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Posted by
Henagon

Re: Time out session. Non-commerce use

I have got the same problem right now. I don't use the TeamViewer for comercial purposes, however it decided I do. How to solve the problem?

4 Replies
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Posted by
Digon

Re: I face the commercial usage again. Can you set my ID to private?

In the form that we submit, what is Affected TeamViewer ID? Is it my ID or partner ID?

https://www.teamviewer.com/en/support/personal-use-verification

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Posted by
Electron

FREE for personal use, then why block my friend?

My Friend and I help out AMATEUR RADIO people with Teamviewer regularly and recently he was BLOCKED by Teamviewer.   AMATEUR RADIO is a hobby where we make absolutely no money, so why was he blocked for helping too many people out?

How can this be resolved as it gives us a bad feeling using Teamviewer and who will be next to be banned for freely helping others in our hobby?

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Posted by
Trigon

Re: I face the commercial usage again. Can you set my ID to private?

It would be wise to put all your ID /Self and Contacts) and send it to TV. This is a real Pain In The **bleep**...still TV is persuing this policy. Look for an altzernative is the best advice I can offer-

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Posted by
Henagon

Uncommercial purposes

Hey, when I connected my computer to a laptop, the system considered that I was using the Teamviwer for commercial purposes. What's wrong? I worked with him for over a year without errors.

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Posted by
Henagon

Re: "Your TeamViewer ID has been reset to free"...fake message?

I have also the same problem. I got reply from Teamviewer saying: "Your TeamViewer ID has been reset to free TV: (number digit)". But still getting commercial use alert and can not connect for more than 1 minute, it seems.

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Posted by
Photon

Re: Connection Blocked!

I have similar problem. Every time I try to log in to a computer, it tells me to try login after one minute. I do that and keeps doing so. I am not using the account comercially. The problem accoured when I went outside of USA for vacantion. Is that the problem?

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Posted by
Photon

Re: Licensed user getting connection blocked after timeout

Hi, I faced same problem too. As I never upgrade to business account. I'm using free account, is it had any limitations

D421F72B-9312-4729-9F7E-0D577E59796E.png

 

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Posted by
Henagon

short session

I have 2 diffrent computers running teamviewer privatly. they both been working fine for a long time. but yesterday one of them shuts down after like 1 minute, and when I try to login again it says its been too many lgin and it’s locked down for another minute, when I try again after a minute it extends it to another minute. what could cause this?

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Posted by
Henagon

Re: Licensed user getting connection blocked after timeout

I have never- and don't use TeamViewer for commercial purposes, but got blocked today.

This is extemely frustrating.

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Posted by
Photon

Why the message about commercial use always pops up?

Hello!
I get the message that I am trying to use teamviewer for commercial purpose, but I don`t, why is this happening?

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Posted by
Henagon

connection

HI,

Teamviewer doesnt work anymore as its suppose that I used it for professional reasons but not.

I try to assist my old mother (75) and I cant....
Her account is : **Please do not post TeamViewer IDs**

Mine : **Please do not post TeamViewer IDs**

Can you help me please

Thanks
Florian

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!

This is getting more and more annoying! I am really using this software for personal use. Now it is really annoying as I am using it on an old very slow system with a touch screen that is not working properly anymore. Only thing I want to do is to move the Domoticz and deCONZ software running on it to a faster computer.

However, the faster computer doesn't have a screen at all. So, I am in doubt if I am wise installing Teamviewer in the first place.

How long does it take for the team to respond to a request not to be flagged as commercial user?

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I only use TeamViewer for personal use and today I'm already getting the popup about commercial use.

Could please the support team help me?

Cheers

Lots of people with the same problem lately, guess they're getting more and more greedy by the day.

[removed per Community Guidelines]

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I am using teamviewer private around 4 years to help mother with phone or PC, today i become message with "commercial use". Unblock my account please.

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Posted by
Pentagon

Re: TeamViewer thinks I’m using the software commercially!

@Plantje If all your computers are on the same LAN, you really don't need Teamviewer. Aside from the problem you are facing, the real benefit of Teamviewer is its server that registers all computers that are connected and enables you to connect to your remote computers. You can search for any software that uses the Virtual Network Computing or VNC. This will be faster as it doesn't need to go through the Teamviewer server and will work even if your internet connection is down.

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Posted by
Henagon

Notification about the commercial use of the program

I received a notification about the commercial use of the program.
It's not true. Yes, I have a lot of computers, but these are the computers of my mother, children, my wife, mine has 2 systems, a telephone and a son's tablet.
How to unlock the possibility of remote assistance, because I have problems with movement and sometimes I have to help someone from the family at the computer?

