

I have the same problem, and would like to find out how to explain to TeamViewer why I believe I am definitely a "Personal Use" user.

I have only 2 laptops in my house (registered with TeamViewer) plus now, as well as my elderly (96 year old) mother's old Win 7 desktop PC, a new Windows 10 based laptop, which I am going to transfer her usage across to, as I can teach her to adjust to the differences.  In fact, I virtually never use TeamViewer (as wonderful as I know it is) except to keep a check on how my dear old Mum is going.  We live in country Australia, some 50 kms apart, and mum lives alone. Any help greatly appreciated.  Iankett

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Posted by
Digon

Re: Is the incorrect commercial useage due to VPN?


@Bonzadog wrote:

I now regularly use a VPN (may change location).

Was this the reason why my non-commercial activity was regarded as commercial and blocked? .

@Bonzadog

Not likely. Teamviewer in and of itself is a VPN baqsed app. Multiple VPN connections can certainly gum up the works. But teamviewer uses what would seem, a fairly overactive polling system <client <---> server> to validate the apps usage.

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Posted by
Trigon

Re: Is the incorrect commercial useage due to VPN?

Then why and how does teamviewer "know" whether I am using a free version commercially or not?

What must I do to stop this happening again -- the reassignment to non-commercial took a long time.

I have been falsely classified as commercial although I am using Teamviewer  for my own home computers. It took a long time to get reaccepted as a private user and I switch to **Third Party Product** - which I find just as good as TeamViewer. I cannot trust Teamviewer since I think the commercial check is error prone.

I hope this get sorted out.....

 

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Posted by
Digon

Re: Declaration of private use

If you are just helping a friend with something on their system, that is not a violation of Teamviewer TOS.
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Posted by
Trigon

Re: Declaration of private use

 


@johnzageek wrote:
If you are just helping a friend with something on their system, that is not a violation of Teamviewer TOS.

I was not even outside my local WLAN. That is what surprised me when I got falsely
Charged with being commercial. I still think  VPN had something to do with it.

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Posted by
Photon

Re: Apply to switch to Team Viewer for personal use.

I have the same issue.. Any solution?

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Posted by
Henagon

OSX Catalina - Session Timeout within a minute of use

Hello -

I recently upgraded my Late 2012 Mac Mini to Catalina and Team Viewer no longers works, whereas it worked perfectly fine before updating the OS and to TV version 15.

Every time I start a Presentation, it starts up normally and then within a minute it shuts down on its own saying the "Session has timed out".

I've checked all permissions in my Mac's settings and everything was granted full access, so I am not sure what is happening here.

Any insight would be much appreciated.

Thanks

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Posted by
Photon

Re: Is this Commercial Use?

You did NOT solve the issue.Thanks to your extortative practices, I can no longer access my personal Hyper-V, I shall go elsewhere for a solution to my issues.

I hate when "technicians" say "give me a thumbs up" after putting down useless mutterances that don't address the issue.

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Posted by
Henagon

Free license issues

ok so i have used teamviewer if i can remmber in 2012 or so i have always used it free because i only conect to my main computer and my home server in the other room. lately i have been having issue with conecting to my server yet i have done then for the passed 3 years when i had issues. i have no idea why teamviewer thinks im useing it commercially yet im only going on my server/home pc so if this cant be fixed or i cant get help i will have to find another way to remote into my two computers

~Cody .S

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Posted by
Digon

Re: OSX Catalina - Session Timeout within a minute of use

Hi Jason,

Make sure you are not, like i am, false detected as a commercial user of TV. Teamviewer has now an agressive politic with personnal user to force them buying a pro licence. It shut down connection afeter one or two minutes, and it block reconnection for 10 minutes.

There is a page on their site to alert false positive but, in fact, they never respond (i tried 3 times) and all we can do is stop using this software and find an alternative. I actually use RDP for my HTPC, but i still didn't find a way to help my blind father with his phone.

Thanks Teamviewer :o(

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Posted by
Digon

Re: Contact supoort

Stop dreaming, they NEVER respond to tickets, i made many since i'm false detected as commercial and never had a single answer. They just don't bother free users anymore, i think no one at teamviewer even read this 96 pages subject.

 

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Posted by
Digon

Re: Wrong commercial use detected

Don't worry, it's just Teamviewer Company that decided to **bleep** all their free customers. Cheers.

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Posted by
Electron

PROBLEM TEAMVIEWER

Hello,
I have a MAC and I have updated my TeamViewer to the latest version.
But now for free as a private individual nothing works and only for "commercial use".
How do I get private use?

Thanks is urgent and regards.


