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Posted by
Trigon

Re: TeamViewer claims I'm a commercial user!

I was getting this, too, but after many, many contructive comments, they realized I was not a commercial user and I was using TV per their guidelines.  Now it is back working for me.  I hope they will release you soon.  Please remember, they have to make money and we, the free users, are only of value if we report bugs and and other helpful feedback.

Now, if they only had an Arduino version ;)  Maybe a Raspberry Pi? 

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Posted by
Trigon

Re: TeamViewer claims I'm a commercial user!

Been "reporting" to them this "bug" since 2013 - problem is it isn't a bug it is a "feature" in their eyes.

We use it at our work and we pay them a LOT of money to do so, but I also use it for my personal use as well.

Because I have a computer that is Windows Home Server (designed for home use not business) it sees me as a "professional" user. I have 4 computers and 5 or more mobile devices in my home network using it, I also have family all over the country (NS, AB, ON, NB, BC) that I help out remotely because I am a tech. But I am NOT using it for business - except at work - which we pay for.

I have literally been fighting with them since 2013 to rectify, but they refuse to.

So I use Version 9 and am actively looking for something else to use.

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Posted by
Photon

can not access team viewer

Hi,
I can't access the team viewer in my system,I updated all versions and tried ready,It never works, I am using non commercial use only but it asks the payment
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Posted by
Henagon

Re: TeamViewer claims I'm a commercial user!

Thanks @2fools, I will do that if they don't restore my "personal" status within a day or two.

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Posted by
Henagon

Re: TeamViewer claims I'm a commercial user!


@2fools wrote:

Been "reporting" to them this "bug" since 2013 - problem is it isn't a bug it is a "feature" in their eyes.

We use it at our work and we pay them a LOT of money to do so, but I also use it for my personal use as well.

Because I have a computer that is Windows Home Server (designed for home use not business) it sees me as a "professional" user. I have 4 computers and 5 or more mobile devices in my home network using it, I also have family all over the country (NS, AB, ON, NB, BC) that I help out remotely because I am a tech. But I am NOT using it for business - except at work - which we pay for.

I have literally been fighting with them since 2013 to rectify, but they refuse to.

So I use Version 9 and am actively looking for something else to use.


I guess I'll just go ahead and "upgrade" to v9 then, based on what you write I'm not at all hopeful that they will take away the "commarcial flag" they have flagged my account with.

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Posted by
Henagon

Re: TeamViewer claims I'm a commercial user!


@OldSurferDude wrote:

I was getting this, too, but after many, many contructive comments, they realized I was not a commercial user and I was using TV per their guidelines.  Now it is back working for me.  I hope they will release you soon.  Please remember, they have to make money and we, the free users, are only of value if we report bugs and and other helpful feedback.

Now, if they only had an Arduino version ;)  Maybe a Raspberry Pi? 


So basically you are saying that their criteria for detecting commercial vs personal users is that personal users give constructive comments and helpful feedback in this forum, and commercial users does not? So all we have to do to get our "personal" status back is to post "constructive comments" and "helpful feedback" in this forum? :)

 

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Posted by
Henagon

Re: TeamViewer claims I'm a commercial user!


@2fools wrote:
Uninstall the current version, then go to http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Install version 9 then go to:
Extra's>Advanced>Show Advanced Options:

Change Check for new version to "NEVER"
Change Install new version automatically to "No automatic updates"

This all started with Version 10 in 2013/2014

I remember when going to v10 a few years back I had timeouts, I think they added a maximum session limit in v10 and it was most annoying. So I remember I went back to v9. But even with "No automatic updates" I remember getting very annoying popups urging me to upgrade to the latest version. Do you still get those today when using v9?

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Posted by
Henagon

Re: TeamViewer claims I'm a commercial user!

hello, I have the same problem. I have a computer that I'm using few years ago with Teamviewer (currently 14.x). I started to get commercial usage detected messages a week ago. After that they blocked my acces??? Went to the website, filled the form : https://www.teamviewer.com/en/support/commercial-use-suspected

No response, nothing. Do they want to push away the free users? Does someone know a solution?

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Posted by
Trigon

Re: TeamViewer claims I'm a commercial user!

Uninstall the current version, then go to http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Install version 9 then go to:
Extra's>Advanced>Show Advanced Options:

Change Check for new version to "NEVER"
Change Install new version automatically to "No automatic updates"

This all started with Version 10 in 2013/2014
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Posted by
Digon

Re: Why do I see 'Commercial use suspected' / 'Commercial use detected' link is not work

I have this problem.

I filled in the form ... I received a message to say my ID had been set to private ... but nothing changed ... it still shows commercial use detected ... and I still can't access.