Do I have to buy a license just because the algorithm decided so?

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Posted by
Henagon

Re: Notification about the commercial use of the program

I have the same problem since today and i have also a similiar usage of TV a you mentioned.

It would be nice, if someone from TV would reset our Accounts back to "free-usage".

best regards.

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Posted by
Henagon

Re: Notification about the commercial use of the program

Hello,

ive got the same issue since today.

me and my friend are viewing things on normal daytime together via teamviewer.

now it says we are commercial users, which is absolutly not true.

please change our accounts back to private!

thanks,

ben

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Posted by
Henagon

Re: Notification about the commercial use of the program

Something happened today because I am on the same boat. Fix it!

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Posted by
Trigon

Re: Notification about the commercial use of the program

Something weird is going on there... They fixed my case, but I got a nice E-mail in German :)

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Posted by
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@bazbsg wrote:

@Plantje If all your computers are on the same LAN, you really don't need Teamviewer. Aside from the problem you are facing, the real benefit of Teamviewer is its server that registers all computers that are connected and enables you to connect to your remote computers. You can search for any software that uses the Virtual Network Computing or VNC. This will be faster as it doesn't need to go through the Teamviewer server and will work even if your internet connection is down.


Ahum.... you are so right! Why didn't I think of this before?!? Thanks for the eye opener!

I am able to control via TeamViewer again, but quickly setup RDP (which is a lot easier in Windows 10 than what it used to be). So I am not dependend of TeamViewer anymore

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Posted by
Photon

Comercial Use

Recently the application of TeamViewer has detected the comercial use of app on my computer though I am using it for student work. Since then I can not to conncet with my remote computer.

 

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!


Hello,

I am getting the popup of "commercial-use detected" although I am a free-user (postdoctoral student trying to connect to my lab PC abroad).

I have followed the post and links to fix this issue for non-commercial users, but it did not worked. Once I allow the system to manage my account the following message is shown in the window: SQLSTATE [HY000] [2002] No route to host  There has been a critical error on your website.

Could you please assist me in reseting my ID and fixing this issue?

Thanks, Ricardo

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Posted by
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I have the same issue, I was not aware helping my mom with her computer was deemed "commercial". Does that mean I can charge her for it?

How do I go about contesting the automatic labeling of my usage?

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Posted by
Henagon

Limited time access to remote sessions

For some reason today when I went to connect to one of my computers at home its only allowing me to connect for a couple minutes! why is this happening?

error: Your license limits the maximum session duration to a partner, - immediate reconects are blocked, please try later or upgrade your license..

I use the free non-commercial...

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Posted by
Henagon

Re: Limited time access to remote sessions

 I have the same problem that started today.

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Posted by
Electron

Re: Limited time access to remote sessions

Same for me

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Posted by
Henagon

Re: Limited time access to remote sessions

Seems to be a problem because this happened to me as well?

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Posted by
Photon

Re: Limited time access to remote sessions

Same here.  Any computer I try to connect to boots me after about a minute.  Tells me I am blocked until the next minute.  Still won't connect then.  More info just gives me a thank you for upgrading, which I have not done.  If I wait long enough I can connect for another minute.

I use it mainly for disability access to a computer in my own basement.  No business use here.

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Posted by
Henagon

Re: Connection blocked after timeout.

Is it possible to get TeamViewer support working on this?

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Posted by
Photon

License issue for my own PC

I use to connect to my University PC using TeamViewer from laptop. But now it says the following message. What is wrong here? Is it thinks that University Computers are for commercial purposes?

Please help me, I am using it for my persoanl use.

Regards,

Sajjad

 

Message:

Alert: Our system has detected commercial use of Teamviewer software by you or your connection partner. To continue this connection, at least one of the parties need to have a commercial license. Teamviewer is only free for personal use.

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Posted by
Electron

Re: Connection blocked after timeout.

I have the same problem since today. The connection to my Laptop in the Living Room closes after a minute and i can't connect to it again. Because Teamviewer says that I use my Laptop commercial??

 

How can I fix this? I use Teamviewer only for my private things

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Posted by
Henagon

"Your teamviewer session has timed out and will be closed"

I am a long time personal user of Teamviewer. I have Teamviewer Host version 15.2.2756 H installed on my Macbook Pro with MacOs Sierra 10.12.6. I just use it to reach my personal media player so I can manage it via my phone.