Michael

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Posted by
Trigon

Re: PROBLEM TEAMVIEWER


@Michaelweb93 wrote:

Hello,
I have a MAC and I have updated my TeamViewer to the latest version.
But now for free as a private individual nothing works and only for "commercial use".
How do I get private use?

Thanks is urgent and regards.


Michael


Well it took quite some time go get back to being non-commercial. One must fill out a declaration (and sign it) that confirms you are not a commercial user. All this is a pain in the nether sides and whether all this helps is also questionable. I am now trying out **Third Party Product** -- so far that is free. I understand that Teamviewer must make money and I would buy a one-off price for TeamViewer for non-commercial usage....if not too expensive.. But the current commercial or not detection does not work well - if at all.Teamviewer need to address this, assuming it is now a company policy to make life difficult for non-payers.

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Posted by
Henagon

Re: OSX Catalina - Session Timeout within a minute of use

Hey @Sapass -

Nope, it says "Free License (Non-Commercial Use)" at the top of my TV window, so it is not that. Something else is happening here causing sessions to just close after 1 minute.

Thanks

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Posted by
Electron

Re: PROBLEM TEAMVIEWER

Hello,
thanks for your answer.
But where should I go to sign?

Thank you and greetings.


Michael

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Posted by
Neutron

I was classified as a business account by mistake

When activating my machine on my user I was classified as a business user, but I use TeamViewer only to access my other machine when I'm traveling - and I don't use it for commercial purposes or user support - how do I solve this problem?

I've tried reinstalling the software but it didn't work and I looked on the site here in Brazil and I'm only aware that ChatBot doesn't solve my problem ...

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Posted by
Henagon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

This happens usually when I run Teamviewer from my computer at work to connect to my computer at home. It's personal use, nothing to do with my work, but since it's an enterprize environment and network, I can understand the confusion.

What bothers me is that it's now spread to use from my mobile phone as well and even when I use a private computer in my own house to connect to another private computer in my own home.

Have had this issue for months now and not gotten any response from TeamViewer, despite having had a registered license for 5+ years now. I am not willing to pay [The price has been removed in accordance with the community guidelines.] for this service so if I can't find a solution to this I'll have to switch to another, inferior, product.

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Posted by
Henagon

Could not connect to partner

Hi,

Does anyone know whywhen i'm trying to connect to a mobile device it is showing that i need business/company licence,despite the fact that i have just 3-4 devices saved on my TeamViewer acount with auto access granted?

Thank you!

pic-01.JPG

 

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Posted by
Henagon

Your license limits the maximum session duration to a partner, immediate reconnects are blocked....

To the TeamViewer staff members,
Dear,

After several years of usage of TeamViewer (free license), I got suddenly the message that I use or my partner uses the TeamViewer in a commercially way. Please solve my problem.

Andrei

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Posted by
Henagon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

you decided to disable all ????????????????????
what is the problem with this team viewer ????????????
I go once a month ---- THIS IS A COMMERCE ???????????????????????????????????????? ?????????????????????????????????????? ???????

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Posted by
Photon

Re: your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or

Same problem. Once I've connected to my personal computer from work network and now I'm  disconnected  from any network after 15 seconds of usage (probably a bug) with 15 minutes of timeout.

Looks like my account was generally marked as commercial. Cannot find any options to resolve this misunderstanding.

I know that Free accounts is not a priority users for Team Viewer, but such behavior literally pushes to migrate to other solutions. Is that the purpose you trying to aim?

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Posted by
Henagon

Re: I was classified as a business account by mistake

Dear Sirs,
From some months ago till now every time I start Team Viewer a box appears saying this software is free for personal use only and I will be able to be connected for 5 minutes only... Why is this happening? I didn't do any change in the way I use it, so why did this started to happen in the first place?
My use of Team Viewer since the beginning is the same - personal use only!!! I help my parents with their PC's and laptops, and my own desktop PC's. Nothing professional, only private!
How can I prove this in order to be able to keep using it as always did before that box started to show up?
Would be very grateful if you could review this situation and make my plan free for personal use only again. 
Tks in advance
 
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Posted by
Henagon

Connection keeps timing out.

I am trying to use Free Teamviewer to assist friends and family with setting up addons for World of Warcraft and every time that I connect to one of them to try and do so I get disconnected with a timeout message after 30 seconds. This issue makes it impossible to help anyone since I cannot stay connected long enough to help them. How can I fix this issue?  

Thanks in advance.

Michael M

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Posted by
Henagon

I have a problem with license when using TeamViever in home

Hello!

I have several PCs at my friends home and at my home

Computers work autonomously, for example, mining or parsing.

Sometimes I need to remotely check and fix the process on PC

Often there is a problem with the license.

I do not have a company, this is a home project.

Can I solve the problem with the license and use the free version?