The message offered no assistance as to why I might have been flagged it simply said I would have to pay for a license if it happened again ... It didn't happen again ... it was never fixed.

... WHY should I pay a commercial license fee !!! I am a personal user.

It's all very well TeamViewer "claiming" they don't want to charge personal users but when there's no attempt to fix this buggy detection software and no information provided as to why you might be being falsely flagged that claim is empty.

It would be better if there was a reasonable options for personal users. I'd much rather pay [the price has been removed per the community giudeline] for a perpetual license than not be able to use the software.

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Posted by Closed account
Not applicable

Re: TeamViewer claims I'm a commercial user!

Or just use [*Third party product*], very easy, standalone or just a windows service with a click. In case you buy a licence also very cheaper than TV.
49 pages of swearing.... WOW!!!
P.S.: Now I'll delete also this community account, good luck guys!!!

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Posted by
Henagon

hi

Hello, I'm using Team Viewer, but I continue to recognize personal connection as a commercial connection. Please resolve it.

my email > [The personal information has been removed.]

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Posted by
Henagon

How does Teamviewer determine what commerical use is?

I've gotten the dreaded commericial use detected message, but *only* on he copy on my laptop, which never does anything except remote into the machine in the living room. I literally use this copy for laziness so I can access the machine out there from my bed! I can't think of a more personal use for it than this!? Does it assume connections within a LAN are commercial? My router should obviously look like a residential router. I'm gonna submit a ticket for this, I'm just curious how the program "thinks".

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Posted by
Pentagon

Re: TeamViewer thinks Iโ€™m using the software commercially!

Hi All,

May I know when will the limit being removed after ticket submitted?

I submitted the form yesterday, but still, the limit did not remove yet?

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Posted by
Henagon

Just a ploy to extort money from private users.

I've recently received this message with two devices I had it installed on - an old android phone (used to receive verification SMS messages related to outlook, tinder, instagram for two factor auth) and a laptop which contains photos, files and other things I would like to access while travelling as not to haul around everything on a harddisk. 

So I'm managing two personal devices, for personal, non-paid use. And I got the message anyway. I've filed reports but have not (yet) gotten a reply, and honestly don't expect one soon either. Right now I cannot access various services while abroad just because teamviewer decided to block access to my android phone, meaning I can't see SMS messages properly (it's a slow phone and the 1 minute is not enough....). 

Highly fustrating. It's pretty obvious that Teamviewer does not want a lot of people to use data on their application for free and is trying to reduce the network/cpu usage for free users by randomly sending out commercial use notifications/restrictions. Its become extortion-ware, effectively. 

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Posted by
Digon

Re: Just a ploy to extort money from private users.

Extortion-ware is right, especially for anyone who physically does not have remote access to a PC.

I am a software developer and absolutely support that people should not freeload or pirate software, however, I think TV should not falsely advertise you allow free use if you cannot correctly ascertain what is free use.

Plenty of users that rarely use TV and use it to less than 5 pcs getting flagged - not from hearsay, but colleagues and friends of mine. So this is all **bleep**. Exhorbitant prices that totally excludes the occasional user that is supporting family and friends for personal use. 

Great product, hateful policy on this. I'd much rather there is no free version and a reasonable price for a basic product, or a free version that has limits or whatever. Don't go around saying free for personal use and then have rubbish analytics that flag people incorrectly. 

I've completely moved out of TV and testing various products - really rooting for the newcomers. Really hope the old major players get a rude shock at how different pricing is - **Third Party Product**, **Third Party Product** and TV have basically excluded the huge pool of folks that do tech support for family and friends. Good luck to the newcomers that are offering much more reasonable pricing. 

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Posted by
Pentagon

Re: TeamViewer thinks Iโ€™m using the software commercially!

Me too! I submitted the form , but no response and no updates. I am so frustrated.

Hi Teamviewer team,

I have been recommending your apps to my friends. I hope that you will not make me disappointed. Looking forward to hearing from you soonest!

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Posted by
Henagon

Re: TeamViewer thinks Iโ€™m using the software commercially!

I have the same issue as well i use the teamviewer to connect to mypersonal pC only and i had whitelist n blacklist only accessible by me.

 

however it was tagged use commercial and it restricts connection to 1-2minutes and then u cant reconnect after 15 minutes.

 

submitted the form but no replies so far its frustrating as i been using teamviewer for years and i really hope they have a plans for personal home users for a special price instead of a woophing 700usd.... 

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Posted by
Pentagon

Re: TeamViewer thinks Iโ€™m using the software commercially!

yes... so frustrated right now. I really hope Teamviewer will really react on our form submitted.. but seems they never do?!
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Posted by
Pentagon

Re: TeamViewer thinks Iโ€™m using the software commercially!