Today I started to get kicked out of the app within minutes of logging in with the message "Your teamviewer session has timed out and will be closed"

I do not know how I can time out my session because the time I spend logged in is literally a few minutes.

Is there anyone who can help me with this?

Cheers

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Posted by
Henagon

Re: Connection blocked after timeout.

Hi. After your email with "Problem solved" i was trying to connect to mothers PC and was still 57 sec limit. Thanks. But i have changed Teamviewer to another one programm. 

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Posted by
Henagon

Re: Connection blocked after timeout.

I'm having the same issue.  If it's not the constant pestering about buying a license and how there is suspected commercial use it's this non-sense now where you can't re-connect to your own PC's after waiting the period of time they have locked you out.  I'm using it for non-commercial use and abiding by their Terms of Service but this is getting out of hand and I'm getting quite fed up.  Even if I was going to convert to a commercial customer I wouldn't now because of these constant headaches.  They really need to get it together!!!!!

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Posted by
Electron

Re: Connection blocked after timeout.

Started getting this today too... 

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Posted by
Trigon

Re: Licensed user getting connection blocked after timeout

I am getting the issue today as well - and this was on machines that previous I  signed non commerical agreements on - this is ridiculous

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Posted by
Henagon

Personal use

Hi, i'am using teamviewer about 1 year and now i keep telling me that i am comercial user! Where did you take that idea? I don´t have any business..

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Posted by
Photon

Commercial use suspected again

Hi can you reset my account back to allow me to access my home computer I recently 3 or 4 days ago filled in and signed a personal use form but today I am getting a commercial use suspected. I'm pretty sure it's my VPN triggering that. I will make sure I don't use my VPN when using teamview. Can you reset me back to personal use please.

 

 

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Posted by Closed account
Not applicable

Re: Connection blocked after timeout.

Hi There.

After seeing what everyone else is going through, I tried to do that account "reset" and it did not go too well.  First, it requires DIGITS for postal/zip code.  I live in Canada and we do have letters in our postal codes.  So that is a fail.  So just for kicks, I've tried entering some US zip codes.  It goes through, but moments into processing, I get "error" displayed on the page.  Just "error".. So descriptive!  Can we fix this please?  Thank you.

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Posted by
Electron

Re: Connection blocked after timeout.

Same issue here.  All of a sudden.  I think this is a systemic issue.

I have submitted the reset request at teamviewer.com/reset, but I don't think that will help.

Hopefully somebody who works in Support will see this thread and investigate.

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Posted by
Neutron

Re: Connection blocked after timeout.

Same here, just happend. (sorry for the replying, I dont find the option to post only)...

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Posted by
Neutron

Re: Connection blocked after timeout.

Identical issue. It kicked me out 10 minutes ago and won't let me connect back on. Never used for commercial use and solely personal.

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Posted by
Electron

Re: Connection blocked after timeout.

Same here. My Mom is 81 and if I don't help here, she can't even Skype me sometimes because Skype hicckups as well since Microsoft bought it.

It was good when free users were free advertising for Teamviewer, but now we are of no value any more?

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Posted by
Electron

Connection blocked after timeout.

I am getting the "commercial usage" message and I am being blocked. I am not using it for commercial use and your computer that flagged me should know this simply because the computer I was accessing is in my house with the same IP address!

Yes I do help other family members for FREE but in this case it's just another computer in my house.

Thanks for any help

 

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Posted by
Henagon

disconnects approx 10 secs after establishing remote connection

When I connect to remote computers in general, there doesnt seem to be any issues. Except with one particular PC.  PC keep disconnecting me after about 10 seconds of establishing the connection.  

And the trouble is that when i try to reconnect to it, it tells me that it'sbeen too short of a time to reconnect to it and forces me to wait a few more mins.  

Even when we wait that time to elaspse, and we reconnect to it, after 10secs again it disconnects me?

The same happens if i try to remote in from another laptop. 

 

Any ideas what could be causing this?

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Posted by
Neutron

comercial use error from a personal use

I have teamviewer isntalled for personal use, and i usually use it only to acces my girlfriend pc to shut down it when she fall a sleep when we watch movie and from one week i start get this the message from the photo and get disconnected after 3mins, what i can do? 1.png

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Posted by
Electron

Re: comercial use error from a personal use

same issue here. my account was set to private 2 years ago and out of a sudden this. is this a bug?

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Posted by
Henagon

Re: comercial use error from a personal use

Same issue here... it was fine up to 2 days ago.. I hope I can retrieve my account full access