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Posted by
Photon

Commercial Use

I can not use TeamViewer freely when trying, the session is closed I am not a computer scientist does not conduct any activity

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Posted by
Photon

Used my private teamviewer account on a company machine

Hi

I accidentally logged into my private teamviewer account on a corporate machine and now I can't have sustained sessions for private use because corporate use has been detected. I have logged into the corporate account now, so I can use the corporate account without issues, but my private account is now treated as corporate user without license.

How do I "reset" my private account to its free status? I have already deleted the corporate machine from My Computers on my private account.

 

Thanks!

 

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Posted by
Henagon

Two team viewer id's (on my mac and my pc) Teamviewer thinks one is free and other commercial -Both under same account

Hello there. Some weeks ago I send a request via the form to teamviewer company because I had the usual problem of suspected commercial use. Thankfully, the company replied and declared my PC account, free non commercial.

At that point I was happy but after a few hours I discovered that my other computer, a MacBook (which of course is registered under the same account/password I use for teamviewer), had a different ID and it started to suspect commercial use and dropped the connection.

I don't understand. Isn't teamviewer system able to see that both computers are under the same free account holder?

Do I have to send a new free use teamviewer form the company?

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Posted by
Digon

TeamViewer support is not answering more than 2 weeks

Hello!

I've fileed the form complainting of wrong suspection of commercial use more than 2 weeks ago, but still didn't get the answer to my email. Could you help please? The email is the same as in my account

Thanks in advance

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Posted by
Trigon

Re: Commercial use suspected pop-up message

Tried twice over the years to use TV for purely none gain, but as everyone else suggests we get hounded to subscribe at ridiculous monthly costs. I'm sure even some of us who "like to help family" would be willing to pay a "nominal" fee per month to support friends and family for the solid access that TV offers.  Failure to consider this will ultimately  mean that more people will resort to using competitors like **Third Party Product** which while not as smooth as TV works most of the time flawlessly, just slightly differently..

OK so TV doesn't give a monkeys and as to asking for them to review my usage< i wasted my time even tryin. Over 2 weeks later and still no response as expected both based on previous attempts and on more recent complaints online. I'm not a business person in any way shape etc, but I cannot understand how your business model works when the majority of people who expect this app to be free then get screwed over after getting used to using it, after being told you can use it if you're not a business deserve to be treated in such a cavalier way.  I have used TV for probably 5 years off and on as I still consider it to be a solid performer, but, for my limited needs will have to seriously consider reverting to **Third Party Product**, which, from my experience, means that, giving TV a wide berth for a few months then gives me some respite in using TV again down the line.  But like a failed relationship how many times will one return to said failed relationship?!!  Love the product , hate the **bleep** behind it.

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Posted by
Trigon

Re: Commercial use suspected pop-up message

What's that?

Ah I worked it out.  Might be of use but no android app, I like to access my home pc from my phone from time to time.

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Posted by
Trigon

Re: TeamViewer support is not answering more than 2 weeks

Me neither

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Posted by
Electron

Re: "Suspicion of Commercial Use" algorithm: how does it work?

There should't be a 'low priced personal solution'. That's the whole point of 'free for personal use'...

Happened to me three times now, even though I actually only use it for school. (I study IT)
I don't even use it that often...

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Posted by
Digon

Re: TeamViewer support is not answering more than 2 weeks

Still no answer here nor on email.

Could some of moderators answer please?

@Esther @JeanK @apapakostas @JoshP @Nadin1 

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Posted by
Electron

Action Required: Teamviewer thinks I'm using it commercially

I haven't used TeamViewer to connect from my personal laptop to my Desktop in month or so, and now its booting me after a min or 2 and says im using it commercially.  

Both devices are not part of a company, personally owned.

How do we get this unflagged as commercial ?

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Posted by
Henagon

Re: Action Required: Teamviewer thinks I'm using it commercially

Same problem here... I need it to help my grandmother, and now it is a pain in the **bleep**... ¬¬"

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Posted by
Proton

Re: Action Required: Teamviewer thinks I'm using it commercially

Same here I'm getting very annoyed with Team Viewer this past month. It has been great for 6 or 7 years but all of a sudden it keeps giving me that Comercial use detected popup. I use it to connect to my gaming\Media\Plex rig to download anew movie to Plex Acc. when Im at my Dads house and that it.

 

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Posted by
Proton

Re: Action Required: Teamviewer thinks I'm using it commercially

You need to fill out a form online to have it reset. Ive done it but it didnt help much. Hence why I am BACK to find a Support Team Member to try and fix it for good hopefully or Im going to find another Remote desktop service.

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I filled out and submitted a "Declaration of Private Use" form two months ago and have not heard anything since.  What are my options now?