Hello guys,

May I check if there is anyone who really got Teamviewer to remove the " commercial usage" tab? If yes, how long will it take? 

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Posted by
Trigon

Re: TeamViewer thinks Iโ€™m using the software commercially!

It took about 1 month. I still get a nag screen that says they think I'm a commercial user when I open it, but then I get full use of the product. Their rep assures me that I'm registered for personal use. It's been working for 3 months without further problems.
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Posted by Closed account
Not applicable

Re: TeamViewer thinks Iโ€™m using the software commercially!

Interestisng to know, I had to go back to version 9 to get it working how it use too.

The lastest version was so annoying with all the messages.

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Posted by
Trigon

Re: TeamViewer thinks Iโ€™m using the software commercially!

Teamviewer is working for me again.  From the time I sent in the pledge that I was a non-commercial user to the time it was working again was about 3-4 months.

These are the facts that I know.  After I was cut off, there was quite a surge of people reporting as you have.  Then suddenly, the number of messages dropped significantly at the same time TV was working again.  

Remember, you are of no benefit to TV unless you report real issues.  Hopefully TV realises this and will allow more conscientious non-commercial users.

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Posted by
Trigon

Re: TeamViewer thinks Iโ€™m using the software commercially!

If you are getting this nag screen, then TV should work OK once you're past it. I didn't realize that at first, and thought I was still locked out (This is from V13)

New nag screenNew nag screen

 

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Posted by
Trigon

Re: TeamViewer thinks Iโ€™m using the software commercially!

I think there is a real benefit to TV from free use - a 'herd' effect, like herd immunity. TV is an expensive product, and will have a limited base of paid users. By having a large pool of free users, they can raise awareness of their product at little cost to themselves. TV is, after all, an excellent product, and with a large free client base, they get talked about and recommended in a wide array of online forums and review sites, something they wouldn't achieve as a specialized product with a limited, albeit well-heeled, client base.
We do have value!
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Posted by
Electron

Being blocked for commercial use.. Again

Hi All, so I use TeamViewer at home, strictly to access my media server so that I dont need to have 2 monitors/mouse/keyboard on my desk.  Last summer, my account was flagged as a commercial user. I went through all the steps, it took almost 4 months, ending with me sending in a signed afidavit swearinfg that this was for personal use.  It worked for 3 months, now, I go to use it today, and it is again flagged.  Help???

 

 

 

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Posted by
Pentagon

Re: TeamViewer thinks Iโ€™m using the software commercially!

Hi friends,

Will there be a notification to inform you that your account was unlocked ? I've submitted the ticket last week but no any response so far :-(

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Posted by
Digon

Re: Being blocked for commercial use.. Again

No notification in my experience - it just suddenly works. 

However, it is very clear TV has no interest in supporting personal use ... take a hint, find an alternative. 

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Posted by
Pentagon

Re: Being blocked for commercial use.. Again

Agreed, it sounds like they are blocking the users to use it and making tricks to  block the users. That's sad. 

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Posted by
Henagon

Reactivate tv 14 on laptop

Iโ€™ve been using TV for about 10 yrs on 5 personal computers and 1 laptop. Recently laptop was blocked (determined to used for commercial use) Iโ€™m retired and only use this device to help spouse and mom with their computer issues. How do I get laptop reinstated as non-commercial.
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Posted by
Pentagon

Re: Reactivate tv 14 on laptop

Fill in this form and wait!

https://www.teamviewer.com/en/support/commercial-use-suspected

I am one in this queue as well... the other users said needs to wait 3-4 months! Good luck!

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Posted by
Photon

Time outs due to license issues (only use it for private connections)

Dear reader(s),

Since 2 days I experience connection issues to my computers at home. Connections times-out after about 30 seconds and reconnecting is not possible due to restrictions. 

When I try to connect to another computer, a message pops up with the message: (translated) "Teamviewer is used commercial by you or your connected partner. Your session will end in a few minutes. The free version of Teamviewer is for personal use only"

I only use the application for private use and exclusively with my own desktops (desktops, media pc's and homeserver). I never used this for commercial matters and i am pretty supprised by this message as I use Teamviewer for this purpose for a long time now.

The only thing I can imagine is that I connected a few times from outside the country. My partner is living in Qatar. I lived in Qatar for a few months and connected frequently to my server for updates and tranfering documents and files. I assume this is allowed and still 'personal use', but I maybe this caused the 'license issue'?

Is there somebody who can help me with this matter. As I do not have any license, I cannot submit a ticket. Looking forward to a reply. As I am using my homeserver exclusively remotely (no monitor or keyboard attached) this is pretty inconvinient.


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Posted by
Henagon

Teamviewer getting disconected

Since I have purchased a Reconditionned Dell Computer from [The URL link has been removed per the community guideline.] I keep getting warning that I am using Teamviewer as a commercial use ! 
For many years now I only use TeamViewer to connect to my summer house to view My IP cam there and I also use it to help my family members and close friend with their computer problem, 
Todaay it is worst, i get this message  and Within one minute I get disconected from my Summer home computerImage 2.jpg
I Would like any help I can get to get rid of this problem 
Thasnks to anyone that can point  me in the right direction 
Pierre 

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Posted by
Digon

Re: Time outs due to license issues (only use it for private connections)

Just use TeamViewer v9.
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Posted by
Electron

I am blocked from using the teamviewer

I am using Team Viewer for personal use.
However, there are restrictions on access for commercial use.

I am so innocent.
I have never used it for commercial purposes.

Please remove the time limit for using the Team Viewer.

I pledge not to use it for commercial purposes.

Please let us know your email address.

hava a nice day!

 

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Posted by
Pentagon

Re: Time outs due to license issues (only use it for private connections)

Please fill in this form and wait for 3-4 months. I am queueing as well. :-)

https://www.teamviewer.com/en/support/commercial-use-suspected/?_ga=2.59299117.**Please do not post ...

Good luck!

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Posted by
Pentagon

Re: I am blocked from using the teamviewer

Please fill in this form and wait for 3-4 months. I am queueing as well. :-)

https://www.teamviewer.com/en/support/commercial-use-suspected/?_ga=2.59299117.**Please do not post ...

Good luck!

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Posted by
Trigon

Re: I am blocked from using the teamviewer

Waiting 3-4 months is a joke my friend :)

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Posted by
Pentagon

Re: I am blocked from using the teamviewer

Hope you will hear the updates "within" 3-4 months. I am one of the one waiting , mate!

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Posted by
Henagon

5 minute Limit


There is 5 minute limit for my connection to my home computer. I dont use it for a commercial use. I was connecting to my computer at home. Please help me to improve it that program takes me to use my computer without limit.
Thanks in advance
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Posted by
Photon

Re: 5 minute Limit

i'm facing the same issue with the latest version Teamviewer 14 on my laptop, iphone, tablet and another PC.

there's nothing to do with business use! y is it that teamviewer nowadays causing this issue???

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Posted by
Pentagon

Re: 5 minute Limit

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Posted by
Trigon

Re: 5 minute Limit

Or install version 9 and turn off auto updating - solves the issue

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Posted by
Pentagon

Re: 5 minute Limit

Great solution! Let me try~
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Posted by
Trigon

Re: Connections timeout after 5 minutes.

liegt an kommerzieller nutzung

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Posted by
Digon

Re: I was detected as "Commercial Use" but you wrote back and said I was set back to "Free", but I s

I have this issue too. I filled in a form and included a log. After about a week I received a reply to say I had been switched to personal. Nothing changed I am still unable to connect to our other family laptops and I can't support my family back in the UK anymore. I wrote back to report the problem had not been fixed but received no answer.

Why this sudden change? Why no information about why commercial usage might have been falsely be detected? If you're going to accuse someone of something it's only reasonable to provide a reason for the accusation!!

I filled in the form again including the IDs of all our laptops but again I have received no reply.

I've been using TeamViewer to support my family for years with no issues. Now I can't even connect to install an alternative on their PCs.

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Posted by
Pentagon

Re: Reset to private use?

ME too!

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Posted by
Pentagon

Re: Reset to private use?

Hi All,

May I know when will the limit being removed after ticket submitted?

I submitted the form two weeks ago, but still, the limit did not remove yet?

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Posted by
Trigon

Re: Reset to private use?

I apologize for the answer because it seems sarcarstic.  The time to receive a response is somewhere between a few days and never.

Your most assured way to recover is to load a previous version (Is it version 9? Search this site.)

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Posted by
Henagon

[Licence problem] Very Disappointed with Teamviewer - Alternative

I've been using teamviewer for some years now. Connecting to my personal computer from work on my free time. 

Recently, my free licence turned into commercial for no good reasons. I'm not able to use Teamviewer anymore. When I contact teamviewer for troubleshoot, they said I have NO CHOICE but to buy a licence...  Paying 600$CAD /year for something I use 1 time per month without profit for personal use is out of questions.

I'm very disappointed with the turn the company has taken. 

For everyone who is stuck with the new licence, I recommend **Third Party Product**. Work as well and free. 

thank you